Charlie Hale | Page 2

The smoothest and most pleasant vehicle trade-in/purchase I’ve ever had. From sales, to finance, to service…all top notch. I highly recommend Huffines in Plano. I’ve ever had. From sales, to finance, to service…all top notch. I highly recommend Huffines in Plano. More

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TRUST NO ONE URGENT MUST READ BEFORE BUYING AT HUFFINES OF PLANO CHRSYLER DODGE I am 54 years old, and I know a few things about the mechanical workings of a vehicle and the buying of one. I live in T OF PLANO CHRSYLER DODGE I am 54 years old, and I know a few things about the mechanical workings of a vehicle and the buying of one. I live in TX right now; however, I was traveling to AR at the time of sale of this Chevy High Country Silverado Truck. I thank God that I was traveling for work to AR had I not, I may have not caught all these problems with this vehicle as soon as I did. So, this is my warning to all when buying a vehicle from Huffines trust no one. However, I do have one saving grace and that was Rodney Hutchinson who was the only person that was working to get my truck taken care of and ensuring complete customer follow up and satisfaction. My other saving grace was the fact I bought a warranty of which I should have never had to use one day later after buying a pre-owned Chevy High Country Silverado with less than 60k miles from Huffines. The strange thing about all this, is that in conversation to Charles Hale in finance when they were closing out the sale side of this deal, I stated this to Charles: “God forbid if I drive off this parking lot and something happen” as Charles was quoting me my financing options, he stated a price without a Warranty. Wow and when something did happen, and I asked him “what would you all have done had I not brought the warranty?” Of which, I had to use one day after the purchase of my vehicle. I had just purchased from Huffines Dealership and amazingly he could not answer that. I do believe the owner has been in the practice of customer satisfaction for more than 95 years. Clearly Huffines has a proven practice of not jeopardizing their company’s brand as I believe some of the employees here at Huffines did. The warrant had not even been fully processed yet and Charles Haley who is in finance and Izzy his boss who likes to try to talk over people while trying to push the scenario of buying (as is) to avoid the fact that they sold me a vehicle of which they had failed to accept the responsibility of servicing properly for sale. They acted as if they were doing me a favor by talking to me and using my warranty of which I paid for on a vehicle that Huffines, a major dealership, should have caught the leaking AC and Water pump not working, 1st gear struggling or sticking in transmission causing delayed acceleration of which I also mention. Rear axle, shocks and suspension, fuel pump, fuel filter, exhaust, and catalytic converter all potential issues with this vehicle they sold me. Rodney has taken good care of a customer’s need for service and he has orchestrated all arrangements with Hailey of Crain Chevrolet in Little Rock AR. Yes, all these things will need to be checked out. I spent my first seven days in a rental while the AC and Water pump was fixed here in Little Rock of which my warranty paid for and because of my insisting on not paying for anything the finance department (Charles and Izzy) of Huffines did pay reluctantly, any additional services charges. This was only because of Rodney Hutchinson due diligence that this was able to happen. No one else would assist while others acted as if I had done something wrong, they didn’t know what was going on. Let me back up for a moment. I left Huffines in TX on Saturday night and got right on the road to Little Rock. On Sunday in Little Rock the AC was not working and the ticking noise of which I mention to Huffines before leaving late Saturday night before close. In Which, everyone assured me that a 27-point inspection was done. Also stating that they fully stand behind quality vehicles in celebration of this family-owned dealership, having a 100-year-old tradition of ensuring that customer satisfaction is top priority of which, I still believe is true about the owner and some of the employees especially Rodney. However, some employees of Huffines may think only certain customers deserve this manner of service. Crain Chevrolet of Little Rock apologized that I was sold such a beautiful vehicle that clearly should have been serviced prior to the sale. I know these items certainly should have been caught during a simple 27-point check or simply during a visual and diagnostic code read on the truck they sold me or maybe they did because these are also items that can be masked or maybe this truck was looked over by an employee who does not believe in the Huffines philosophy, ensuring only quality vehicles are sold and customer satisfaction is priority. Either way at this point I trust No ONE and all items must be thoroughly examined and fixed with an itemized checklist to be provided at no cost to me as Rodney has assured me would happen without my warranty being used on my behalf. Now I know some of you may say well why did you trust them? My answer is because they appeared to be so genuine and trusting from Rubean to Charles who assured me I was getting a great deal while looking me straight in the eyes and shaking my hand as men of integrity are supposed to conduct business as such. They made me want to trust them and for the first time I let down my guard when negotiating for this beautiful Huffines Chevy Truck of which I had been assured was a great deal! A Truck that I had been assured by Rubean and Charles had been fully checked out with a 27-point inspection and that Huffines has a 100-year tradition of standing behind their product and service. So yes, they got me. I was their fool. In all my years I have never felt so disrespected and duped. All because I choose to trust the people I was negotiating with. As Izzy reminded me of, (as is) and as it appears to me are not concerned with any problems that happens to a customer's auto once you purchase and drive it off their lot. Even if it is something they should have caught and fixed before ever selling to the public. This could and might be seen as fraudulently selling a product knowing you have not done your service duty prior to sale. Well, I will write another review once I visit Huffines again in the first week of June per my conversation with Rodney with the hope that they will do what is right and what I believe should have been done from the very beginning. Now I will have to travel back to TX but I will be transitioning to AR. I can say that Huffines has upheld their philosophy and their brand so far although it has cost me much frustration and made what I thought was a great buying experience into a nightmare. It has damaged my image of the dealership. However, we will see with the remaining items that must be looked at if this experience can be salvaged. I know in life these things can happen. We cannot always foresee everything, and I am willing to give positivity a chance as I hope that none of this was malicious or with the intent to move me alone with damaged product goods. Although forcing someone to use a warranty that had not even been processed yet is certainly questionable on a vehicle that clearly was not service properly and only one day off their lot. I will reserve my ratings until after our matter is concluded. Respectfully presented Emmett Washington More

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Don't Fear the Car Buying Experience Here Never had a more relaxed car buying experience than I did with Billy Bolding. Was waiting for the high pressure sales pitch and the hours and hours a Never had a more relaxed car buying experience than I did with Billy Bolding. Was waiting for the high pressure sales pitch and the hours and hours at the dealership....did not happen. Mr. Bolding was just what I was looking for in a car salesman, knowledgable without pressuring me to buy or wasting my time. When I gave him a list of everything I wanted on my new Ram Longhorn, he said we don't have it in stock, but I'll find it. Nothing close by, so we ordered it from the factory. Delivered in less than a month and got a GREAT deal. Headed to the finance department expecting a stressful situation, nope. Charlie Hale gave me just the facts and no pressure. Was genuinely surprised by how easy the process went as I was not looking forward to stepping foot in another dealership after some of my past experiences. Haven't taken my truck in for service yet (thanksfully), but I'll certainly give their service department a try. Thanks again Huffines for exceeding my expectations. More

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Love our Salesman This is the third car that we have bought from Billy in the last three yeats. He takes the time to get to know you in order to match you with the rig This is the third car that we have bought from Billy in the last three yeats. He takes the time to get to know you in order to match you with the right vehicle. I have never had buyers remorse after a sale. We will be back! More

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Buying a new Vehicle Morris's Tompkins was are salesman for me and my wife's new vehicle, he took the time to go over every detail inside and out on our new vehicle even h Morris's Tompkins was are salesman for me and my wife's new vehicle, he took the time to go over every detail inside and out on our new vehicle even helping us to set up the little thing like registering our vehicles through the Sxm Guardian system. And also to be noted me and my wife are from Houston and my father recommend me to come down to Plano Tx to do business with them and I have to say it was all worth it. And also when the other salesmen by the name of Adam help me with my initial process on locate my truck so even though he was in my final salesman she actually took the time to locate my truck I would highly recommend this place to buy a new or used vehicle. More

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Malcolm Johnson is by FAR the BEST salesperson that I have ever worked with !! He stayed late and in the cold weather followed up on all my needs ! Ma is by FAR the BEST salesperson that I have ever worked with !! He stayed late and in the cold weather followed up on all my needs ! Many thanks M. J. More

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Incredible service Ed listened closely to what I was looking for and made sure not to waste my time trying to sell me on something else. When Huffines acquired a vehicl Ed listened closely to what I was looking for and made sure not to waste my time trying to sell me on something else. When Huffines acquired a vehicle that I actually wanted Ed drove it to my house to show me. I bought it the next day. More

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Purchase of 2017 Durango went smoothly Other than some hang ups on the vehicle paperwork in trade in of the 2017 Durango, the actual dealings for my trade and purchase of this used vehicle Other than some hang ups on the vehicle paperwork in trade in of the 2017 Durango, the actual dealings for my trade and purchase of this used vehicle went very smoothly. Ed Lewis, the salesman I dealt with, was great. He was very helpful and very nice to deal with, and he took great care of me. Charlie Hale in finance was friendly and easy to deal with, and made the financial part of the deal very easy and professional. Thanks for fine experience. More

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Buying another Dodge I just took delivery of my brand new 2019 Ram Limited, what a truck!!! Wayne Kramer delivered with a great deal and quick excellent service. This is t I just took delivery of my brand new 2019 Ram Limited, what a truck!!! Wayne Kramer delivered with a great deal and quick excellent service. This is the 7th vehicle I have bought from Wayne and Huffins and won't go anywhere else! Great job and thank your continued great service!!!! More

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Excellent experience in all aspects I recently purchased a 2018 Chrysler Pacifica from Huffines. Rickey Crochett, along w/ the other members of the sales team, provided a low pressure, b I recently purchased a 2018 Chrysler Pacifica from Huffines. Rickey Crochett, along w/ the other members of the sales team, provided a low pressure, but very informative & pleasant, buying experience. I passed closer dealerships in order to deal w/ the Huffines team. My wife had previously purchased a 2013 Town & Country, and we have had an excellent service experience w/ this dealership. More

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