Charley Schaub | Page 5

I initially went to the Ford dealership in Staten Island where I live to purchase my 2011 Ford Explorer. I had very bad experience in the Staten Island Ford dealership. The office was run down, the sales me where I live to purchase my 2011 Ford Explorer. I had very bad experience in the Staten Island Ford dealership. The office was run down, the sales men were inexperienced and they tried to force me into buying a car that I did not want at a higher price. My experience at Tom's Ford was much different. From the moment I walked through the doors I knew I was in good hands. The office was very professional looking and I was greeted by a friendly receptionist. My salesman Vinny Pace made my car buying experience very easy. He was honest, friendly, experienced and a down to earth guy. He got me the exact truck I wanted at the best price possible. The whole sales process from meeting Vinny to driving the truck home only took a few hours, because Tom's Ford took care of everything for me. I highly recommend anyone who wants to buy a Ford to go to Tom's Ford, even if you have to drive a few extra miles to get there. More

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Was impressed with the level of personal attention and friendly service. Salesperson was knowledgeable and willing to answer question. The dealers under construction show room did not hinder there service friendly service. Salesperson was knowledgeable and willing to answer question. The dealers under construction show room did not hinder there services. I would recommended this dealership to my friends and family members. Thank you More

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Charles and Enrico were the best! They both knew their products and got me the truck I wanted. They took the time with me and saw me through the deal. I have delt with Tom's Lincol Mercury (Tom'sFord) f products and got me the truck I wanted. They took the time with me and saw me through the deal. I have delt with Tom's Lincol Mercury (Tom'sFord) for over 30 years. My parents did also. That tells you how good they are. We keep going back! Thank you so much for everything. Kathy Toole More

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About 13-15 years ago I had a Explorer leased from this dealership and terrible experience with Service Dept. My husband liked sales person at the time (Keith; who surprisingly recognized us after so many dealership and terrible experience with Service Dept. My husband liked sales person at the time (Keith; who surprisingly recognized us after so many years) so we went with another dealership and another brand. When he mentioned possibility of a Ford I was very sceptical about Ford explorer and more so about dealership. He did all research online and at the end contacted Tom's Ford and got Charlie Schaugh. Charlie was extremly professional and he clearly enjoyed his work. It took several days for me to even consider going to look at the car (Explorer 2011 looked fabulous online)but I had a lot of lingering doubts. At the end, miles per gallon were very hard to ignore so I took plunge and went to dealership to see cars for myself and I met Charlie and Debbie Wagner. I am real estate broker by trade and have very specific needs - Debbie was fabulous showing me all wonderful features that Explorer has that are great for me; after driving it I really appreciate them more and more. Both of them really worked very hard to accommodate me: getting the car I wanted, readdy to go when I wanted at the time when I had to have car ..etc. They both went out of their way and nothing was a problem. Being in customer service industry myself I totally relate. Both of them truly made whole process smooth and easy. I know it was not; we are as demanding as you can get and have high expectations. I know I drove them crazy about running board - I wish my explorer has one because it is still not easy to get in in skirt and high hils; being 6.5 inches lower did not completely eliminate problem. I took my office for a ride and everyone was pleasantly surprised how smooth ride is and how nice and roomy inside of a car is. My kids love it. My clients are remarking on how beautiful car is and I am still learning how to use features(don't have time to read manual!). I sincerely hope that Service Dept will live up to standard of service Debbie and Charlie set up. More

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We had never dealt with this dealer before preferring one a little closer, but they were soooooooo much better on price, it was a no brainer. Whole experience was great - super friendly, professional, effic a little closer, but they were soooooooo much better on price, it was a no brainer. Whole experience was great - super friendly, professional, efficient, on and on,,,, just a great dealership to buy from. Highly recommended! More

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It was a pleasure working with a group of people that know their product and believe in it. Marc was the salesman and did a great job but I also worked with Charlie and Larry both of whom were friendly, know their product and believe in it. Marc was the salesman and did a great job but I also worked with Charlie and Larry both of whom were friendly, knowledgable and accessible. I am always nervous about going to a car dealer because of the pressure they try and put on you to purchase the car at that moment. NOne of that took place at Tom's Ford/Lincoln. That may be because the product sells itself but I wne to other Linclon dealers where the experience was not nearly as satisfying. Hats off to Marc and the rest of the team. More

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Everyone that I have dealt with at Toms Ford has been very helpful and knowledgeable and made the process of buying my car a very positive experience. I will absolutely recommend Toms Ford to all of my very helpful and knowledgeable and made the process of buying my car a very positive experience. I will absolutely recommend Toms Ford to all of my friends and family when they are in need of a new or used car. More

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Was looking for price and information regarding an Edge. Charley was friendly, knowledgable and extremenly helpful. He answered all my questions in a professional manner. He described the vehicle un detail Charley was friendly, knowledgable and extremenly helpful. He answered all my questions in a professional manner. He described the vehicle un detail and was extremely well informed about all the details of vehicle. More

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My family and I have been loyal customers of Charles Schaub and Toms Ford. We are extremely pleased with the service and guidence of Charles and the Toms Ford family when we leased our Edge, Escape and Schaub and Toms Ford. We are extremely pleased with the service and guidence of Charles and the Toms Ford family when we leased our Edge, Escape and our first used car the Chrysler convertable. He is such an even tempered person with such a broad knowledge of all Ford product, service and loan servicing. Service at Toms Ford is very easy and accommodating as we all live with hectic schedules. Charles is and was very thorough with the process of leasing, buying and service. The emails of our next service, promotional information through the mail and most of all my birthday card every April is a wonderful way of customer service. Charles, thank you so much for all you do for the Korellis family and look forward to our next visit. Sincerely, Georgia Korellis More

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