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Charles Townsend
Charles Townsend at Newton Nissan
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Charles Townsend | Page 2

Service Advisor

Newton Nissan

1461 Nashville Pike
Gallatin, TN 37066

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4.8
12 Reviews
4.8

12 Reviews

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12 Reviews of Charles Townsend

January 18, 2023

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Employee Rating

Very knowledgeable and helpful, explain all the details and provided feedback for future maintenance. Thank you More

by Rodfg69
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Recommend Dealer
Yes
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Jan 19, 2023

Newton Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 16, 2022

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I lost all respect and trust in Newton Nissan of Gallatin… people please watch this business they recommend work on your vehicles and once serviced the work is not complete or shoddy and will evide More

by Tim Quick
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Service Time
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Recommend Dealer
No
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Dec 21, 2022

Newton Nissan responded

Hi Mr. Quick, Thank you for taking the time to share your feedback. We are sorry that you have experienced issues with our service department. I understand that you've had some issues with your alternator, which has subsequently caused battery issues. We pride ourselves on quality service on every vehicle that comes through our service lane, including the parts that we use. The last time you spoke with one of our managers, Matt England, he offered to refund the cost of the battery replacement, and that offer still stands. You also expressed a desire to not be contacted again, and we will respect that wish. Thank you for sharing your concerns so that we could reiterate the offer to make this as right as we can, with the refund for your battery. We wish you all the best. Sincerely, Katie R.

Dec 21, 2022

Tim Quick responded

That again is a lie. He did not offer anything. He said he would have to have the General Manager call me which never has happened. Your business has either changed ownership or your true business ethics has finally come out which is screw the loyal customers and line my wallet. I would tell everyone and anyone to stay away or run from any NEWTON product.

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