Charles Scrymgeour | Page 2

When buying a luxury vehicle, there’s an expectation of great customer service. I have to say that Charles Scrymgeour and Jonny T Pham seriously went above and beyond at making my experience perfect. I am great customer service. I have to say that Charles Scrymgeour and Jonny T Pham seriously went above and beyond at making my experience perfect. I am a returning customer, having driven a leased vehicle for the last year a half, and loving so much of what Mercedes has to offer, Charles was an amazing asset in making sure that upgrading to a larger vehicle was going to fit all my needs for both my personal and business use. Charles was so Personable, available and willing to listen to all my plans and needs to make sure I ended up with the correct car, and best price. We really appreciated being able to bond with Charles over the mutual love for pets, and I felt like he truly had our dogs in mind with us as we thought about the amount of space needed for them in a new vehicle. When it came time to pick up the vehicle, Jonny and Charles make a perfect team for giving a crash course in everything there is to know about a car with so much technology. This much new information, not only for myself but for my parents who were present, can be so so daunting and overstimulating. But not when Jonny is the instructor. He makes everything so simple, and is incredibly patient for those of us who are little technologically inept. I remembered working with Jonny with my last vehicle, and again, he WOWS at everything he does. He paid attention to so many details of the buying/pick up experience. He noticed my purple accessories I was wearing, and set the color of the interior LEDS to purple for me. He took the time to take amazing photos of myself and my family with the new car, including a great video. And, with my fear of damaging screens, he took the time to precisely, perfectly install a screen protector on the huge dash screen that extends from driver to passenger side of my GLE 350. I do live about 2 hours away from this location, and while there are a couple closer locations, I need to say that Jonny and Charles are worth making the trip to be greeted with familiar smiles, and people who care. More

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Excellent experience from working with Bill in service, to Charles in sales, to Jonny explaining the technicals of the car. to Charles in sales, to Jonny explaining the technicals of the car. More

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Jonny was amazing, his expertise on all the new Mercedes software and the clear explanation made the learning easy. He was polite and professional and knowledgeable. He downloaded all the Mercedes apps on o software and the clear explanation made the learning easy. He was polite and professional and knowledgeable. He downloaded all the Mercedes apps on out iPhone and before he left made sure to tell us to call him if we needed more training. Definitely a 5 star experience More

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We just leased a vehicle…Charles S. Was great. We have worked with him for the last 10 years or so. We find him very thorough and extremely knowledgeable about Mercedes. He is alwa Was great. We have worked with him for the last 10 years or so. We find him very thorough and extremely knowledgeable about Mercedes. He is always a pleasure to with with! More

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Recently set out to buy my 1st Mercedes-Benz. Took a ride out Mercedes-Benz of Natick. They happened to just get in a GLK-250 Bluetec. My sales advisor Charles was knowledgeable an did his best a Took a ride out Mercedes-Benz of Natick. They happened to just get in a GLK-250 Bluetec. My sales advisor Charles was knowledgeable an did his best along with the sales manager to get me into a Benz at the best deal possible. Thanks again my family an I appreciate are new ride;JR More

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When it came to selecting just the right vehicle with the features and capabilities I sought, Charles Scrymgeour ably assisted me in identifying the best choice for me. And after my purchase, Jonny Pham — w features and capabilities I sought, Charles Scrymgeour ably assisted me in identifying the best choice for me. And after my purchase, Jonny Pham — who is a true expert in all things Mercedes-Benz — helped me to become familiar with my new vehicle by patiently and thoroughly explaining and demonstrating its many features, which was particularly helpful to me being a first-time purchaser of Mercedes-Benz vehicle. More

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I had an excellent experience at Mercedes Benz of Natick working together with Charles and Jonny. Fantastic purchase explaination by Charles and vehicle lesson overview with Jonny. Great team and amazing pe working together with Charles and Jonny. Fantastic purchase explaination by Charles and vehicle lesson overview with Jonny. Great team and amazing people! More

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Charles was a great car salesman at MB of Natick because he didn't seem like a salesman at all! He listened to my needs/wants and helped us to purchase the perfect car for our family! He was personable, com he didn't seem like a salesman at all! He listened to my needs/wants and helped us to purchase the perfect car for our family! He was personable, communicative, and timely in his responses! Highly recommend! More

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I have been a MB customer for over 20 years and the latest visit was one of my best experiences as I was not sold a car but rather was helped to purchase the car that fit my needs . latest visit was one of my best experiences as I was not sold a car but rather was helped to purchase the car that fit my needs . More

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I had an exceptional experience with Charles! His extensive knowledge of the cars, patient demeanor, and willingness to address all my questions truly stood out. He guided me through the entire p His extensive knowledge of the cars, patient demeanor, and willingness to address all my questions truly stood out. He guided me through the entire process smoothly, ensuring I found the perfect vehicle for my needs. His professionalism and dedication made my car buying journey a delight. I highly recommend this salesperson to anyone looking for a Mercedes – he made the experience truly outstanding! More

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