Cecil Ball | Page 10

Great Sales and Service Matt in Sales and Frank in finance were very understanding and did every they could to make my purchase possible. I was recently divorced and the Len Matt in Sales and Frank in finance were very understanding and did every they could to make my purchase possible. I was recently divorced and the Lenoir City team understood my situation and took steps to complete the sale. Cecil and Frank went beyond the call and offered warranty plans and incentives to ensure I was completely happy and comfortable with the transaction prior to closing. The personal approach provided by the team has earned a customer for life. I pray your transaction is a pleasant as my experience. More

Helpful 13

Report | Print

Matt is great! Matthew recently sold my husband and I a 2014 Ford Escape. He was friendly, courteous, honest, listened carefully to our needs and very conscientious Matthew recently sold my husband and I a 2014 Ford Escape. He was friendly, courteous, honest, listened carefully to our needs and very conscientious about responding to calls and any issues that came up. He was not pushy and even after our purchase of the Escape, he took the time to show us every feature and how to operate navigation, etc. We think highly of Matt as a salesman and admire his ethics. We would not hesitate to recommend him to others. Thx Matt! We also would like to thank Cecil Ball for assisting in this sale and going above and beyond. If you have any complications with sale, Cecil can figure it out. Thx Cecil! Frank Cardwell was very knowledgeable and pleasant and he made the financing and warranty paperwork go quickly and answered any questions we had. Thank you Frank. More

Helpful 16

Report | Print

I thought they would help me They told me they help people with bad credit i guess not did not take long to show me door do not buy a car there They told me they help people with bad credit i guess not did not take long to show me door do not buy a car there More

Helpful 0

Report | Print

they got me what i wanted after i changed my mind! i bought a mustang and had some fun dressing it up with wheels,hood scoop,ect.ect. i then changed my mind after only a few months and decided it real i bought a mustang and had some fun dressing it up with wheels,hood scoop,ect.ect. i then changed my mind after only a few months and decided it really wasnt for me. i wanted the f250 so i went back and talked to them about it. they went as far as they could possibly go in price and sold me an f250 for their cost to help make up for my loss on the mustang. not a lot of dealers go that far to help somebody who made a poor decision for themselves. they also worked with me on the new warranty price as well. highly recommend visiting this dealership first if your looking for a ford! More

Helpful 0

Report | Print

Great Service Cecil Ball did a great job in helping us with our vehicle purchase. He took his time and made sure that all our questions were answered. He made sur Cecil Ball did a great job in helping us with our vehicle purchase. He took his time and made sure that all our questions were answered. He made sure everything was right! This was the best car buying experience we have had. Thank you Cecil. More

Helpful 1

Report | Print

Amazing Mary made us feel so comfortable looking for something for my little girl and I. Normally i feel pressured by gentlemen when im looking for a car,but Mary made us feel so comfortable looking for something for my little girl and I. Normally i feel pressured by gentlemen when im looking for a car,but she made us feel like we were part of the family. More

Helpful 0

Report | Print

cecil is the worst salesman i have ever had. cecil is very pushy and talks down to everyone and i would not recommend him to anyone. Every word that comes out of his mouth is a lie. cecil is very pushy and talks down to everyone and i would not recommend him to anyone. Every word that comes out of his mouth is a lie. More

Helpful 5

Report | Print

no truth Never was so much dishonest and lack of moral fiber.than this place the service department will over charge you.and the manager will put you off. Sorr Never was so much dishonest and lack of moral fiber.than this place the service department will over charge you.and the manager will put you off. Sorry but this is a ford nightmare More

Helpful 4

Report | Print

Quality Service Dealership/Salesperson Cecil took excellent care of us. We talked briefly to him months ago about our needs & he followed up with us without being pushy. He located the perf Cecil took excellent care of us. We talked briefly to him months ago about our needs & he followed up with us without being pushy. He located the perfect truck for us on line at another dealer. We negotiated a fair price & he had it ready for us the next day. Karen was also awesome in helping us out. More

Helpful 0

Report | Print

Really??? They have a sign that states "If you don't see it, then we can get it within 24 hrs". I do not think that this is an accurate statement. They did not They have a sign that states "If you don't see it, then we can get it within 24 hrs". I do not think that this is an accurate statement. They did not get a vehicle even after I located it for them. More

Helpful 0

Report | Print