Caselle Henry | Page 7

Used mini van Casselle was very nice and polite. Worked hard to find us exactly what we were looking for in both car and price. Was not pushy or high pressure . Ma Casselle was very nice and polite. Worked hard to find us exactly what we were looking for in both car and price. Was not pushy or high pressure . Made sure the car had all the advertised amenities before we drove away. Would send anyone looking for a car to Casselle. Brad in finance was also very accommodating, and there were no surprises when it came to financing and interest rates. More

Helpful 0

Report | Print

Good experience My experience was great. The dealership happened to call me the day before I planned to stop in; so it was already established that I knew what I was My experience was great. The dealership happened to call me the day before I planned to stop in; so it was already established that I knew what I was looking for. The whole process was quick and the entire staff at Suburban was very friendly and approachable. I look forward to doing business with them in the future and would and will reccomend this dealership to anyone in need of a vehicle. More

Helpful 0

Report | Print

Simone & Easy It was easy & smooth transfer one car to another. Taking good care of customers. Quality work, everything is arranged for you. Thank you Sububarn Moto It was easy & smooth transfer one car to another. Taking good care of customers. Quality work, everything is arranged for you. Thank you Sububarn Motors Farmington Hills ! More

Helpful 0

Report | Print

I'm impressed So I recently went to look for a vehicle for winter since my challenger doesn't like snow. I was looking for something inexpensive either a lease or a So I recently went to look for a vehicle for winter since my challenger doesn't like snow. I was looking for something inexpensive either a lease or a used car. When I told Caselle I was planning to look at other dealers/brands in the area to get an idea of what my options were, he asked me what it would take to get a deal done without looking elsewhere first. I had an advertisement listing a dodge ram lease at $199 per month and said get me this price and I won't be able to walk away. While he was unable to get me the employee price, he came awfully close, within $22 per month. Close enough that I decided to lease the ram. I wasn't motivated to make a purchase right away, but with Caselle presenting me the deal I became motivated. I was not expecting to get such a good deal. I'm happy with the purchase and the process. More

Helpful 0

Report | Print

Excellent service from start to finisb Castelle Henry and Brad Marshall did an absolutely great job. This was with a doubt the most positive car buying experience I have had ever! Both Cas Castelle Henry and Brad Marshall did an absolutely great job. This was with a doubt the most positive car buying experience I have had ever! Both Castelle and Brad were professional and answered all my questions and took great care of me. I would not hesitate to recommend both the dealership and these two individuals to anyone I know who is looking for a vehicle! More

Helpful 2

Report | Print

The caselle Henry hi is a very good sales person.hi give me The caselle Henry hi is a very good professional sales person hi give me great experience for buy a vehicle.i got good experience from him for buy a v The caselle Henry hi is a very good professional sales person hi give me great experience for buy a vehicle.i got good experience from him for buy a vehicle.hi is a great person.evan I got good respect from pro owned sales manager mike hernandez.i remember my sales person in my all life. More

Helpful 3

Report | Print

Never buying another car at this dealership. Bought my car in October and thought Caselle Henry and Adam Hill were being straight up and helpful. The minute problems started showing up with my ca Bought my car in October and thought Caselle Henry and Adam Hill were being straight up and helpful. The minute problems started showing up with my car (two days later) they started forgetting to respond to my calls, texts and emails. I even purchased an extra warranty for the tires and rims and they haven't even responded to my request for a copy of the warranty. I will never, never purchase another car from Suburban unless they do right by me. More

Helpful 1

Report | Print

Overall great experience This was my first time going to a dealership to buy a car, and my overall experience was great. Caselle Henry was the sales representative that helped This was my first time going to a dealership to buy a car, and my overall experience was great. Caselle Henry was the sales representative that helped me through this and he did a great job. Everyone agrees that when it comes to buying a car it comes to getting the best deal. Although I wasn't able to get the best deal, because the other competitor didn't have the price they offered me listed on their website, I still believe I made a great choice. Caselle answered all my questions and concerns even after business hours. Now that's what you call great customer service when someone is taking their own time out of their day to make sure everything is just right. Next time I'll be back to see how their service shop can do for me. More

Helpful 0

Report | Print

Impeccable service! I had zero issues in purchasing my 2008 Mercury Mariner, and the service I received was outstanding to say the least! I would recommend this dealershi I had zero issues in purchasing my 2008 Mercury Mariner, and the service I received was outstanding to say the least! I would recommend this dealership and the staff to everyone! More

Helpful 0

Report | Print

Shady Dealings are Done here 1 star is too much for this review honestly. We went in to test drive a black Dodge Ram 1500 truck about noon today. We had sat in the truck, basicall 1 star is too much for this review honestly. We went in to test drive a black Dodge Ram 1500 truck about noon today. We had sat in the truck, basically stalked it for a while before someone came to help us with it. In that time, there was another gentleman who came to look at it as well while we were waiting for the keys for a test drive. We were helped by Caselle and we took it for a test drive. We loved it and came back to the dealer and immediately put the deposit down to hold the truck for 48 hours for us while we went to a few other appointments we had for test drives. When we called back to see about the trade in and the pricing on the truck, the manager (through the sales rep) tried to push us into another truck like the one we drove but not in the color we wanted because we were told the manager wanted to sell the black one to the other customer and sell 2 trucks that day (I assume the other man did not want the white one either). They close in 6 minutes (5pm) and we have not heard back from them about whether or not they were going to go with us for the black truck or not... which remember that we had paid a deposit to hold it so no one else could buy it out from under us. Not sure if it was a friend of his, the manager wanted to make the commission on it or what, but that was horrible customer service and everyone should know what kind of shady deals are being done at this dealer. Too bad because we really liked the truck and I was thinking of buying a second vehicle there soon. More

Helpful 1

Report | Print