Carlos Machado | Page 67

From start to finish, everyone I worked with was professional and courteous. I worked primarily with Jake Nevens, but also worked with Shawn Saunders and Carlos Machado. The car I liked had some b professional and courteous. I worked primarily with Jake Nevens, but also worked with Shawn Saunders and Carlos Machado. The car I liked had some blemishes, but they fixed them perfectly and without hesitating. I was very impressed with their desire to satisfy me. I researched the price thoroughly and got a great value on the trade and the new (new to me) car - and the no-haggle policy is fantastic. If you dislike the traditional process, go to Bourne's because they've got it figured out. The place was packed each time I went there, but they handled the traffic well and made sure that people weren't left waiting around. I will return, hopefully soon to replace my wife's car and recommend the dealership highly. Great price, great value, and great service. More

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Greeted us warmly. Pronouced my name correctly. Offered Greeted us warmly. Pronouced my name correctly. Offered hospitality center while we waited. Checked on us often. We usually by 4 year old used but Greeted us warmly. Pronouced my name correctly. Offered hospitality center while we waited. Checked on us often. We usually by 4 year old used but this 2012 prius was well priced and to good to pass on even if it is red. Paper work was explained un detail. I walked away trusting a used car dealership. More

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Buying a car is generally a "painful" experience. Pushy annoying salespersons, closers trying to force a warranty down your throat you don't want etc.Brian was a cheerful, helpful sales r experience. Pushy annoying salespersons, closers trying to force a warranty down your throat you don't want etc.Brian was a cheerful, helpful sales rep. He answered my questions, didn't try and BS me. Pricing on the car I bought was very fair as was my trade.Finance guy Carlos Machado was also very helpful. Showed me all the warranty options I had but was never pushy. I can't tell you over the years how many times I walked out of dealerships due to sales "weasels" All in all, very satisfied and would recommend. More

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From start to finish, my car buying experience was smooth and seemless. John and Carlos were both personable and very professional. I absolutely love my new (to me) car. This was the best car buying exper and seemless. John and Carlos were both personable and very professional. I absolutely love my new (to me) car. This was the best car buying experience I have ever had!! Thank you More

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great service. i went in with my eye on a certain car and left out with that same exact one!!!!! the loan i recently got approved for, these guys at this dealership blew that right away!!!! highly recommend left out with that same exact one!!!!! the loan i recently got approved for, these guys at this dealership blew that right away!!!! highly recommend to anybody!!!!! More

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Bourne's is always a very friendly and accommodating dealership to work with. Our family does not do our car business anywhere else, we fully trust Bourne's and their staff. They are always pleasant to dealership to work with. Our family does not do our car business anywhere else, we fully trust Bourne's and their staff. They are always pleasant to work with, and put the customer first. I could not speak any more highly of their work or dedication to their customers. I highly recommend them for any car needs! More

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Its true they didn't take my personal info when I test-drove a vehicle and they didn't chase me like other dealerships will - "did you buy a car yet"??? But in hindsight that was actually cool. I sho test-drove a vehicle and they didn't chase me like other dealerships will - "did you buy a car yet"??? But in hindsight that was actually cool. I shopped all of New England for this year & model car with this mileage range and Bourne's was by far the best price by a couple thousand dollars on my vehicle. The only negative thing I have is the car could have been cleaner when I test-drove it but when I was ready to buy they cleaned it up so well it looked almost new. My mechanic found a couple of minor things that I addressed with Bourne's and they took care of them no problem. I am extremely satisfied and will look them up first in the future when purchasing a used vehicle. More

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My husband and I were treated with great respect and the followup by both of the employees I worked with was terrific. I was able to test drive a number of autos until I found the one that was the best fit followup by both of the employees I worked with was terrific. I was able to test drive a number of autos until I found the one that was the best fit. My special requests were met without any protest and every step of the financing process was throughly explained. It was apparent that there is a true Team mentality at Bourne and that customer service is at the top of their priority list. We are very happy with the Saturn Vue we purchased. It has just weathered through a snow storm without any problems. I have already recommended the delaership to anyone who asks where I purcahsed the car. More

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Mike was great to work with with. He was straight forward and friendly. They changed the way we viewed used car dealers. They treated us like family and the entire experience was both positive and easy. The and friendly. They changed the way we viewed used car dealers. They treated us like family and the entire experience was both positive and easy. The fact that they had on site registry was a great convenience. While viewing the car prior to purchasing we noticed the rare head rests were missing and there was only one key. Mike immediately without hesitation informed us he would get both the head rests and extra key. We could not be more happy with the entire process. We would certainly go back again. The only area that could have been better and again this is not a knock is that when we arrived at the dealership to complete the purchase we had to wait an hour before being seen, but we did not have an appointment and it was a Saturday. Carlos also did a great job. Tim & Sherry More

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My experience with Bournes was fantastic. Quick, kind customer service. The sales representative gave me a great deal on my purchase and a fair trade-in-value for my vehicle. The vehicle I was purchasing customer service. The sales representative gave me a great deal on my purchase and a fair trade-in-value for my vehicle. The vehicle I was purchasing would not start-up at first and needed a jump. The staff at Bournes replaced the battery for me no questions asked. Overall, my experience with Bournes was a 5 out of 5. More

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