Carlos Hernandez | Page 9

We were treated with courtesy and respect from the minute we walked through the door. Our sales representative was with us from start to finish. This is the second vehicle purchased from this dealershi we walked through the door. Our sales representative was with us from start to finish. This is the second vehicle purchased from this dealership, and we will continue to come back. More

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Our overall rating of Five Star Ford is great. It was a pleasure working with Carlos Hernandez and Jeff Crabtree, they both exceeded our expectations in customer service. My wife and I feel that we were tr pleasure working with Carlos Hernandez and Jeff Crabtree, they both exceeded our expectations in customer service. My wife and I feel that we were truly blessed having both of these gentlemen to work with. We needed to stick to our budget as closely as possible and Jeff was able to make it happen. This overall experience is a long story for many reasons, but know that God puts people in your life for different reasons and at the right time. When we say it was a blessing to work with both of them we believe that the power of prayer closed this deal. Many doors were closed throughout the process but continued prayer opened them right back up. Thank you. More

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I was quite pleased with Carlos, as he was thoroughly informative about the features and offered me a highly competitive price on the vehicle I purchased. informative about the features and offered me a highly competitive price on the vehicle I purchased. More

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Brieanna Lopez was very helpful and more than willing to negotiate to a price I was comfortable with. I never felt any pressure to purchase. The finance person explained my warranty coverage, and the bene negotiate to a price I was comfortable with. I never felt any pressure to purchase. The finance person explained my warranty coverage, and the benefits of purchasing extended warranty based on the term of my loan and my driving habits. More

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Five Star Ford gets a ten from me. Have been a long time user of there service dept. with awesome service. Now I have bought my first new car from them and the experience was as good as I receive from the s user of there service dept. with awesome service. Now I have bought my first new car from them and the experience was as good as I receive from the service dept. Carlos Hernandez was my sales rep and was very knowledgeable about all there products. I would highly recommend Ford products and consider them better than any other cars on the road as well as Five Star being the best dealer in DFW. Also it was a no pressure sale u don't feel like the vultures are flying over you :-) More

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Rick Dike was referred to me from a friend at work. "He will takke care of you" she said. I live 121 miles from the dealership so Rick worked online and via phone to help me. Within a matter of days he "He will takke care of you" she said. I live 121 miles from the dealership so Rick worked online and via phone to help me. Within a matter of days he found the exact car I wanted within my budget. Mike Asher made sure that I understood my options when it came to the financing and had me processed and out of there in no-time. Carlos Hernandez is a wiz on the Sync system. He had my phone setup and walked me through the system like a pro! Overall I would have to say that I will be recomending that everyone go to see Rick @ 5 Star Ford. Everyone from the ladies at the front desk to the other sales people in the dealership and the service department are #1. Thanks for making my new car purchase such a pleasure! Karla Menasco More

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Carlos has sold five cars to our family members. We enjoy his attitude and positive nature. He had suggested the SYNC class for new car owners offered by Five Star. The class was given by Collin and enjoy his attitude and positive nature. He had suggested the SYNC class for new car owners offered by Five Star. The class was given by Collin and it was great. I feel more comfortable about my new Explorer. More

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I had a great sales experience at Five Star Ford thanks to the efforts of Carlos Hernandez. I was interested in a particular vehicle and I was turned over to Carlos as he was the most knowledgeable on tha to the efforts of Carlos Hernandez. I was interested in a particular vehicle and I was turned over to Carlos as he was the most knowledgeable on that particular car. I had done allot of research but still had questions and Carlos and I talked for at least 45 minutes reviewing all the unique features and capabilities of the vehicle. He was very smart on the car and if he didn't know the answer he had no problem bringing in other folks to make sure I got the info I needed (Adam - I'm sorry I forgot his last name but he runs the SNYC classes - was very helpful). When the time came we sat down to talk and Carlos flat out worked his butt off making this deal happen. He was always friendly and never pressured me as he worked to get the deal I wanted. I could not be happier with my purchase, I got the exact car I wanted for the price I walked in the door wanting to pay...THANK YOU CARLOS!! I would definitely recommend this dealership and I hope I get the chance to send some folks Carlos's way when it time for them to buy a Ford. I am officially back in the Ford family! More

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The experience was very easy. Carlos knows about the cars and is able to answer all your questions. He works very hard to make sure you are having a good experience. cars and is able to answer all your questions. He works very hard to make sure you are having a good experience. More

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In the last three years, we have purchased 2 vehilces from Carlos and plan to return in a few more! He is great!! And Chad was too! from Carlos and plan to return in a few more! He is great!! And Chad was too! More

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