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Caitlin Sands
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965 Reviews
965 Reviews
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965 Reviews of Caitlin Sands
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May 12, 2021
Dealership was great, took me in without having to make an appointment. Great service and very well maintained. Waiting room is always clean and safe to be. an appointment. Great service and very well maintained. Waiting room is always clean and safe to be. More
by NNELSON655@GMAIL.COM
May 11, 2021
Being that you asked ... As I said earlier. I like Bill Bryan KIA. I have purchased two cars there in the past two years.. My problem is with the service department. My tire started leaking air. I called Bryan KIA. I have purchased two cars there in the past two years.. My problem is with the service department. My tire started leaking air. I called the service department to find out what it would cost to replace the tire with the same tire that came with the car. I was given a price of $160.00 installed and balanced. and they had the tire in stock. So I drove up. As I did not have an appointment I waited 3 hours before a technician came and said, yes the tire needs to be replaced and the cost would be $200 plus. I said what happened to the $160.00 I was quoted when I called? He said he would check. When he came back he said that he could not find anyone that remembered the call or giving that quote and that tire is no longer available. They had one of the same brand, but it was $220 plus. I had to get it, but if I knew that before hand I would have gone to GoodYear down the street from me, who quoted the tire at $170.00 out the door. and I would have only had to wait 20 minutes, and not the 3 hours plus I waited at Bryan Kia. The tech said he would give me a 15% discount which he did. He also said we wash the car also, is that OK. I said yes.. but, when they brought the car around.. No, it was not washed. as is usually the case. My other complaint. I only use Bryan Kia for my service. Every time, I have service done, they NEVER reset the service thing on the car. So, within a couple days, I get a notice on the car.. Service so many miles past due. Do you want to be routed to the nearest Kia dealer. So, I have to go back and have them reset it. I ask every time did they reset the service thing and every time I am told yes, we do that everytime. It is just so aggravating... I am considering checking out Jenkin"s KIA in Gainesville to see if there service is better. More
by KGLANISTER
May 07, 2021
Excellent honest service. I will continue to be a customer. My vehicle was evaluated by Frank, and he showed me the condition of the vehicle and was very honest. I appreciate his honesty. customer. My vehicle was evaluated by Frank, and he showed me the condition of the vehicle and was very honest. I appreciate his honesty. More
by JOEGORE1938
Other Employees Tagged: Mechanic Frank.
May 07, 2021
Always have s good experience at Bill Bryant's. The waiting time is never long and my car is always washed and front seat vacuumed.very professional service people. waiting time is never long and my car is always washed and front seat vacuumed.very professional service people. More
by JIMGAIL
May 05, 2021
Friendly and courteous service. Excellent service always. Done faster than the estimated time. However this time the car wash was not great, exterior was still dirty. Done faster than the estimated time. However this time the car wash was not great, exterior was still dirty. More
by MargyM
April 28, 2021
Knowledgeable, timely, and competent staff. We have confidence in your service and recommendations. BBK provides a quality auto the 2020 Kia Soul and stands behind it with super service! confidence in your service and recommendations. BBK provides a quality auto the 2020 Kia Soul and stands behind it with super service! More
by ALBISSER.AM
April 27, 2021
Great customer care. Wait time was minimal and I consider no upselling a plus. Waiting area was clean and neat. Only drawback was there were no snacks. ha ha consider no upselling a plus. Waiting area was clean and neat. Only drawback was there were no snacks. ha ha More
by bjliv
April 14, 2021
Oil change was OK, air filter was great! Telling me I need a wheel alignment AND BRAKE FLUID Change REEKS OF PURE FRAUD! As a RETIRED mechanic I find this practise as FRAUD.... need a wheel alignment AND BRAKE FLUID Change REEKS OF PURE FRAUD! As a RETIRED mechanic I find this practise as FRAUD.... More
by wgp8
