Bryan England | Page 6

Very pleasant experience! Bryan was a big help! Made the process extremely easy. Would not hesitate to recommend them to a friend. Very friendly staff! process extremely easy. Would not hesitate to recommend them to a friend. Very friendly staff! More

by Tom K Verified Customer Verified Customer

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Very friendly. They take great care of you. They will get the job done right and have you on your way with the car you want. the job done right and have you on your way with the car you want. More

by Cody Verified Customer Verified Customer

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Buyer beware. We had a terrible experience buying online from these guys. We are out of state (Topeka, KS) they are in the Tulsa/Broken Arrow, OK area We gave full asking price and paid extra for delivery. from these guys. We are out of state (Topeka, KS) they are in the Tulsa/Broken Arrow, OK area We gave full asking price and paid extra for delivery. The 2017 Nissan Rogue SL (10k miles) was delivered to us dirty and smelled of heavy cigarette smoke. The dealer knew the car was a gift from me to my daughter for high school graduation. She was so embarrassed of the car’s smell that I had to hide the car when family/friends came over to celebrate her graduation. The smoke smell was so bad it stunk up my garage (no exaggeration!). There is no denying the car had cigarette smoke damage and this should have been disclosed to us. Hoi and Kip said they would “make it right”....”this should have never happened”. They are all talk no action! I had to follow up with them on multiple occasions. I did speak to Greg Kach (owner) and he was more concerned about losing money ($1,500-$2,500) than what I lost out on....or what we were going through. I cannot get that moment back when my daughter cried tears of joy when her new car was delivered. Only to be ruined the moment she opened the door and smelled the cigarette smoke. They returned my money after a week of holding it (while they made it right). I gave them time and space to make it right. I really wanted them to come pick up the car and refund my money. However, I truly thought Kip was going to resolve the problem. He told me about “other options”and when I would follow up on those options he would have different options. He tried downgrading us to a lesser model of a car or one with higher mileage. At one point he mentioned a car that I thought would make everyone happy. Come to find out he sold that car for $1,500 more than what we could have agreed upon. Final resolution was for them to come to Topeka to pick up the car and return my money. Had trouble getting my money back until I threatened to involve the law. More

by joshtoler1 Verified Customer Verified Customer

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