Bruce Rosales
Bruce Rosales at Glen Toyota

Bruce Rosales

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

4.6
687 Reviews
4.6

687 Reviews

Write a Review

Dealership Experience

8 yrs, 8 mos

Industry Experience

13 yrs

Languages Spoken

English English

Spanish Spanish

687 Reviews of Bruce Rosales

April 29, 2024

Dealership Rating
Employee Rating

My overall experience with the service department is excellent. I am always confident with the work. I appreciate being updated directly from the mechanic. I found him to be thorough, and complete ver More

by selinagbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Freddy Padilla, Kelsey Cimillo

April 29, 2024

Dealership Rating
Employee Rating

excellent service very professional and friendly provided me with all the services that I needed in a timely manner and fashion More

by cesaragomez87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 29, 2024

Dealership Rating
Employee Rating

I made a second appointment to get my trunk, which was not opening properly. I was told it was because I had to press down the key and my appointment was canceled. However, my trunk is still not opening p More

by Alvawebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 23, 2024

Dealership Rating
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I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. More

by ljasiu11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 22, 2024

Dealership Rating
Employee Rating

Appreciate Glen Toyota's professional service. Always polite and extremely helpful. I have trusted & used their awesome repairs for the past 15 years. More

by NTEJADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Esposito, Jason Forkins

April 18, 2024

Dealership Rating
Employee Rating

I asked to have the DCM module looked at and hopefully replaced. An attempt to update the module was made but no update was available. The I was told by Toyota phone support that the DCM module is likely More

by moran.daniel4517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Freddy Padilla

Apr 23, 2024

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

April 16, 2024

Dealership Rating
Employee Rating

Excellent work very courteous got the job done not a long wait great service nice facilities More

by BENIMOFF
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

April 12, 2024

Dealership Rating
Employee Rating

This was my first vehicle service at Glen Toyota Bruce was excellent. Raymond Ortiz sales consultant was also 5 star. Glen Toyota in Fair Lawn great place to buy and service your Toyota vehicles. More

by slezicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raymond Ortiz

April 12, 2024

Dealership Rating
Employee Rating

FOr review to advise. all service was good and on time delivery and. etc. thank you, More

by ljasiu11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 09, 2024

Dealership Rating
Employee Rating

staff not interested in offering new services. I need new services but will look elswhere More

by avisadenj
Recommend Dealer
No
Apr 10, 2024

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com or me so we can rectify the situation and discuss the issue you have. I am sure that there is no way that all 6 of the checked off employees were involved this transaction or whatever you are impacted by. In some cases they may not have even been in the date you are talking about. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

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