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Brooke Beaudin
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133 Reviews
133 Reviews
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133 Reviews of Brooke Beaudin
May 22, 2024
Anthony Salerno is a outstanding Client Advisor. Anthony is patient and very knowledgeable when working with us in the sale process.. Anthony is patient and very knowledgeable when working with us in the sale process.. More
by jim.insinga
Verified CustomerOther Employees Tagged: Anthony Salerno
Helpful 
May 22, 2024
I appreciate Derek, my service rep and his professionalism. Actually the entire service crew has been awesome. professionalism. Actually the entire service crew has been awesome. More
by MTABSMITH
Other Employees Tagged: Derek Thomas , Not sure the lady in the drive thru of service but she is absolutely awesome as well
May 19, 2024
The BMW staff always go above and beyond! If you have been looking for top notch service look no further! If you have been looking for top notch service look no further! More
by 8102rich
Other Employees Tagged: Emilio Torres, Chong Lee, Cameron Goudreau
May 15, 2024
Wonderful experience! I have been to Mercedes, Audi, Tesla, and many other dealer maintenance shops all around America and BMW Sarasota by far has been the best. Thank you I have been to Mercedes, Audi, Tesla, and many other dealer maintenance shops all around America and BMW Sarasota by far has been the best. Thank you Brooke! More
by sidneyaturner
May 13, 2024
When I went to pay, I was informed that there is 2. 9% surcharge on credit card purchases. Before starting the work I asked the price. I also was texted the price before picking up the car. Nowhere was 9% surcharge on credit card purchases. Before starting the work I asked the price. I also was texted the price before picking up the car. Nowhere was anything written or said about the surcharge. I had to make a quick decision upon paying, did I have $1200 in my checking account to use my debit card? I used my credit card. ( I purchased 2 tires, plus alignment ). I still had to wait for my car, even though I received a text that it was ready. I had to wait because it hadn’t been washed. So as I waited I thought about the fee and I told Brooke that I felt I should have been notified in advance. She said “they usually do text it to you but I’m sorry, they didn’t do it”. I said since I wasn’t notified I want the fee credited back to me. She said she couldn’t do that so I asked to speak to the manager. Josh took me into an office and told me the fee was Corporate policy. I told him I wasn’t interested in hearing that because I was an executive in a Fortune 500 company and I know how this works. I told him I knew he had the power to refund the fee. After he questioned me about did I have an appointment ( I did) or was I a walk in, how did I pay, etc he said “come with me” and he went to first Brooke, then his desk and issues the refund. Brooke told me to wait in the far waiting area until I saw my car come out. It came out in the street. I got in it to find the car had been washed, but not dried. I dried it myself and left. I understand credit card processing fees and while I don’t like it, I understand when small businesses pass along the fee. But BMW? No, seriously? I hope the fees you collect make up for the business you will loose from people like me. I bought my car in Lakeland because you didn’t have any cars and couldn’t tell me when I could get one. My husband bought his X5 in xx.Pete. ( same reason. ). It’s only an additional 10 or 15 minute drive. It’s worth it for me to get great service and a warm attitude. I love my BMW. It’s the 3rd one that I’ve owned. My next car will be a BMW too, but I won’t purchase it from BMW of Sarasota. More
by kimpmacaulay
Other Employees Tagged: Josh Cash
