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Brook Russell
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Brook Russell | Page 6
Lincoln Service Concierge
Courtesy Ford Lincoln
684 Wharncliffe Rd S
London, ON N6J 1N4
72 Reviews
Industry Experience
6 yrs, 11 mos
Languages Spoken
English
72 Reviews
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72 Reviews of Brook Russell
August 27, 2021
Excellent service.Was just waiting for a oil change with Excellent service. Was just waiting for a oil change with my MKC and decided to check out the new Corsair. Dee came along and showed us the new featu Excellent service. Was just waiting for a oil change with my MKC and decided to check out the new Corsair. Dee came along and showed us the new features on the vehicle and we were impressed. He said he had the same colour on the lot with a few more features. We asked what deal we could get to see if it was worth while. Needless to say we are happy to say we now own a Corsair. Shout out to Adel Al-Rayes for his friendly service. More
by moerman
Other Employees Tagged: Dee Menon , Adel Al-Rayes
Helpful 
July 21, 2021
We were pleasantly surprised by how smoothly the purchase of our Lincoln Nautilus Reserve went. Our salesperson, Bryan Williams was very knowledgeable of the vehicles we inquired about and answered all of o of our Lincoln Nautilus Reserve went. Our salesperson, Bryan Williams was very knowledgeable of the vehicles we inquired about and answered all of our questions. The financing process was seamless with Greg Perrott. We were also introduced to the Lincoln Concierge, Brook Russell. Our experience with Courtesy Ford Lincoln was exceptional. More
by dianegiles
Other Employees Tagged: Bryan Williams, Greg Perrott
June 30, 2021
Pleasure working with Matt on our recent purchase. He displayed integrity and a commitment to customer service. Matt was respectfully engaged and provided quick follow up where needed. During delivery, M displayed integrity and a commitment to customer service. Matt was respectfully engaged and provided quick follow up where needed. During delivery, Matt ensured vehicle was impeccably prepared and displayed thorough product knowledge as he professionally covered all the features of the vehicle. More
by howards116
Other Employees Tagged: Matt Patterson , Adel Al-Rayes
May 28, 2021
We just picked up our new Lincoln Corsair on Thursday. Brandon Flonders our salesman was very professional and kind. He made our experience very comfortable. Brandon Flonders our salesman was very professional and kind. He made our experience very comfortable. More
by Debbie1953
Other Employees Tagged: Brandon Flonders, George Anderson
May 26, 2021
Matt Patterson was the best salesperson ever, so courteous, kind and knowledgeable! A real gem, will be back to him next vehicle purchase thanks Matt courteous, kind and knowledgeable! A real gem, will be back to him next vehicle purchase thanks Matt More
by Betty
Other Employees Tagged: Matt Patterson , Grant Doty
April 27, 2021
Purchased a new Lincoln Nautilus and though there was a slight hiccup in the process everything was worked out to our entire satisfaction. Great People! slight hiccup in the process everything was worked out to our entire satisfaction. Great People! More
by P&J Brady
Other Employees Tagged: Brandon Flonders, Peter Rousom, Dee Menon, Nathan Jenner , Charles Gardiner
April 15, 2021
Bryan was very helpfull and courteous in Yvonne’s and my dealings with him when we Leased our dream vehicle a “Lincoln Corsairs”from Courtesy Ford Lincoln. I would recommend Bryan and Courtesy Ford Lincoln dealings with him when we Leased our dream vehicle a “Lincoln Corsairs”from Courtesy Ford Lincoln. I would recommend Bryan and Courtesy Ford Lincoln to anyone. More
by rbenny
Other Employees Tagged: Bryan Williams, George Anderson
February 26, 2021
My very senior parents live in Petrolia. They were in London on a personal matter and had issues with their aged Ford Ranger. They were directed to Courtesy Ford Lincoln. My mom has asked me to write a London on a personal matter and had issues with their aged Ford Ranger. They were directed to Courtesy Ford Lincoln. My mom has asked me to write a note commending the service at Courtesy Ford. There was an issue with a fan belt, and upon further investigation this one issue became a bigger issue. The Service Tech provided an estimate cost. My parents agreed to go forward with the repair ... they had no other option to getting back to Petrolia. My mom wants Courtesy Ford to know how much they appreciated the effort the Service Techs put into make the vehicle right. My mom says "the guys were just so good...we are so thankful they helped us AND the cost was below the anticipated estimate." SO, thank you to the Courtesy Ford Lincoln Service Techs for getting my parents home safely. More
by Judy Geraghty
Other Employees Tagged: Will Taylor, Alex Tapia, Shane Moss, Juan Montoya , Kyle Cornet
February 25, 2021
Amazing customer service. The whole experience from start to finish I felt like family. Answered all my questions and then some. I would definitely recommend courtesy Ford to my friends. to finish I felt like family. Answered all my questions and then some. I would definitely recommend courtesy Ford to my friends. More
by Peter
Other Employees Tagged: Luis Frada, Gary Flonders, Brandon Flonders , Kyle Cornet, Dylan Frada
February 09, 2021
Dee is a fabulous sales rep who is so knowledgeable about the Lincoln line. This is my second Lincoln and I will keep returning because of the super team! Brooke, Kyle and George are also so reliable and c the Lincoln line. This is my second Lincoln and I will keep returning because of the super team! Brooke, Kyle and George are also so reliable and courteous. More
by JENNIFER Anderson
Other Employees Tagged: George Anderson, Dee Menon , Kyle Cornet
