Brittany Pierce | Page 5

Great salesperson Most of the sale was completed online. Brittany was helpful and knowledgeable. Our negotiation was straight forward and painless. When I arrived at Most of the sale was completed online. Brittany was helpful and knowledgeable. Our negotiation was straight forward and painless. When I arrived at the dealership my truck was ready to go and Brittany took the time to answer questions and train me on the technological features. My only negative comment is about the finance person pushing the extended warranty. No means no. More

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Honda CRV I love my car! It is exactly what i wanted and everyone here made the process of purchasing so easy. Brittany was great about finding the most afforda I love my car! It is exactly what i wanted and everyone here made the process of purchasing so easy. Brittany was great about finding the most affordable payments with the lowest percentage rate. Ended up better than I could have expected. Thanks again! More

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Exceptional customer service I was very impressed with Brittany's customer service and how knowledgeable she was with the vehicle I was purchasing. She throughly answered all my q I was very impressed with Brittany's customer service and how knowledgeable she was with the vehicle I was purchasing. She throughly answered all my questions and was so kind and patient. She is an exceptional employee and made the process quick and smooth. I appreciate her hard work to ensure my experience was the highest quality possible. More

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Great Experience I was very apprehensive about going into a dealership to trade in my vehicle for a newer car. I had had a previous poor experience in which I felt I w I was very apprehensive about going into a dealership to trade in my vehicle for a newer car. I had had a previous poor experience in which I felt I was not taken seriously and was thinking that my experience with Lithia wouldn't be any different. I was able to work with Brittany at Lithia and she completely changed my view. I gave her the numbers of my budget and what I could work with. She met my pessimism with confidence and knew she could get me into a car I loved at a price I could afford and not be upside down in debt. She made it happen! I could not be more happier with my experience and she has gained a life long customer. I am in love with my car and had a great experience! More

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Consistent customer service We started using Lithia Toyota of Billings when we were staying for extended periods of time in Montana and needed our 2013 Prius serviced. All emplo We started using Lithia Toyota of Billings when we were staying for extended periods of time in Montana and needed our 2013 Prius serviced. All employees were courteous and work was done in a timely manner. Once we decided to move permanently to Montana we decided we needed an all wheel drive vehicle. We started our search on line and then met in person with Brittany Pierce. What a treasure we found! She loves cars, is car knowledgeable, and will spend the time needed to answer all questions. And, if she didn't know the answer she would find the answer. We were never rushed or pressured. On the day we took ownership of our Highlander Hybrid, Brittany took us through a trial run and opened the door for future visits as we start learning all the bells and whistles. She will even take care of scheduling our future service visits for us. For such a young salesperson, Brittany is very car knowledgeable, friendly, and available for contact. Brittany doesn't consider the job completed once her buyers take ownership. She is still there to support us. It was our lucky day when she took us under her salesperson wings and helped us make the right purchase for us. More

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No BS I was referred by the owner of the towing company that towed my car. Was assigned to Brittany Pierce. She was personable, direct, real, with no BS. I I was referred by the owner of the towing company that towed my car. Was assigned to Brittany Pierce. She was personable, direct, real, with no BS. I received a great deal on a new Prius they had in stock. Was impressed by the whole experience. Would highly recommend Brittany & this dealership. More

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Outstanding and Comfortable Experience Brttany was AMAZING. Buying a vehicle can be nerve wracking. She was totally on top of all the details, kept me informed and quickly answered all my Brttany was AMAZING. Buying a vehicle can be nerve wracking. She was totally on top of all the details, kept me informed and quickly answered all my questions. I felt comfortable through out the experience because she treated me like I was important and a valued customer. I would highly recommend this dealership. I have purchased my last 4 vehicles with them. And Brittany made it easy!! More

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Brittany Pierce made this purchase as easy as possible. Brittany did the "leg" work and found the exact vehicle we were looking at to purchase. We were in and out in a couple of hours. She is very good at Brittany did the "leg" work and found the exact vehicle we were looking at to purchase. We were in and out in a couple of hours. She is very good at her job. More

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Great and quick service I called an internet salesmanager, Brittany, on a Monday after checking out a vehicle on the website. She answered my questions and quickly suggested I called an internet salesmanager, Brittany, on a Monday after checking out a vehicle on the website. She answered my questions and quickly suggested some other SUV options after listening to what my interests were. She emailed me pictures and more information very quickly. And for a few days we corresponded back and forth via email and phone. By the end of the week I drove up to Billings, tested out the vehicle, went through the buying process and drove it home! She was great to work with and we love the vehicle. PS 4 days after our purchase, we did have a few concerns come up and upon calling Brittany she right away connected me to a service manager who was able to fit us in the schedule the next day. They took a look; no problems it turned out and then compensated my time with a free car wash and future oil change. Great customer service all around! More

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Best experience I have had in buying a car. We particularly enjoyed the absence of high pressure sales and the sales person taking offers back and forth from the sales manager to the customers. We particularly enjoyed the absence of high pressure sales and the sales person taking offers back and forth from the sales manager to the customers. Brittney did a great job of explaining the features of the RAV 4. She answered all of our questions. She was very knowledgeable of the product and was able to explain everything to us. I hope we are able to have a follow up session on how to operate the many systems available on the car. One session is not enough to grasp all the information about the car. We previously bought a Toyota from a Denver dealership and then gave seminars on a monthly basis to new car owners. Have you considered doing this? More

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