Brittany Hill | Page 14

In and out I came in to get my Bluetooth set up to my car. They brought Michael out to help me with it. He then proceeds to ask me if I would like him to go over I came in to get my Bluetooth set up to my car. They brought Michael out to help me with it. He then proceeds to ask me if I would like him to go over a little bit more about the car. I got the car from car max so nobody showed me how the tech works. He went over so much with me and then some. I can tell he loves what he does. It was a great experience. And all of the other service staff members were so nice as well. Great dealership! More

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QUALITY SERVICE WITH A SMILE The service provided at this center is A1 thanks to an all star cast of employees. I've been returning ever since 2008 due to the standard of excellen The service provided at this center is A1 thanks to an all star cast of employees. I've been returning ever since 2008 due to the standard of excellence. More

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Excellent service period Really a great bunch of sales folks that give you attention when you need them. You won’t go wrong with this BMW sakes and service team. Really a great bunch of sales folks that give you attention when you need them. You won’t go wrong with this BMW sakes and service team. More

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great customer service Johnny Willks Brittany Hill and Sam Choi ...the loaner crew and the tech “This Team “ stands for great service ( so far looking at the engine bay it l Johnny Willks Brittany Hill and Sam Choi ...the loaner crew and the tech “This Team “ stands for great service ( so far looking at the engine bay it look like quality work... i hope the bottom end are the same) More

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To the point, knowledgeable, very "personable" WorkedWith Neal overTheLastCouple of years. Very Knowledgeable. Attentive To the customer's needs. 9/10 GreatExperience All Around. Neal! please Kee WorkedWith Neal overTheLastCouple of years. Very Knowledgeable. Attentive To the customer's needs. 9/10 GreatExperience All Around. Neal! please Keep the "WowFactor" Going -Sam More

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Service is topnotch!! This is what customer should be. Miss Brittany receives me with a warm welcome and a smile. She is courteous, listenes carefully to wha is topnotch!! This is what customer should be. Miss Brittany receives me with a warm welcome and a smile. She is courteous, listenes carefully to what I say and handles her business in a professional and efficient manner. More

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Amazing service! Brittany always goes above and beyond to ensure that my service experience is amazing! Thank you for always providing exceptional customer service. I Brittany always goes above and beyond to ensure that my service experience is amazing! Thank you for always providing exceptional customer service. I will always consider BMW of Catonsville as my second home. More

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Great team to work with I just bought my second car from them this year - they worked a great deal, and the service team has always been really efficient and a pleasure to wo I just bought my second car from them this year - they worked a great deal, and the service team has always been really efficient and a pleasure to work with. More

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Amazing Service! Brittany Hill is always very accommodating when calling for appointments. She keeps me updated and is very helpful whenever I have questions. I only c Brittany Hill is always very accommodating when calling for appointments. She keeps me updated and is very helpful whenever I have questions. I only come here because she’s here . Definitely an asset to the company. More

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Exceptional Service I initially took my car in for service at NorthWest BMW because my driver window would not roll up. I also asked my service manager to check for a pul I initially took my car in for service at NorthWest BMW because my driver window would not roll up. I also asked my service manager to check for a pulling feeling I felt when accelerating. My car was being serviced for an entire month and repairs were placed that I did not approve and or have issues with. When I went to pick my car up I wasn't pleased with how I was treated pertaining to my loaner and the amount I had to pay. When I left and went home to only start my car back up, I heard a loud noise. I instantly took it back to the dealership for my service advisor, Sales manager and Parts manager to listen to the noise to say it was completely fine. They said oh it's probably because you are going from the 2016 X6 loaner truck back to my 2012 X6 truck that was older. They said it was completely fine and a much stronger starter. I said that it didn't sound normal and went and got several second opinions. Everyone that listened, even from BMW NorthWest Collinison manager, said it don't sound right either and to take it somewhere else to get another diagnostic. So because they felt nothing was wrong with my truck or would check too see if anything was wrong, it pushed me to go somewhere else. I went to Catonsville BMW and met service advisor Brittany Hill. I explained to her what was goin on and she heard the noise as well. Parts identified 2 cracks in my brand new starter that had been worked on for an entire month. Brittany took care of everything that needed to be redone. She went over and beyond and gave exceptional service. She was patient with me through my frustrations. I left the dealership today as a satisfied customer felling stress free. Brittany has gained a new customer from here on out. I highly recommend anyone that go to Catonsville to ask for Brittany when they arrive to service. Great Job is all I can say. More

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