Bridget Shadgett | Page 8

Great experience Salesperson, Stockton was very personable and helpful. He and finance guy really worked to make us happy. The fellow from management Keith Jackson mad Salesperson, Stockton was very personable and helpful. He and finance guy really worked to make us happy. The fellow from management Keith Jackson made us feel comfortable with our decision to trade. More

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Multiple Car Trade In Overall our experience was "Excellent". We had an appointment to test drive a new 2018 Toyota Highlander Limited Platinum vehicle. We drove two vehi Overall our experience was "Excellent". We had an appointment to test drive a new 2018 Toyota Highlander Limited Platinum vehicle. We drove two vehicles 88 miles from Maryville, TN to consider trading on a specific new Highlander . When we arrived, it turned out the vehicle had been loaned out overnight for a test drive by another potential buyer. We were not happy! Justin Chretien and Mason (our new sales rep.) apologized for the situation and said they would do everything possible to make things right. And they did! They turned a negative into a positive by letting us test drive another Highlander Limited Platinum model (to be sure we liked it) and then upon our approval helped us locate a vehicle with the exterior and interior color we wanted. They retrieved this desired vehicle from another dealership, and we traded vehicles for the price we wanted. All ended very positively. All the staff at Cleveland Toyota were very friendly and professional. The overall experience was great. Their goal was to make us happy and they were successful. You should check out this dealership. They will make it worth your while! More

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Customer Service Excellent customer service! Thank you so much to Neftaly Cedeno! Also to Bridget Shadget for calling and responding my messages. Keep up the good work Excellent customer service! Thank you so much to Neftaly Cedeno! Also to Bridget Shadget for calling and responding my messages. Keep up the good work! More

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Great dealership Everyone was extremely helpful and friendly. Each employee did their job well. They went out of their way to make sure that I was happy with the vehic Everyone was extremely helpful and friendly. Each employee did their job well. They went out of their way to make sure that I was happy with the vehicle that I was interested in. More

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