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52 Reviews of Bridget Hofer
January 16, 2024
As the face of the service department, Bridget made this experience bearable. Supply chain delays caused my Jeep to be there longer than I would have liked, but I was well informed every step of the way. experience bearable. Supply chain delays caused my Jeep to be there longer than I would have liked, but I was well informed every step of the way. More
by davdorsh
Verified Customer
Helpful 
January 12, 2024
I will be back. Courteous and had my vehicle back when promised. Communicated very well Courteous and had my vehicle back when promised. Communicated very well More
by PANA434
Other Employees Tagged: Omar Carranza
January 06, 2024
Took over 10 minutes to check me in for an appt for an oil change when no other customer was there with zero explanation until I asked. The manager was extremely rude to me when I told him I was in a hurr oil change when no other customer was there with zero explanation until I asked. The manager was extremely rude to me when I told him I was in a hurry and was going to be late to a meeting. Tried to tell me I had to pay $100 when I had Jeep Wave. Horrible customer service from someone who’s supposed to be a manager. He made me feel uncomfortable and intimidated. More
by nicole.e.cacialli
Other Employees Tagged: Kraig Westberg, Omar Carranza, Mariah Telesa
January 01, 2024
Customer service is not much better than A computer. Support staff read from a script which does not help customers. Staff inability to read simple parts list cost two days this is has to be cleaned up Support staff read from a script which does not help customers. Staff inability to read simple parts list cost two days this is has to be cleaned up. While I understand, pricing issues, dealership needs to figure out how to reduce cost it customers. This will make you lose a lot of customers and respect those customers. More
by H.WHITFIELD
Other Employees Tagged: Dan Forrest, Dennis Schlotfeld, Omar Carranza, Mariah Telesa , Alyssa Brown
December 27, 2023
FAST, FRIENDLY AND EFFICIENT. GOT MY VEHICLE IN IN A TIMLEY MANNER, COMMUNICATED THROUGH OUT THE SERVICE AND DIDNT TRY ADDING ON UNNESSARY SERVICES. HONEST THROUGH AND THROUGH GOT MY VEHICLE IN IN A TIMLEY MANNER, COMMUNICATED THROUGH OUT THE SERVICE AND DIDNT TRY ADDING ON UNNESSARY SERVICES. HONEST THROUGH AND THROUGH More
by LSMITH38
December 27, 2023
Let's just say this, I have a dealership within 6 minutes of my house and I choose to go to Newberg Jeep Ram which is 3o minutes away. When you find folks that do it right, stick with them. of my house and I choose to go to Newberg Jeep Ram which is 3o minutes away. When you find folks that do it right, stick with them. More
by trevor.l.owens
December 23, 2023
At first, very kind and approachable. Did her job in trying to advise and include extra service. I declined the service and she typed up the paper. Signed and went on my way. Come to find Did her job in trying to advise and include extra service. I declined the service and she typed up the paper. Signed and went on my way. Come to find out they did the service I denied anyway. There was zero attempt to make this right and the sales manager even laughed on the phone and said "he signed it, he pays for it". Before Christmas this is a nasty trick. I even offered to meet half way and say we both made the mistake. There was never any attempt to make anything right, offer any discount or try and figure out a plan moving forward. All they care about is getting you in and out and any service they can add on. Not only was this disappointing that they lost a customer that day, but no one else I know buying a vehicle wants to buy from there either. In this difficult car selling market they fit the "typical used car sales" model. Watch out when you get service done there she's MAKE SURE you read through every tiny detail regardless of what you tell them. And find a way to document what you agree to. Buyer BEWARE! They will excuse this away and say that we were x y abd z but at the end of the day, there is a reason they lost multiple customers because of this. More
by Matt
Other Employees Tagged: Kraig Westberg
December 18, 2023
15/10 best service team in town! Brigitte is phenomenal! Very personable and friendly! Will be back! Brigitte is phenomenal! Very personable and friendly! Will be back! More
by bai.mills11
Other Employees Tagged: Dan Forrest, Krystal Neligan, Ken Fisher, Gabe Roosevelt, Dennis Schlotfeld, Kraig Westberg, Omar Carranza, Mariah Telesa , Alyssa Brown
