Brian Teitelbaum | Page 2

Lake Ford responded

Thank you for sharing your concerns with us. We apologize for the inconvenience and frustration you experienced during your visit with us. Your feedback is crucial to our continuous improvement, and we take your comments seriously. It is disheartening to hear that we missed the issue with your lug nuts and did not meet your expectations regarding the brake service. We understand the importance of thorough inspections and transparent communication when it comes to vehicle maintenance, and we regret that we fell short in this regard. The fact that your lug nuts were so difficult to remove is concerning, and we apologize for the inconvenience and the damage it caused to your tire irons. We should have addressed this issue promptly and taken extra care to resolve it to your satisfaction. Your safety and satisfaction are our top priorities, and we take full responsibility for not meeting these standards during your visit. We want to make things right and regain your trust. We are committed to addressing the issues you faced and ensuring that your future experiences with us are positive and hassle-free. If you are willing, we would like the opportunity to discuss your concerns further and find a resolution that meets your satisfaction. Please feel free to contact our service manager at 414-817-3125 and we will be more than happy to assist you. Once again, we apologize for the inconvenience and disappointment you've experienced. We value your feedback and will use it to improve our processes and ensure better experiences for all our customers.

Lake Ford responded

I'm sorry to hear about your dissatisfaction with the brake issue you experienced at our dealership. We value your feedback and appreciate the opportunity to address your concerns. We'd be happy to inspect your vehicle's brakes. Please contact us to set up an appointment at your earliest convenience.

Lake Ford responded

We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconveniences and frustrations you encountered during your recent visit to our dealership. We understand that being stranded while traveling can be a stressful situation, and we regret that we were not able to provide you with a prompt resolution. The extended duration it took to diagnose the problem with your car is not reflective of the level of service we aim to provide. We apologize for any inconvenience caused by the delay, especially considering the potential challenges it may have presented if you were from out of the area or had children with you. We understand the importance of efficient communication and timely repairs in such circumstances. Furthermore, we apologize for any miscommunication or lack of clarity in our communication. It is our responsibility to keep our customers informed throughout the repair process, and we regret that there were shortcomings in this aspect. We apologize for any sassiness or frustration exhibited by one of our employees during your conversation. We will address this issue internally and provide additional training to ensure our staff members maintain professionalism and courtesy at all times. Regarding the initial diagnosis of low coolant without leaks, we apologize for the confusion caused. Coolant loss without visible leaks is indeed a valid concern, and we regret that we were unable to provide a satisfactory explanation at the time. We strive to provide accurate and informative responses to our customers' inquiries, and we apologize for falling short of this standard. We understand your frustration and acknowledge that you were considering taking your car elsewhere due to the communication and time-related challenges you faced. We genuinely apologize for this experience and assure you that we are taking your feedback seriously. We value your business and would appreciate the opportunity to regain your trust. If there are any outstanding issues or if you would like to discuss your concerns further, please do not hesitate to reach out to our management team directly. We are committed to resolving any remaining concerns and ensuring your satisfaction. Thank you for bringing these matters to our attention. We appreciate your feedback, as it helps us improve our processes and provide better service to our customers.