Brian Santos

Working with Brian Santos was impossible. He made excuse after excuse as to why my vehicle wasn't ready. Paint both issues, painter was busy, waiting on parts, body shop worker was not in t He made excuse after excuse as to why my vehicle wasn't ready. Paint both issues, painter was busy, waiting on parts, body shop worker was not in this week ... This list goes on and on. Terrible person ... RUN AWAY More

Helpful 0

Report | Print

This dealership was great from the beginning. From the first time I called to inquire about a repair in my car to the pick up day when my car was done. From the first time I called to inquire about a repair in my car to the pick up day when my car was done. More

Helpful 0

Report | Print

Beautiful Service Department, I have been using Arlington Toyota since 2011. My Service Representative is Mike he is fabulous in every way possible, he goes out of his way to get you the best service ever. Toyota since 2011. My Service Representative is Mike he is fabulous in every way possible, he goes out of his way to get you the best service ever. The sales are top notch as well. But it’s the service after the sale that makes the difference in satisfaction. Perfect in every aspect of service. Best ever place to buy a vehicle and continue with service maintenance. More

Helpful 0

Report | Print

Outstanding workmanship and customer service! !! Took my RAV4 to Toyota arlington collision center for repair after an accident and the end result was phenomenal!! My RAV4 looks and drive like its !! Took my RAV4 to Toyota arlington collision center for repair after an accident and the end result was phenomenal!! My RAV4 looks and drive like its brand new off the factory line. Now that's what I call attention to detail. During the repair I was provided daily updates as needed. I'm always amazed by their friendly and courteous staff. Not mention, If you ever happen to visit, definitely try the espresso coffee machine, awesome!! Thanks again Toyota arlington for making my day 🌞. P.S. Navy Service Member More

Helpful 0

Report | Print

Arlington Toyota is the definition of worry free service. A Dealership in Charleston Toyota said they could not take our vehicle until April, one call to Arlington Toyota I was told bring your car home we A Dealership in Charleston Toyota said they could not take our vehicle until April, one call to Arlington Toyota I was told bring your car home we will fix it. Approximately 5 days later our car was completed. They kept me informed all through the entire process. We are VERY satisfied. More

Helpful 0

Report | Print

My vehicle was there to be repaired due to an accident. There was extensive damage they were very courteous professional and completed the work at a reasonable amount of time I did not put down any referen There was extensive damage they were very courteous professional and completed the work at a reasonable amount of time I did not put down any reference to the cost of my repairs as it was covered by my insurance so it would not be fair for me to respond to that question. More

Helpful 0

Report | Print

My experience has always been very good with the maintenance department and Mike Sanderlin has always been very efficient is the reason my 2016 Rave-4 operates as a new one! maintenance department and Mike Sanderlin has always been very efficient is the reason my 2016 Rave-4 operates as a new one! More

Helpful 0

Report | Print

Very pleasant, kept me up-to-date on status repair of my car. Very friendly, customer-oriented and most responsive to my questions Toyota should be very proud to have Brian as a part of their staff. car. Very friendly, customer-oriented and most responsive to my questions Toyota should be very proud to have Brian as a part of their staff. More

Helpful 0

Report | Print

Brian Santos was great to work with in getting my repairs done. He was Straightforward and honest and I know the job was done right. done. He was Straightforward and honest and I know the job was done right. More

Helpful 1

Report | Print

MIKE SANDELIN IS YOUR BEST SERVICE ADVISOR.'HE KNOWS HOW MIKE SANDELIN IS YOUR BEST SERVICE ADVISOR.' HE KNOWS HOW TO TAKE CARE OF MY 2003 4RUNNER AND MAKE IT LOOK LIKE NEW AND RUN LIKE NEW. I AM GIVIN MIKE SANDELIN IS YOUR BEST SERVICE ADVISOR.' HE KNOWS HOW TO TAKE CARE OF MY 2003 4RUNNER AND MAKE IT LOOK LIKE NEW AND RUN LIKE NEW. I AM GIVING MIKE SANDELIN A HIGH SCORE OF PERFECT 10 FOR EXCELLENT CUSTOMER SERVICE More

by ellygumera Verified Customer Verified Customer

Helpful 0

Report | Print