Brian Rasmussen | Page 2

Always great service! From setting up appointments to driving away, it's a pleasure dealing with such a polite and knowledgeable staff. Customer for life! From setting up appointments to driving away, it's a pleasure dealing with such a polite and knowledgeable staff. Customer for life! More

by JPCZY Verified Customer Verified Customer

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They were awesome to deal with. Bought three vehicles in two months and Donny and his sales staff were nothing but 5 star! Bought three vehicles in two months and Donny and his sales staff were nothing but 5 star! More

by outforthefall Verified Customer Verified Customer

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We purchased a 2019 RAM 3500 Limited on 12/17/22. We paid $70K for this vehicle. On 12/25/22 the truck would not start, we paid roadside assistance to start the truck and attempted to tow our 5th w We paid $70K for this vehicle. On 12/25/22 the truck would not start, we paid roadside assistance to start the truck and attempted to tow our 5th wheel on 12/26/22. There was a clear problem with the truck, it had no tow power at all. We called the dealer and talked to Jeff Anderson and told him we felt we were sold a lemon as the truck clearly had problems. We wanted to return the truck and even offered to buy a brand new truck. Jeff told us he would look for a new truck and would share the information with our salesman Brian Rasmussen. We never heard from Jeff Anderson again. When we finally contacted Brian Rasmussen (after leaving multiple messages on 12/27/22), he told us he did not know anything about it. We brought our truck in for service on 12/27. On 12/28/22 when we finally got to talk to Brian he told us he took a drive with the service tech in our truck and that there is clearly something wrong with it, but they don't know what it is, and that they let it sit for a day to "thaw out". As of this time, we still have not heard back from Jeff Anderson. We talked to our service technician who said the vehicle had turbo problems. This confirms that they sold us a lemon, because when we bought the vehicle, they gave us $4K less than what we owed on our trade-in because Brian Rasmussen said "once the turbo goes on a truck, there's pretty much nothing you can do about it". Now we have a truck that we had for 7 days before it showed "turbo problems", which in their very own words, means the truck will have nothing but problems now. In addition, on 12/28/22 (11 days after we paid for the truck) the bank we financed our trade-in with called because they still had not received payment, so now our credit is being damaged because of a late payment, along with a late payment fee (potentially). Jeff Anderson is the General Manager of this dealership and will not even return a phone call or own up to the fact that they are selling consumers vehicles that have not been checked out (they sold us the truck with an active recall on it). Also, when we called about the payment not being made, they said it was due to mail delays...does anyone really mail payments anymore v. electronic delivery...so most likely another lie. More

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