Brian Gore
Brian Gore at Cocoa Hyundai
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Brian Gore

Business Manager

Cocoa Hyundai

1825 West King St
Cocoa, FL 32926

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342 Reviews

He is a avid collector of Vinyl and enjoys to DJ on his time off.

Dealership Experience

34 yrs, 5 mos

not yet
rated

342 Reviews

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342 Reviews of Brian Gore

April 18, 2024

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Employee Rating

I would like to take a moment to praise my salesperson, Manny at Cocoa Hyundai who assisted me in the acquisition of my new 2024 Hyundai Sonata. While waiting for my 2017 Ioniq to be repaired, Manny too More

by dhogerty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

February 05, 2024

Dealership Rating
Employee Rating

Dealership is top of the line. Everything was done very professionally. Highly recommend Cocoa Hyundai! More

by bmack1951
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Burt Johnson, Sarah Seymour

March 10, 2023

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Employee Rating

Shame on you for how you treat your customers. You should be ashamed. I wish I had went elsewhere. More

by Dwright19032
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Brian General manager

Mar 10, 2023

Dwright19032 responded

I am so disappointed with the customer service I recieved after all the mistakes that were made from paint and body, all the way to finance. Let me begin with I purchased a brand new car in August 22 which before I purchased noticed a scratch from transport strap. They assured me they could fix with no issues. I believed them. I took my car in a couple weeks later as scheduled and dropped it off. I got the call a few days later my car was ready. Upon I arrival I found damage to other areas of car. The trim and above all paint on dash and drivers door. Which wasn't even on the same side as original scratch. I was devastated. I worked for long time to be able to purchase this brand new car that now looks like used car. I was told they saw the damage and would order part and fix. A few weeks passed and I was told to bring my car back in again to fix. I was worried but trusted them. Week later I was called to come back, as I was walking to car I could still visibly see the paint on dash. The gentleman apologized that he had not noticed it. In tears I stood devastated over my new car and the lack of care taken to it. I was approached by another gentleman who assured me he would make it right. He worked on trying to get me into a different car exactly the same but was unable to locate one. So we went with another. I had to do new finance which I was told like a trade in. I was not given my credit of 4500 down I originally gave for previous car. They said it's mixed in the numbers. At any rate I just wanted a brand new car that looked as such. I don't feel it was fair but I did it believing they said it was only way. Well, a month later when my payment was due I was shocked again to find out they had forgotten to file paperwork with bank. So the calls started. Finally the loan was there and I made a payment. But they never paid off my trade. I recieved letters and calls from bank that I was delinquent. I called and called they reassured me they would process payment. Yet again they messed up, they paid off wrong car. So I had to start calling again. Finally after many calls they paid trade in off. I tried for months to pay car payment on my new car but unable to because of yet another mistake by the dealership. The bank closed the loan. Here we are today 5 months later and I find out from bank that dealership got their money returned and I am facing repossession because there was not a payment made. Which I was unable to make because they paid off wrong account.I have multiple penalties and late fees and negative remarks on my credit profile from yet again another of their mistakes. This truly is horrible that this is happening to me. The dealership should be responsible for the penalties and late fees. For all the stress and heartache this has cost me the dealership should take ownership in their mistakes. They should make this right. This is no way to treat a customer. Shame on you cocoa hyundai.

November 28, 2022

Dealership Rating
Employee Rating

Do not trust quoted price. Unreliable. Every bad thing you ever heard about a dealership is true here. More

by gwatty
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Burt Johnson

March 23, 2022

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Employee Rating

I’m not one to write reviews but if I could give them a true star rating it would be a -9.5 out of 10. That’s right, they went negative on the scale. We’ve never received such an awful and disrespectful tr More

by DMR95
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tony Bradden

July 04, 2020

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Employee Rating

Josh Snyder Was outstanding on helping us get our vehicles. We ended up purchasing 2 at the same time and love the experience he gave us!! If your searching for a down to earth salesman that won’t be More

by antcandy
Recommend Dealer
Yes

Other Employees Tagged: Sheldon Smith

July 15, 2018

Dealership Rating
Employee Rating

Amazing service Purchased my second vehicle here. Amazing service as always. I drive from Kissimmee because I know I’ll have a great experience here. Josh and Brian, More

by cv1007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, Josh Snyder

June 15, 2018

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Employee Rating

Awesome Dealership I just purchased my 4th vehicle from Cocoa Hyundai. I live in Melbourne but prefer to drive to Cocoa Hyundai vs dealing with a closer Hyundai dealers More

by Mimi2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, Sheldon Smith, Francesco Tartagliine, Taylor Dayhoff

April 09, 2018

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Employee Rating

Great Experience Purchased a used vehicle and it was a great experience from the minute we arrived on the lot, until we walked out with our beautiful car. Thanks Dan More

by JSAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, Dan White

February 05, 2018

Dealership Rating
Employee Rating

Great Service Thank you for the great experience. Very helpful and knowledgeable . You guys made the car buying experience a very positive one. Love the new car. More

by danh42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, Billy Sampley

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