Brian D'Zio | Page 2

I spoke with and did a test drive with Will Sam. It was during that time that I realized what type of person he was; sincere, genuine and caring. My goal that day was to just do a test drive. I l It was during that time that I realized what type of person he was; sincere, genuine and caring. My goal that day was to just do a test drive. I left and exchanged info and he reached back out to me to see how I was doing and what I wanted to do with the trade in. Because of Will, I came back to Honda Universe, no other reason. I could have purchased this car anywhere else. Will made the process very easy and made me and my comfortable throughout. He is an asset to your dealership and not your sleezy, pushy, overaggressive sales person that I saw while I was there. More

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Friendly environment, great service, great communication. This was my first time leasing a new car and all the help that I needed was given with great care. This was my first time leasing a new car and all the help that I needed was given with great care. More

by MARKADAMJ Verified Customer Verified Customer

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Danny was excellent, every person I incountered was exceptional from the dealer to manager, sales, front desk, very good experience exceptional from the dealer to manager, sales, front desk, very good experience More

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This dealership is very efficient and helpful they understand you and help you get the car you want. The sales lady Yvette help me and my husband Dante get the cars that we wanted and explained every understand you and help you get the car you want. The sales lady Yvette help me and my husband Dante get the cars that we wanted and explained every contract to us so we know that we’re getting a good deal. If you come here ask for Yvette and she’ll put you in the best care. More

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Today is one week since I picked up my beautiful new car and the following has been my experience so far. I brought a ONE DAY old car into the service department after picking it up the previous evening an and the following has been my experience so far. I brought a ONE DAY old car into the service department after picking it up the previous evening and having the tire pressure light go on, which showed up three miles from the dealership. I was told to come back the next day by Yvette, since service was closed. The following day, the service department (trip #2) filled it with air, instead of putting it on the lift and finding the bolt in the tire they sold me the car with. The next day was spent on the side of a highway in a brand new car for over three hours waiting for Honda service (trip #3) with a lost day at work because I was told to cancel Geico roadside assistance (I've added it back!!). Thankfully, that was the worst of it. The tire could have blown out!!! Upon returning a second time, Veronica in the service department said "we checked it out" which was clearly not the case. The dealership did in fact order a new tire and I will be returning again (trip #4) to have it replaced. Disappointed and will not return to service for free oil changes. I have no trust in the mechanics or service department or the honesty of those running it and will pay instead. I think Brian was a true gentleman, and I appreciate him paying my first month payment on Honda. I also appreciate the effort made to correct the problem, but the constant calls following to push me to come back and get the tire, with no plates ready for me, while at work, along with the pressure to make sure this survey reflected what THEY wanted it to is absurd. I would suggest when a customer has spent three hours on a highway, comments such as Yvette's "what are WE going to do about this survey", should be left for another time! She did in fact work very hard to get the car to me at a reasonable offer, and followed through on everything she needed to do to get me set and into the car. I enjoyed working with her very much, but was sorry it ended negatively. She does in fact know her business and I must give her credit where it's due! Overall, the dealership made every effort to fix the problem, but exchanging phone calls 6 out of 7 days of ownership has turned me completely off from this dealership. I could continue about the new tire placed on the car, but since it was "caught" and corrected, I'm now looking to enjoy what is an incredibly beautiful car. The Honda CR-V Sport Touring is in fact gorgeous!!! I highly recommend the vehicle. More

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It was a great experience and Matt worked hard to help us get the numbers to work for us in a vehicle we love! get the numbers to work for us in a vehicle we love! More

by KAYKAY311 Verified Customer Verified Customer

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Very good service all the way around, from start to finish. This is the kind of service that makes you come back. finish. This is the kind of service that makes you come back. More

by LARRYFONVILLE Verified Customer Verified Customer

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Danny was professional and friendly. He was very accommodating and answered our questions satisfactorily. The process was less stressful with Danny. He was very accommodating and answered our questions satisfactorily. The process was less stressful with Danny. More

by EMSANTIAGO16 Verified Customer Verified Customer

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Great people to work with everyone is helpful overall great experience I’ll recommend my friends and family to Honda Universe great experience I’ll recommend my friends and family to Honda Universe More

by DANNYPATEL15 Verified Customer Verified Customer

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Sue Simone was our saleswoman. She was great. She got us a great car at a good price. She considered our needs while guiding us through the process. She wasn't overbearing but she She was great. She got us a great car at a good price. She considered our needs while guiding us through the process. She wasn't overbearing but she provided an appropriate push when it was needed. The popcorn and coffee are nice touches and the lounge was a nice space. More

by RMCMICHAEL2013 Verified Customer Verified Customer

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