Brian Coughlin | Page 12

I had my first Acura, a 1999 TL, which I had serviced at Schaller until I traded it in. The entire service team was phenomenal, especially Brian and Dave. They knew me and my car, and when I would think i Schaller until I traded it in. The entire service team was phenomenal, especially Brian and Dave. They knew me and my car, and when I would think it needed a certain repair, they would be honest enough to let me know it didn't need it or the repair was to a lesser degree than I anticipated. They provided me with a loaner car or shuttle service when needed, always free of charge (and they don't make you fill the gas tank for the fuel used!) It was because of my great experience with the vehicle and Schaller's service department, that I returned to Schaller when I was ready to make another Acura purchase. I bought a CPO MDX from Teri Lupacchino, who was very knowledgable about the brand. She never needed to refer to a manual and was able to answer all my questions. I had contemplated getting another Acura for several years before actually making my purchase, and she remembered me as if I had just introduced myself. It is refreshing to deal with a luxury car dealership that doesn't have an "attitude", is completely professional and makes you feel welcome. More

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This was my second automobile purchase from Schaller. First, they are small, but get great prices and are as competitive with any of the larger dealerships in CT or MA. Second, they give great service. First, they are small, but get great prices and are as competitive with any of the larger dealerships in CT or MA. Second, they give great service. If inquiring through internet, Teri Lupachino will likely be your contact. She's been my contact for both purchases and she's outstanding. Responsiveness is incredible - gets back to you quickly, even if in off-hours. The business folks are also very nice - very knowledgable. Again, same folks I dealt with over 3 years ago (Brian and Brian, though forget their last names). Finally, the service department has the nicest people working in it of any dealership I have encountered. While I have only had maintenance done at Schaller, there have been some questions and issues that I wasn't sure about - they never tried to take advantage or create a cost for me. More

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I had an issue with my local dealer (Morande Acura), and personal friends that work for a Honda dealership highly recommended Schaller's service (plus their prices were about 20% lower for the original prob personal friends that work for a Honda dealership highly recommended Schaller's service (plus their prices were about 20% lower for the original problem of the timing chain needing to be replaced). They were kind and accommodating for the situation while attempting to resolve the issue with the other dealer and Acura Corporate. They diagnosed a new engine was now required, and although I would have loved a little more details on why or what exactly was wrong with it, it may have not been worth the time to fully diagnose, especially since the time of rebuilding would have cost more then just getting a replacement. I felt they were looking out for my best interest in the situation, where as with Morande I felt like they dismissed the problem to begin with and cost me several $1,000's more than the service needed to be. More

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