Check out Brian Cole's reviews on DealerRater

July 31, 2021

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Brian Cole does a great job in the sales department and the service department was fast and good on oil change and mileage service on my new GMC AT-4, which is the best pickup I’ve ever owned and I’ve had the service department was fast and good on oil change and mileage service on my new GMC AT-4, which is the best pickup I’ve ever owned and I’ve had a bunch… More

by skiptrammell

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 01, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 28, 2021

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I love the Honda service department. Always easy to deal with, efficient, and does great work. I service my Acura TLX and will continue to do so! Definitely recommend. with, efficient, and does great work. I service my Acura TLX and will continue to do so! Definitely recommend. More

by TLX

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Philip Jansen, Tyson Hall, Kienan Beasley, Ricardo Alegria, Albert Botello, David Hendrix, Mike Brown, Jack Gilvin, Ramon Constancio

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Jul 29, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 20, 2021

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BRIAN COLE is an excellent salesman and service provider! No high pressure just honest hard-workin! Finding me the truck I wanted and making me happy was all he cared about. No high pressure just honest hard-workin! Finding me the truck I wanted and making me happy was all he cared about. More

by dbrown

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Jul 22, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

July 15, 2021

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Brian was very friendly and made the process speedy. Chris in the finance department was very personable and made conversation. Glad I made the choice to choose Frank Brown. Chris in the finance department was very personable and made conversation. Glad I made the choice to choose Frank Brown. More

by Shelby

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris

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Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 26, 2021

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Awesome service and friendly customer representative. The price of the service is also reasonable. The time taken for the service’s are normal. Customer representative is vey helpful. price of the service is also reasonable. The time taken for the service’s are normal. Customer representative is vey helpful. More

by gopali.saroj

Verified Customer

Customer Service

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Recommend Dealer

Yes

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May 27, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 21, 2021

Dealership Rating

Excellent buying experience. Brian & Jack treated me like family. I told them want I was looking for. They showed me what they had and allowed me time to decide what I wanted. They were never pushy. like family. I told them want I was looking for. They showed me what they had and allowed me time to decide what I wanted. They were never pushy. I was guided through the buying experience not pushed and never pressured. From the time I walked in the front door until the deal was done I and I was leaving everyone made me feel welcome and part of the Frank Brown Family. More

by rtmills

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jack Gilvin

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May 24, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 12, 2021

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Good helpful salesman and straight honest answers. We were able to make a deal and everyone seemed happy with it. They did a good job. were able to make a deal and everyone seemed happy with it. They did a good job. More

by jeff

Verified Customer

Friendliness

Price

Recommend Dealer

Yes

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May 18, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 06, 2021

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The only dealership we use in town, the best service dept in Lubbock, every time we are always greeted with a hello and a smile in Lubbock, every time we are always greeted with a hello and a smile More

by RonnieBotello

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Philip Jansen, Tyson Hall, Kienan Beasley, Ricardo Alegria, Albert Botello, Mike Brown, Ramon Constancio , Andrew Gutierrez, Joseph Stalcup

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May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 05, 2021

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The dealership was very accommodating and responsive to all my questions. They made the purchase quick and easy. They had our paperwork ready to go as soon as we got there. all my questions. They made the purchase quick and easy. They had our paperwork ready to go as soon as we got there. More

by viccarri22

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 04, 2021

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Employee Rating

All nice and very courteous. Keep up the good work. nice lounge too . The cashier guy was very nice and friendly too. Will definitely recommend to friends and family. lounge too . The cashier guy was very nice and friendly too. Will definitely recommend to friends and family. More

by Cherie

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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May 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda