16 Reviews
Write a Review16 Reviews of Brett Cassell
May 02, 2023
Jarad was great in getting us thr car we wanted, and brett got set up with financing quickly and with a decent rate. brett got set up with financing quickly and with a decent rate. More
Other Employees Tagged: Jared Romo
April 30, 2023
Had a great experience with this dealership. They took into account my needs, worked with me to get a deal I was comfortable with, and followed up a few days later to check I was happy with my p They took into account my needs, worked with me to get a deal I was comfortable with, and followed up a few days later to check I was happy with my purchase. Excellent service. More
Other Employees Tagged: Patryk Laba, David Webb
April 30, 2023
TERRIBLE SALES MAN, TERRIBLE TRANSPARENCY, TERRIBLE COMMUNICATION I came to Napleton Chevrolet hoping for transparency and assistance while trading in my vehicle for a new SUV in this time of limited COMMUNICATION I came to Napleton Chevrolet hoping for transparency and assistance while trading in my vehicle for a new SUV in this time of limited inventory and high interest rates and I was met with the exact opposite. I am visually impaired and my husband is on oxygen while recovering from lung cancer; With that being said, you would assume we would have great assistance in this process of reading paperwork and fully agreeing to all costs and APY rates... Instead we were charged for services that we explicitly declined, and on top of that we were given an exceptionally high interest rate, even though my husband and I both have nearly a perfect credit score. This issue has been brought to the staffs attention, and we were told this would be "Their top priority" and the issues would all get resolved. I was finally relieved, or so I thought; After waiting 5 days for the phone call and proof of fixes, I finally called the dealership again for a status update and I was met with the response "Who is this again?". This has left a knot in my stomach for more than 2 weeks now. I will continue to discourage people from doing business with the Napleton dealerships and posting negative reviews until this is resolved. THIS IS NOT HOW ANYONE SHOULD RUN A BUSINESS! More
Other Employees Tagged: Rick DeLaTorre
April 28, 2023
Rocky was great to work with. Helped in every way he could . He took his time with us Helped in every way he could . He took his time with us More
Other Employees Tagged: Rocky Sanchez, Chris Behlke
April 23, 2023
Received Great Service from Rocky. He was excellent in his knowledge of the car we were buying and explained everything. He was excellent in his knowledge of the car we were buying and explained everything. More
Other Employees Tagged: Rocky Sanchez
April 23, 2023
Amazing service! Very respectful and helpful. Customer service was phenomenal . They made you feel welcome as soon as you walk in the door! I recommend Shawn! Very respectful and helpful. Customer service was phenomenal . They made you feel welcome as soon as you walk in the door! I recommend Shawn! More
Other Employees Tagged: David Webb, Shawn
April 18, 2023
Great group of people at Napleton Chevy! Rocky, Rick and Brett all worked together to make things perfect for me! Thanks guys! Rocky, Rick and Brett all worked together to make things perfect for me! Thanks guys! More
Other Employees Tagged: Rocky Sanchez , Rick DeLaTorre
April 12, 2023
I just bought a brand new Corvette from Joe and Rick and Napleton Chevy Saint Charles. What an honor to deal with great people great customer service I highly recommend them if you’re going to buy a car, th Napleton Chevy Saint Charles. What an honor to deal with great people great customer service I highly recommend them if you’re going to buy a car, they will take care of you. Thank you guys again see you soon. More
Other Employees Tagged: Rick DeLaTorre, Joe