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Brent Cooper
Brent Cooper at Niello Volkswagen
Refer Me

Brent Cooper | Page 2

SERVICE CONSULTANT

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

Contact Me
4.9
62 Reviews

Dealership Experience

4 yrs, 9 mos

Industry Experience

9 yrs, 8 mos

Specialties & Trainings

MASTER CERTIFIED VOLKSWAGEN CONSULTANT

4.9

62 Reviews

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62 Reviews of Brent Cooper

April 20, 2024

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Employee Rating

Super nice service, provided by a super nice person. Great personality. Full of warmth and hospitality. More

by RAJPATIL_US
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Recommend Dealer
Yes
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Apr 22, 2024

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 17, 2024

Dealership Rating
Employee Rating

Just had my 2016 Touareg TDI Lux in for a 60K mile service, smog check and new front wiper blades. Brent Cooper was my advisor and he was friendly and knowledgeable. Just like all the other times I' More

by wke1961
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Recommend Dealer
Yes
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Apr 17, 2024

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Brent had the opportunity to work with you and thrilled that you found your experience with us here at Niello Volkswagen to be positive. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 12, 2024

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Employee Rating

Everyone there was very professional, courteous, and helpful. Service was completed in a very timely fashion and I was kept well informed of the car’s status. I’ve always been well pleased with Niello’s More

by RROLPH
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Yes
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Apr 13, 2024

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 10, 2024

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Employee Rating

Excellent service thank you. You are excellent. Thank you for the new sway bar and cabin filter. More

by raymondhuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Taylor Gaynor, Claire Thomas, Steve Timmel , Jason Wanner and 5 stars too.

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Apr 11, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Raymond, and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 04, 2024

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Employee Rating

Best all around customer service and was done in a timely manner great staff and very knowledgeable thanks More

by LetsPrayAllDay521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Taylor Gaynor, Claire Thomas, Steve Timmel

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Apr 05, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 04, 2024

Dealership Rating
Employee Rating

Staff is always very courteous and knowledgeable and able to give clear explanations of what the service entails More

by jhoneal
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Bybee, Travis Cole

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Apr 04, 2024

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 29, 2024

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Employee Rating

Reliable, friendly service! I worked with Brent before and he provided consistent and effective service! More

by LISARAYCULVER
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Recommend Dealer
Yes
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Mar 30, 2024

Niello Volkswagen responded

Thank you, Lisa! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 28, 2024

Dealership Rating
Employee Rating

Excellent service thank you. You are excellent and fast with your service. Thank you again. More

by raymondhuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Taylor Gaynor, Claire Thomas, Steve Timmel , Jason Wanner and 5 stars too.

Helpful
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Mar 28, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 19, 2024

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Employee Rating

AMAZING SERVICE, MATTHEW WIRTH WAS AMAZING, EVERYTHING WAS PRESENTED NICELY, 10/10 WILL COME AGAIN More

by OLA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Taylor Gaynor, Claire Thomas, Steve Timmel

Helpful
Report | Print
Mar 19, 2024

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 12, 2024

Dealership Rating
Employee Rating

Very professional, kept us updated on progress. Very pleasant to work with. Very happy with our experience. Bob and Linda More

by LINDA.STCYR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 12, 2024

Niello Volkswagen responded

Thank you for your very kind review, Linda. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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