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Braxton Stoneking
Refer Me
Braxton Stoneking | Page 95
Service Consultant
Landers Chrysler Dodge Jeep Ram of Norman
481 North Interstate Drive
Norman, OK 73069
966 Reviews
Working in the auto industry for 5 years has given me the opportunity to meet new people and build lasting relationships. I love helping our customers and putting a smile on their faces. Guests can depend on me to be upfront, informative, and reliable. Over the years, I have earned many certifications, such as Chrysler, Dodge, Jeep, Fiat, RAM, and Alfa certifications. My colleagues would say I’m always a light in the room, and that I can turn any situation around for the better. Some of my special skills include singing and the ability to clap with one hand. My hobbies pertain to anything involving vehicles, and going to the driving range.
Read moreDealership Experience
6 yrs, 10 mos
Industry Experience
10 yrs, 9 mos
Specialties & Trainings
TECHNOLOGY EXPERT
JEEP EXPERT
UCONNECT EXPERT
WAGONEER AMBASSADOR
MOPAR EXPERT
CUSTOMER SERVICE EXPERIENCE COORDINATOR
966 Reviews
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966 Reviews of Braxton Stoneking
August 11, 2018
Flat out lied I have an A/C problem. Within two weeks of having my oil changed and maintenance done I developed an a/c issue. I took it in, and long story short, an I have an A/C problem. Within two weeks of having my oil changed and maintenance done I developed an a/c issue. I took it in, and long story short, and $250+ later, they told me my car was perfect. They did not find anything work and there was absolutely no leaks found. They said my freon evaporated. My extended warranty didn't cover the recharge. I spoke with another mechanic (one class away from master mechanic status), a mechanical engineer, and a person with 30+ years as an a/c repairman. They all said that was impossible as the freon is sealed. The only way for it to get out is through a leak or if someone let it out. And since LANDERS said there was absolutely no leaks, that leaves me to believe someone sabotaged my car. And oh BTW it began maki g the same noise the very next day after picking it up. The dealership had my car for two full days, drive it 7 miles and claimed there was nothing wrong with it. The original cost was quoted at $312.74 but when I told them their explanation didn't make sense, they immediately reduced the bill by $50. I just wanted my car back at this point, paid and left. Oh, and I really don't appreciated being spoken to condescendingly for asking for answers to my questions. More
by sheila.sieber
Verified CustomerOther Employees Tagged: Justin Frank, Teresa Yargee
Helpful 
August 09, 2018
Oil change and recalls Completely satisatisfied with my experience! Thank you to all in the service department! They got me in and out quick. Would definitely recommend to f Completely satisatisfied with my experience! Thank you to all in the service department! They got me in and out quick. Would definitely recommend to friends! More
by W.YARGEE
Other Employees Tagged: Garrett Chesnut
August 08, 2018
Oil Change Wonderful service, would definitely recommend to a friend/family member. Will always come here to service my vehicle! Landers service has always been Wonderful service, would definitely recommend to a friend/family member. Will always come here to service my vehicle! Landers service has always been wonderful! Thanks so much. More
by jamiebrandt0420
August 04, 2018
Oil change Great service and pricing as well as clean and friendly environment. Kid friendly area so waiting was a breeze. Go us in and out fast. Great service and pricing as well as clean and friendly environment. Kid friendly area so waiting was a breeze. Go us in and out fast. More
by ACdela
Other Employees Tagged: Andre Starks
August 04, 2018
Fixed my recall Landers dealer ship did the work they said they were gonna do in a timely manner. I appreciate that they kept me informed on how long my wait would be Landers dealer ship did the work they said they were gonna do in a timely manner. I appreciate that they kept me informed on how long my wait would be. I really appreciate being in the know More
by hansen_gina
Other Employees Tagged: Anthony Busick
August 02, 2018
Service department It took 5 different people to get me an appointment for my truck detail and once I got the final call back from Brandon or Braxton (something like tha It took 5 different people to get me an appointment for my truck detail and once I got the final call back from Brandon or Braxton (something like that) I didn’t even get an apology for the run around. He was even rude to me. I was just trying to use a coupon out of the coupon book given to me when I purchased my truck a year ago. More
by CATHY_CONDIT
Other Employees Tagged: I did not get all the names, 4 guys and one female
August 01, 2018
Financing options I was not happy with the financing they first had applied for but they cooperated when I suggested going through my bank for a lower interest rate. Th I was not happy with the financing they first had applied for but they cooperated when I suggested going through my bank for a lower interest rate. The truck is what we wanted and the 5th wheel hitch was installed as requested. More
by SEANCMORRIS1994
Other Employees Tagged: Names unknown
July 31, 2018
Service center I didn't say I would recommend you because I was told ur service man would look at my truck in 2 hrs. So I left it then it was tomorrow then the next I didn't say I would recommend you because I was told ur service man would look at my truck in 2 hrs. So I left it then it was tomorrow then the next day. That was bull crap. U should stick to your word because when u don't u lost trust and loyalty. Which is what you lost from me. More
by nannadeb3901
July 29, 2018
Bad customer service. Will use fowler next time. Needed alternator replaced and a couple of recalls done. They had my vehicle for 10 days! I was told i was scheduled for an 1130 appointment on a Mond Needed alternator replaced and a couple of recalls done. They had my vehicle for 10 days! I was told i was scheduled for an 1130 appointment on a Monday. My vehicle was there by 930. Braxton called me at 4:52 and asked what was wrong with my car. i relayed again that i needed a new alternator and had two recall that needed adressed. I alos had a couple of other things i wanted fixed if my extended warranty would cover them, if not then just the alternator and recalls. He said it would be $126 for them to look at each thing. I said i am not paying $500 for you to just look at a few things. he called me the next day and told me i needed an alternator. hmmm yep already told you that. We both agreed that the warranty would probably not cover some plastic parts that were broke on my seats and i told him to not mess with that. On the 8 th or 9th day he called and said we have your warranty and it does not cover the seats but does cover the alternator. He tells me the seat bevels are broke and it will be $126 for them looking at it. I said no, i did not authorize you to look at the seats and I already know they are broke. He said then don’t bother picking up your car and hung up on me. My husband went to the dealership amd confronted him. He said I told your wife I waived that fee. That conversation never happened!! Very sleasy sales tactics. I do have my car back am hoping he has not donesething to my vehicle More
by mw
July 28, 2018
So far so good Oil change and tire balance. My tires had to be road forced balanced. It seemed with my previous vehicles, I had always had issues with them getting m Oil change and tire balance. My tires had to be road forced balanced. It seemed with my previous vehicles, I had always had issues with them getting my tires balanced. Lander's has got it right the first time twice now! Great job! Rides smooth again. Another successful maintenance. More
by ggilkey
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