Braulio Cabrera | Page 6

I brought my car in January 11th because my maintenance light came on for the usual maintenance. My service advisor was Faraaz Kassim. According to the paperwork, all that was required was an oil change. M light came on for the usual maintenance. My service advisor was Faraaz Kassim. According to the paperwork, all that was required was an oil change. My tires were rotated at that time as well. After I received my car back, I noticed it was riding slightly differently than what I 'm used to and I also noticed that my Auto-Idle stop function was not working. I made an appointment and I brought my car back to the dealership on January 19th for a 9:40 appointment, that I arrived on time for. My service advisor was Michael Garcia, or at least that is what it said on my paperwork and the survey. The person who actually helped me was Braulio Cabrera, after confirming faces and names on the website. He informed me that it would be $189 for a full diagnostic and that it was going to take an hour to an hour and a half. It took 3 hours. At 12:48 I was called by Braulio by the name Reginald. I did not think anything of it because I was confident that he had the correct information. I was charged under the wrong person and was given another customers keys. Braulio apologized for the mistake. I stated its fine and just come find me or call me when its fixed. 45 minutes later I was standing in the front and noticed Braulio pulling paperwork from the printer that ended up being the diagnostic information for my car. It was 1:29pm at this time, as stated on the diagnostic paperwork. I was then informed that I required 2 new front tires and the air exchange motor in my car required replacement. (Forgive me if I named it wrong as I am not a mechanic). I informed him that I would only like the air exchange motor replaced since that was, what I thought at the time, was wrong. I declined the tires. Braulio said ok and my car was worked on. Almost an hour and a half went by and I went up to the front to check the status of my car. I noticed that it was sitting in the front. I asked Braulio the status is of my car and he stated that he was finishing everything up now. Upon checking out Braulio stated "I'm sorry, I have 40 cars today Its busy." I said its all good these things happen. I paid $285 for the new air exchange motor in my car at 2:48pm and at that time left with my car. Over the weekend I noticed my auto-idle stop was still not working. I waited 5 hours, was charged under the wrong person, charged $285, and my car was still not fixed. I brought back the car on Monday, January 22nd to speak the service manager Adrian Hernandez to voice my following complaint: This is absolutely ridiculous. I am a doctor at Baptist Health and I have a very busy schedule. I don't have time to deal with having to bring my car back to the dealership to wait 5 hours and pay almost $300 for my car to not be fixed. Furthermore, if my tires needed to be replaced, why wasn't this reported to me at my last visit on January 11th by Faraaz? What could have possibly happened within a week that I all of a sudden needed new tires. According to the report given to me by Faraaz, my tires were fine. I understand that the air exchange motor is something that could have been missed after my last appointment, but to charge me $285 to not fix it is unacceptable. I also noticed a scratch on my front right bumper after my appointment on January 11th. So, I enquired to view the photos that were taken at drop off on January 11th and 19th. Adrian came out with me and took a photo of the scratch to show it to the staff. The photos taken at drop off were inconclusive in proving that the dealership scratched my car. So I left it alone. Adrian offered to look at my car. I declined and requested a full refund for the inconvenience. Adrian was extremely apologetic and granted me the refund. I was not going to submit a formal complaint because I understand poor surveys can be damaging to the dealership and at the end of the day I received a full refund. But due to todays events on January 25th, Ive reached my breaking point. More

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I brought my car in January 11th because my maintenance light came on for the usual maintenance. My service advisor was Faraaz Kassim. According to the paperwork, all that was required was an oil change. M light came on for the usual maintenance. My service advisor was Faraaz Kassim. According to the paperwork, all that was required was an oil change. My tires were rotated at that time as well. After I received my car back, I noticed it was riding slightly differently than what I 'm used to and I also noticed that my Auto-Idle stop function was not working. I made an appointment and I brought my car back to the dealership on January 19th for a 9:40 appointment, that I arrived on time for. My service advisor was Michael Garcia, or at least that is what it said on my paperwork and the survey. The person who actually helped me was Braulio Cabrera, after confirming faces and names on the website. He informed me that it would be $189 for a full diagnostic and that it was going to take an hour to an hour and a half. It took 3 hours. At 12:48 I was called by Braulio by the name Reginald. I did not think anything of it because I was confident that he had the correct information. I was charged under the wrong person and was given another customers keys. Braulio apologized for the mistake. I stated its fine and just come find me or call me when its fixed. 45 minutes later I was standing in the front and noticed Braulio pulling paperwork from the printer that ended up being the diagnostic information for my car. It was 1:29pm at this time, as stated on the diagnostic paperwork. I was then informed that I required 2 new front tires and the air exchange motor in my car required replacement. (Forgive me if I named it wrong as I am not a mechanic). I informed him that I would only like the air exchange motor replaced since that was, what I thought at the time, was wrong. I declined the tires. Braulio said ok and my car was worked on. Almost an hour and a half went by and I went up to the front to check the status of my car. I noticed that it was sitting in the front. I asked Braulio the status is of my car and he stated that he was finishing everything up now. Upon checking out Braulio stated "I'm sorry, I have 40 cars today Its busy." I said its all good these things happen. I paid $285 for the new air exchange motor in my car at 2:48pm and at that time left with my car. Over the weekend I noticed my auto-idle stop was still not working. I waited 5 hours, was charged under the wrong person, charged $285, and my car was still not fixed. I brought back the car on Monday, January 22nd to speak the service manager Adrian Hernandez to voice my following complaint: This is absolutely ridiculous. I am a doctor at Baptist Health and I have a very busy schedule. I don't have time to deal with having to bring my car back to the dealership to wait 5 hours and pay almost $300 for my car to not be fixed. Furthermore, if my tires needed to be replaced, why wasn't this reported to me at my last visit on January 11th by Faraaz? What could have possibly happened within a week that I all of a sudden needed new tires. According to the report given to me by Faraaz, my tires were fine. I understand that the air exchange motor is something that could have been missed after my last appointment, but to charge me $285 to not fix it is unacceptable. I also noticed a scratch on my front right bumper after my appointment on January 11th. So, I enquired to view the photos that were taken at drop off on January 11th and 19th. Adrian came out with me and took a photo of the scratch to show it to the staff. The photos taken at drop off were inconclusive in proving that the dealership scratched my car. So I left it alone. Adrian offered to look at my car. I declined and requested a full refund for the inconvenience. Adrian was extremely apologetic and granted me the refund. I was not going to submit a formal complaint because I understand poor surveys can be damaging to the dealership and at the end of the day I received a full refund. But due to todays events on January 25th, I've reached my breaking point. More

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My car would not start and it turns out that I needed a new battery after calling AAA. This was another 3 hours of my time wasted on car maintenance and worse, I could not see my patients. I looked over my new battery after calling AAA. This was another 3 hours of my time wasted on car maintenance and worse, I could not see my patients. I looked over my paper work from my appointment from January 11th with Faraaz. The checkmark next to the battery inspection was absent meaning that there was no documentation that my battery was even checked. This is a complete failure from Largo Honda. This was a simple inspection that would have taken a few extra minutes to do. Having "40" other cars that day or being busy is not an excuse to skip over a inspection that I PAID FOR. This could have and should have been easily caught and today's events could have been avoided. This is absolutely unacceptable and inexcusable behavior from your staff members. I, as well as many others, pay you for your services. All I request and expect as a loyal customer of Honda for over 7 years, is to treated fairly and provided honest and accurate information about my car. This was not reflected in the slightest at Largo Honda and I will not be returning. More

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Professional and willing to assist . Work done perfectly Will go back to Largo Honday in future maintenance. Work done perfectly Will go back to Largo Honday in future maintenance. More

by arsenio.gonzalez Verified Customer Verified Customer

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the service was completely ridiculous, I went in at 8am, didn’t leave until almost 4:30pm. I was told over and over that the “system was down” but I noticed plenty cars and customers were leaving before me. didn’t leave until almost 4:30pm. I was told over and over that the “system was down” but I noticed plenty cars and customers were leaving before me. My car sat with the hood up for hours, no customer service to check or update me on anything that was happening. I had to repeatedly ask over and over. & it was always “give us 45 more minutes.” & those 45 minutes turned into 3/4 hours. Very unacceptable service. I wouldn’t recommend this location to anyone. They also tried to overcharge me, thankfully i had all documentations and receipts. Something needs to change before I ever come to this location for service. More

by JERRELLGAVINS Verified Customer Verified Customer

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I had quick service with multiple advisors checking on me and the receptionist brought out a tray of snacks and water!! Also appreciated the fancy coffee maker and the ladies day discount too and the receptionist brought out a tray of snacks and water!! Also appreciated the fancy coffee maker and the ladies day discount too More

by BKLEI021 Verified Customer Verified Customer

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Service department sucks I saw a mechanic sitting down right next to my car for hours hood open while I waited a total of 8 hours, I don’t care if the system is down that’s not good representation. Appoin right next to my car for hours hood open while I waited a total of 8 hours, I don’t care if the system is down that’s not good representation. Appointment was for 8am, it’s 3pm now an counting and my xxx hurts from sitting so long and I’ll probably be late to work. I wasn’t given updates on the delay, he told me once I asked. 1st it was the system next it was something the mechanic did wrong and another had to finish. I understand this happens sometimes but I wasn’t told anything for 6 hours. They promised a courtesy vehicle that never came in the am. After 3pm a female said that all Lithia motors across the country system’s were down, we have back up generators and back wifi at my Job. How the xxxx is that even possible? Anyway she gave me gave me a reasonable explanations, yes ma’am understood sorry for being impatience. All forgiven. A little communication, I’ve only been here twice, those 2 times an accumulated 16 hours. More

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