Brandon Sandoval | Page 2

Stay far away! They will smile in your face and stab you in the back. Car shopping is inherently stressful, but everyone here was reasonably nice at first. I did the typical dance with the salesman where in the back. Car shopping is inherently stressful, but everyone here was reasonably nice at first. I did the typical dance with the salesman where they pretend like you have to add every single extra warranty. I declined them all and we eventually agreed on the price. I finally get back to the financial manager (Jimmy Kirby) and he goes through everything very quickly. There was one warranty on the leather that he insisted was "included" in the price I'd already agreed on with the salesman, despite me questioning it. I should have looked more closely, but after 6 hours at the dealer I was exhausted (which is of course one of their tactics). When I got home, I saw that the "included" leather warranty actually tacked an additional $950 onto my loan. I immediately emailed the financial manager to point out the error and he again insisted that it was included. I pointed out the difference in price from what I had agreed to with the salesman and at that point he admitted it was a "misunderstanding" and had me sign a cancellation form and said that the refund would be applied to my account in about 60 days. Now we are almost 4 months out and no refund has been applied and no one will answer my calls or emails. I have tried to get in contact with the financial manager, the general manager and the general customer service email to get a status update with zero response. Would not recommend this dealer to anyone. UPDATE: A couple weeks after posting this review on Google, I received a call from their Customer Relations Manager, Deedee. Guess they didn't like the bad press. She refers me to their Finance Director, Shane, who does not respond. For a month, I go round and round with Deedee as she tries to find someone who can help. At one point I was told that there was nothing to cancel (then why did I sign a cancellation form?) and eventually was routed back to Jimmy who leaves me a voicemail saying they can't honor the cancellation because I "agreed to the price." I mean, I also agreed to/signed the cancellation, but whatever. It's clear to me that the entire thing was a scam. If the price was truly set in stone, they could have said that back in January when I asked to cancel or at any point in the 5 months after that as I tried to follow up rather than being cowards and wasting my time. It's terrible customer service and just a really awful way to treat people in general. More

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