11 Reviews
Write a Review11 Reviews of Brandon Luke
October 06, 2022
On 27 JUNE 2022 I purchased a 2019 530e . When the car arrived a scratch appeare on the hood after using a cloth to inspect the vehicle (Rain on the day of delivery) upon drying the car, the When the car arrived a scratch appeare on the hood after using a cloth to inspect the vehicle (Rain on the day of delivery) upon drying the car, the mark went from black and started turning grey. Apparenty someone did the worse fix job on the scarcth and a simple wipe brought it to surface in less than 15 seconds. The rear passenger side ground effect started peeling of after 2 weeks. All original sales pictures showed such damage, nor was the issues announced. This does not include other issues at hand. Fields blew me off and North America was of no help. Stay away from these guys. They are not about doing the right thing concerning the name BMW and "Pre certified" I even asked was all componets up to date before purchase. I was told yes, just to find out the Navigation system was out dated, not to mention if you do not turn off the car a specific way, the daytime lamps stay on (forever). Avoid these people at all cost. I wish I was making this up but the nightmare is real. More
August 19, 2022
The purpose of this review is to recognize the excellent service I received recently to my 2013 BMW X3. The service department repaired and replaced an oil feed line generating smoke from the exhaust on st service I received recently to my 2013 BMW X3. The service department repaired and replaced an oil feed line generating smoke from the exhaust on start up, as replacing two defective ( rings in the Turbo Coolant Lines. Special thanks to Brandon Luke for getting to the source of the problem. I am hoping these repairs will keep my X3 running for another 5 years. More
Other Employees Tagged: Brandon Luke
January 16, 2022
The Service Department respected our time. Very professional and worked to help me save money. Brandon provided great customer support in keeping me updated about my car throughout the entire proce professional and worked to help me save money. Brandon provided great customer support in keeping me updated about my car throughout the entire process- from start to finish! More
October 16, 2021
Great customer service they have great service manager friendly people and respect there customer and helpful friendly people and respect there customer and helpful More
Other Employees Tagged: Chris Goodrich
September 20, 2021
Used them for service several times, it was fairly easy to schedule appointments, change, arrange pickup. They also make an effort to explain details of the recommendations, repairs. to schedule appointments, change, arrange pickup. They also make an effort to explain details of the recommendations, repairs. More
Other Employees Tagged: Ken
July 14, 2021
Always the best experience. The whole service department is top notch and delivers all promised. I have been using them for years and although they are not the closest I would never consider going anywhere is top notch and delivers all promised. I have been using them for years and although they are not the closest I would never consider going anywhere else More
Other Employees Tagged: Chris Goodrich
August 25, 2020
I would like to thank Brandon Luke for his excellent help and support on my complaints and worries on my 2017 X3 Sport certified pre-owned.He was my advisor and very particular of my concerned with updates o and support on my complaints and worries on my 2017 X3 Sport certified pre-owned.He was my advisor and very particular of my concerned with updates of my serviced X3. Brandon was polite,understanding and being attentive to my requests. I had a great experienced on the service department and I highly recommend this Fields of Northfield dealership to all lovers of BMW vehicles. Thank you so much Brandon for the services you provided. JCAL 20 More
Other Employees Tagged: Denice-Loaner department