Brandon Holman | Page 2

Always a pleasure to take my vehicle to Toyota in Northwest Arkansas. they do an excellent job Northwest Arkansas. they do an excellent job More

by VXAVIER777 Verified Customer Verified Customer

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All the sales professionals were great ! Marty May, sales manager Phillip, and Joe in Finance were on point ! Only place I'll do business ! manager Phillip, and Joe in Finance were on point ! Only place I'll do business ! More

by TJDORAN73 Verified Customer Verified Customer

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Craig Dye made our purchase extremely professionally pleasant and smooth. Brandon Holman our sales mgr was very good to work with even through the related maintenance towards certifying the vehicle was pleasant and smooth. Brandon Holman our sales mgr was very good to work with even through the related maintenance towards certifying the vehicle was performed yet could not be documented due to an unrelated northern states recall concerning a minor cold weather check on frame bolts? Even the finance mgr experience was pleasant - he made completing the sale and writing a $38,000 check feel like a "win - win". We could not be more pleased with our experience!!!! More

by RCBEEMER Verified Customer Verified Customer

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We purchased a 2018 Tesla Model 3.The general manager, We purchased a 2018 Tesla Model 3. The general manager, Robert, and the sales manager, Brandon, were both very helpful. However, our sales guy, Cra We purchased a 2018 Tesla Model 3. The general manager, Robert, and the sales manager, Brandon, were both very helpful. However, our sales guy, Craig, was extremely rude and unprofessional once the sale was done. First of all, the vehicle we were interested in was listed on Auto Trader for a certain price. When I submitted an inquiry on it, I was told that the price was listed wrong but we could “discuss further” once we came in. When we got there, we were told that service had not even looked at the vehicle yet so they had no idea what work needed to be done. Craig said if we did not buy the car that night, they would be listing it for $5k over the original listed price the next day. Or we could meet in the middle, & he could sell it to us for $2,500 over the original listed price. We had a paper trail of the original listed price from when I submitted the inquiry, but we were told it was a mistake, the listing has been pulled, and it will be corrected, and there’s no way they could sell it for that price. We conceded since it was a low price & agreed to $2,500 over the original list price. We then had to wait 3 days after purchase to pick up the vehicle while they cleaned & inspected it. We purchased a warranty and the tires were nearly bald so they replaced all 4 tires. They refused to replace the tires with a set that was in stock because those were “too expensive,” and instead they chose to order a set for a cheaper price, which resulted in the car sitting on the lot for 3 days after we bought it, while they waited for the tires to arrive. When we complained, we were given a free rental (this should have been offered in the first place). When we asked why the tires were taking so long, Craig told us he didn’t know but his commission was completely gone & he was accepting tips. While I understand this was meant as a joke, it was poor taste and extremely unprofessional. The dealership should have looked at the car before listing a price. He should take his grievances up with his boss or employer, not the customer. A few days later, we discovered that the charger for the newly purchased Tesla was not fully functional (remote button to open the charge port & unlock the charger did not work). We could climb into the vehicle or use the app on our phone to still be able to open the port & unlock the charger, but the charger should be 100% functional. We went to Craig for help. He argued with us that since there was a work around and the car could still be charged, we did not need a new charger, as the partially functioning charger was acceptable. When we pushed further, reminding him that we purchased a warranty, and we should not have been given a faulty charger in the first place, he again said that he did not make any money off this deal and there was nothing wrong with the charger. He even went so far as to say that the charger is not supposed to have a remote button, that we didn’t know what we were talking about. I sent him a link directly from the Tesla website, where it instructs you to use the remote button on the charger to open the port. He still insisted there was nothing wrong with the charger. I had to go to the sales manager, Brandon, to get help with the charger. He was very helpful and replaced the charger. We’ve always received great service in the past from Landers Toyota in NWA. I hope no one else has to work with Craig though because he is rude, unprofessional, condescending, and does not care about helping his customers. More

by KIMHENDERSON972 Verified Customer Verified Customer

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Everyone was available, courteous, respectful, prompt, and helpful. It was a positive experience in every sense of the word. and helpful. It was a positive experience in every sense of the word. More

by BNCKR Verified Customer Verified Customer

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Service people on this visit very positive and “on time.” However, sales mgr team several months back was VERY COLD and insensitive to what they said they would do. However, sales mgr team several months back was VERY COLD and insensitive to what they said they would do. More

by RAZRJIW Verified Customer Verified Customer

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Friendly, always willing to help. Very clean. They always make schedule it convenient! Wait time , keep informed on time. Just really like doing business with them! always make schedule it convenient! Wait time , keep informed on time. Just really like doing business with them! More

by PAMZUBER Verified Customer Verified Customer

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I didn't have a good experience from the time I walked in to the 4 days later to get truck that needed tires and service? That was early evening before done! Daylight I found overstay on lower part of truck to the 4 days later to get truck that needed tires and service? That was early evening before done! Daylight I found overstay on lower part of truck I'm still working to get all off. But it will take longer time then I care to spend on the matter!! But I won't buy another vehicle from your dealership. More

by SPOOKERS56 Verified Customer Verified Customer

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I was very pleased with my experience. All of the sales people I worked with were very friendly and helpful. Pedro De La Cruz was very efficient and informative. people I worked with were very friendly and helpful. Pedro De La Cruz was very efficient and informative. More

by SMHAWKINS87 Verified Customer Verified Customer

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This dealership had exactly what I wanted, offered exceptional financing with a rebate, texted me photos of my truck and were expeditious in processing the paperwork. Excellent experience and I look f exceptional financing with a rebate, texted me photos of my truck and were expeditious in processing the paperwork. Excellent experience and I look forward to going back for car washes and maintenance. More

by erikthebrown Verified Customer Verified Customer

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