Bobby Hall | Page 4

This was our first time buying a car from a dealer. Came in to look at the used Ford Taurus X. Was in the car test driving it within 15-20 minutes. No pressure. No "greasiness". Was given a very fair p in to look at the used Ford Taurus X. Was in the car test driving it within 15-20 minutes. No pressure. No "greasiness". Was given a very fair price and the process couldn't have gone smoother. Paper work took a little longer than expected but I think they were short handed that day. Overall, a very good "first time" dealer experience. More

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We have recently bought a Ford Escape from Miller Ford dealership. We used the website to locate a vehicle that had our wish list of wants. The sales person who greeted us was Bobby Hall. He took his t dealership. We used the website to locate a vehicle that had our wish list of wants. The sales person who greeted us was Bobby Hall. He took his time to locate the Escape we had come to see. He worked every angle to get the best price through financing and rebates. Bobby also took the time to explain our new technology loaded car. He was very sincere in having any questions or concerns, he would be more than willing to assist.The finance department was very good with what we were signing and the convincing points of the extended warrenty. Technology is such a large part of the our new car that the dealership offers classes that will assist in the owners understanding of use. We feel very confident in the first purchase of a Ford product., After looking and comparing other SUV's, we feel we have chosen well. The Miller Ford service has more than confirmed our expierence. The Zachers More

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The bottom line for us was the sales staff at Miller Ford was there to help but did not use any pressure to make the sale! The salesman gave us time to discuss the vehicle and wasn't afraid to let us talk w was there to help but did not use any pressure to make the sale! The salesman gave us time to discuss the vehicle and wasn't afraid to let us talk without him around for a few minutes. He even asked the right questions and went through the trouble to locate other ideal vehicles, elsewhere just to give us options on getting the right one. This is what sold us on their dealership as they were willing to sell us what we were looking for not what was only on their lot. At no point in the process was there pressure to do anything, I've purchased vehicles before where they try to push financing from one source or another or extended warranties. None of that was done at Miller they took the time to show us the various options and inform us of what was available to us. They then let us decide what was best, we had visited a few other dealers and this one has their act together. The Vehicle was ready when they said it would be and it was perfect. I would gladly recommend them to others. More

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everyone at the miller ford dealership has been polite and professional throughout the entire process. Bobby has consistently called back to report on updates for our new Ford Explorer 2013 Limited model and professional throughout the entire process. Bobby has consistently called back to report on updates for our new Ford Explorer 2013 Limited model as well as just a general and friendly follow up to make sure that we are very pleased with our new purchase. everyone involved in the whole process, sales, financing, trade-in, etc...have all been extremely pleasant to work with. we have dealt with miller ford before and had always felt comfortable and not pressured therefore, we made the decision to return to this dealership. the process of finding our car was very quick and efficient as well.... More

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Bobby was great. He couldn't do enough for us. Everyone else we dealt with was very professional. Great Dealership to do business with. I sold for a dealership many years ago, so I feel I can say Everyone else we dealt with was very professional. Great Dealership to do business with. I sold for a dealership many years ago, so I feel I can say this Dealership with it's great staff, is an asset to the automobile industry. Thanks again Folks. Bob Hanold Sr. More

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Joe Gallagher (and a man who went by Si) was FANTASTIC and either knew the answers to my questions or got me the answer on the various truck amenities. Bobby Hall was unable to answer any of my questions and either knew the answers to my questions or got me the answer on the various truck amenities. Bobby Hall was unable to answer any of my questions about trucks in general. We did not care for him in our 2010 purchase and were hoping to get another sales representative but were advised that we had to use him because he previously sold us a car. Next time we come in to buy a car, if we are told Bobby must be our sales representative we will walk out. The customer should not be mandated to work with the same sales representative. We should be able to decide if we want to keep the same sales representative. Joe and Si are true assets to Miller Ford. This was our sixth Ford/Mercury purchase (3 cars and 3 trucks) in 30 years. More

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I have purchased numerous cars from Miller and have always had a good experience. It is a drive for me to get there but worth it. Highly recommend them. always had a good experience. It is a drive for me to get there but worth it. Highly recommend them. More

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My wife & I were very impressed with attention and curtesy shown by Bob and his team. It was a good experience.. We will do business again in the future. MERRY CHRISTMAS. Rich Senese curtesy shown by Bob and his team. It was a good experience.. We will do business again in the future. MERRY CHRISTMAS. Rich Senese More

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In 2007, my brother was hit by a car and spent two months in a coma. At the time, he was only 15 years old. As a result, I didn't finish College on time, and because I couldn't find a job that compensated me in a coma. At the time, he was only 15 years old. As a result, I didn't finish College on time, and because I couldn't find a job that compensated me appropriately for my skillset, my credit has taken an absolute beating because I couldn't keep up with the student loans. It's embarrassing to talk about among my friends, and it's a difficult fact of my life. I never thought I'd be able to get financing for a new car, so imagine how incredibly happy I am in my brand new 2013 Ford Focus! First of all, the car is gorgeous. I love the "Race Red" color, the MyFord system (the dual screens are super cool, and the car talks to me!), the bluetooth integration with my iPhone, and the amazing gas mileage (went from 15 MPG average in my '05 Buick Terraza to roughly 30 in the new Focus). It's truly a thrilling feeling to have leased a brand new car. Miller gave me a fair value for my trade, and they truly worked hard to get me financed. A lot of people worked together to make sure I left with a car: Ryan Plotcher is the gentleman who called me on the phone after I requested a quote online. He was knowledgeable, polite, and his sense of humor made me feel a little better about potentially risking the embarrassment of going into the dealership only to be denied financing. I'm not sure anyone else could've eased that initial fear better than he did, and he's ultimately the reason I swallowed my fear and made it into the dealership. I spoke with Travis King briefly when I walked into the dealership, and he immediately assured me we'd get a deal done. More positive reinforcement, yes! If you do get a chance to meet Travis, I promise you you'll laugh. The guy is hilarious, and helped ease the initial nervousness I felt when I first got there. My girlfriend and I had a seat at one of the tables and began to settle in. As soon as Bobby Hall, the man with the awesome Jamaican accent, started talking to me, I felt really good about the situation I was in. Bobby and Ryan had lined up two cars for me to test drive: A 2011 Ford Fusion and a 2012 Ford Focus. They were both Certified Pre-Owned, which was originally what I was looking for. After the test drive, my girlfriend and I both agreed we liked the Fusion the best, and filled out the application for financing. I started to get a little nervous again during this time, but Bobby Hall offered us some coffee and sat with us the entire time. Bobby, my girlfriend, and I started joking around and telling stories, I explained my situation to Bobby and surprise! They've seen plenty of folks in my position. Joe Gallagher, the man who had been working to get us financing while we hung out with Bobby, sat down with us after a few minutes to explain the situation: Since it was later at night, Joe couldn't get a human being on the phone, and was only able to get one bank to approve me at a rather outrageous rate of 22%. Bobby and Joe agreed that this was unacceptable and that given my situation, I shouldn't be penalized for financial issues that were beyond my control. Joe assured me that if I gave him one day so that he could actually speak to a real person on the phone, he'd get me done. Despite initially being disheartened given that I have no co-signer (and wouldn't ask someone to do that for me even if I did), Joe has this way about him that is completely reassuring, so yet again, I felt better about my situation. I went to bed that night believing that I was going to be able to get out of my gas-guzzling van, and into something better. I could barely sleep imagining my self in a new car that night! (Thank you for that early Christmas feeling Joe!) The next day I had a phone call from Ryan Plotcher informing me that Joe had gotten me approved for tier 1 financing (the best that Ford Motor Credit offers), an incredible rate (1.5%), and even got me $2,000 cash back on my trade! This was the absolute best case scenario, as I truly needed the extra money back. The best part? They got me financed for a brand new car as opposed to the two used ones I'd test driven! About a half hour after sitting down with Rose, the woman who finalized the sale with us, I was the owner of a 2013 Ford Focus SE. She was amazing just like the others! My girlfriend had been looking for her own reassurance that this lease was the right move for me coming in. Well, Rose was the sign she was looking for: As soon as we sat down, we immediately struck up a friendship with her because the wallpaper on her computer desktop is a photo of an alpaca. My girlfriend immediately noticed it and asked her why she had it there, because she loves alpacas! Rose is about to own her own alpaca farm! As you can imagine, those two got along really great during the signing process, and we had a really amazing time. I've never felt more at home in a sales situation than I did with Rose. If you're starting to notice a pattern, good, because that's the point: Every single time there was any doubt or nervousness in my girlfriend's mind or mine, one of the members of the team at Miller Ford made us feel better. They continuously reassured us, and they followed through on every word they said! They're all just regular folks like you and I, and aside from the obvious financial motivations, I truly believe that they just want to help the folks that walk through their doors leave in a different, better car than the one they drove up in. I'll never do business with anyone else ever again, because you can't improve upon perfection. Bottom line: I love my car, I love Miller Ford, and if you've gotten this far in the review, please take my word for it when I say I know these people will not let you down. My two-year lease is incredible for several reasons, not the least of which is that I'm in a really amazing new car, but more importantly: Ford Motor Credit is really giving me a shot to prove myself and improve my credit. At the end of the lease, I'll have an opportunity to buy my car at a really great price, and with all of the Ford Loyalty program incentives, I'll be in position to do so for the first time in my life! Also, this opportunity will REALLY help me build my credit overall. My girlfriend and I are looking to buy our own house in the next few years, and with poor credit, I've been scared that I'll be more of a burden than anything. I just don't feel that way anymore now. Miller Ford empowered me in more ways than one, so if you're looking for a comfortable, incredible experience buying a car, do yourself a favor: BUY. MILLER. FORD. I did, and it was one of the best decisions of my young life. My best to you and yours, --Mike Mitchell More

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I had a house fire and a lousy insurance company. Two years later the insurance company has still not settled up with me and as a result my credit is a mess. You worked magic in getting me into my 2011 t years later the insurance company has still not settled up with me and as a result my credit is a mess. You worked magic in getting me into my 2011 truck. Thanks! More

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