Bob Watterson | Page 3

Honest, efficient, and hardworking service My family and I have bought and leased cars from Summit Toyota for years. Their sales associates and general staff are fantastic: knowledgeable, perso My family and I have bought and leased cars from Summit Toyota for years. Their sales associates and general staff are fantastic: knowledgeable, personable, honest, and efficient. We've worked with specifically, Bob Watterson, who has been a tremendous help in findings us cars that are fit for each of our individual lifestyles and financially affordable. I have since moved from Akron, but value the family friendly environment even more so now reflecting back on our previous interactions and transactions with this wonderful team! Bob has even helped me to find a car and make sure I get the best deal in the new state I am living in - now that is as genuine and hardworking as it gets! Keep up the excellent work! More

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Easy service with everything out in the open. We went to several dealerships to find the car I wanted. Some of the dealerships seemed to be changing numbers around for no apparent reason and neve We went to several dealerships to find the car I wanted. Some of the dealerships seemed to be changing numbers around for no apparent reason and never gave exact answers. Ganley Toyota kept saying that the interest rate was 'around' 4.5%, but when we ran the numbers, it came to 6.5%. They kept giving short answers and never explained anything in depth. Other dealers acted the same way. Bob at Summit Toyota was very accommodating, easy to work with, and explained every detail during the entire transaction. The numbers always checked out and there was never an issue. On the day of signing the papers, he had the entire car detailed and let me inspect everything before signing, unlike Ganley who tried to get us to sign the papers before we saw a defect in the car... Everything about Summit was how a car buying experience should be. More

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Great experience This was my first purchase ever and the salesperson was very professional and made the whole process very pleasant. The finance guy and salesman staye This was my first purchase ever and the salesperson was very professional and made the whole process very pleasant. The finance guy and salesman stayed long after closing so we could finish the paperwork and I was able to drive out with my certified Avalon that night. More

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Service is consistanly superior. This dealership has excellent service in all areas. Sales and service personnel are knowledgeable and friendly. It is a pleasure doing business with S This dealership has excellent service in all areas. Sales and service personnel are knowledgeable and friendly. It is a pleasure doing business with Summit Toyota More

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They are VERY honest people Everyone I met there prove themselves to be very honest and trustworthy. Being honest and trustworthy is a way of life for them! You can actually beli Everyone I met there prove themselves to be very honest and trustworthy. Being honest and trustworthy is a way of life for them! You can actually believe what they say. More

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Solved a problem 2 other dealers wouldn't bother with I am writing to tell you of a positive experiences I had being a customer at Summit Toyota. I had emailed back and forth with Frank Lawson over the I am writing to tell you of a positive experiences I had being a customer at Summit Toyota. I had emailed back and forth with Frank Lawson over the weekend after doing my due diligence on what car to buy; and after two delays due to the weather on Sunday I finally made it to the dealership this morning, albeit 30 minutes late. I had explained to Mr. Lawson ) not only that I wanted to purchase a new Toyota, but I had a problem with providing a title immediately to my then car ( now I am a happy Toyota owner). I also told Frank that if I could not resolve that issue this morning I was going to have to drive back and forth to Chicago 832 miles roundtrip) today and tomorrow. Despite the fact that 2 other dealers in Stark County ( where I live) had told me there was nothing they could do for me, Mr. Lawson checked with his managers and told me there was a work around. Figuring I had nothing to lose, I got packed for the trip to Chicago with the intent of driving to Chicago if/when I was informed at Summit Toyota that the problem was indeed insurmountable. When I arrived Frank introduced me to Bob Watterson; and Bob showed remarkable patience (and missed lunch) as I was at Summit Toyota for the better part of 5 hours.. I also was sure that I knew that based on my online research what I wanted was a Corolla. As it turned out I was wrong, the Corolla literally was not a good fit for me. Similar to a problem I had 30 years ago when I bought a Mitsubishi Eclipse and could not sit in it for 10 minutes without having back pain, as soon as I sat in the Corolla's driver seat I had radiating back pain.. Two weeks later I had to trade it in on an Infiniti instead. That fiasco cost me about $2,000, and I did not want to relive that experience. When I explained this to Bob, rather than giving up Bob and I discussed other options including the Prius, the Rav 4 and the Camry and their cost. As we discussed the situation Bob suggested looking at the Camry L. Unfortunately the non-power driver's seat in the Camry L did not resolve the issue. We then moved on to the LE which had better lumbar adjustment options it did not reproduce my back symptoms and I decided to buy it. I then was helped by Blake Johnson who not only explained the financing but was able to actually lower the monthly payment allowing me to add two protection packages and stay within my monthly payment parameters. Blake even got me adhesive to attach my Easy Pass to the windshield of the Camry. I had not one but three good experiences at Summit Toyota Frank actually looked into my issue, and was able to come up with a workable solution. Bob took ownership of the seating problem, rather than watch me walk out the door and spent the necessary time to find me a car that would work for me. Blake rather than just proceeding with what I was prepared to accept took the extra step to lower the payment and to avail myself of two of the vehicle protection programs Summit Toyota offered that I otherwise would have gone without. I will happily recommend Summit Toyota to whoever might ask about a Toyota dealer, even if it is a longer drive than to the local dealer here in Stark County. More

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Wonderful as always The entire staff, as always, was professional, friendly and very helpful. I purchased my new, 3rd four runner in 2017 and in a couple of years will pr The entire staff, as always, was professional, friendly and very helpful. I purchased my new, 3rd four runner in 2017 and in a couple of years will probably buy my 4th. I'm a Summit Toyota customer for life!!! More

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Routine Maintenance The staff is friendly and professional. The assigned staff member explained the services and responded to my request to pay particular attention to a The staff is friendly and professional. The assigned staff member explained the services and responded to my request to pay particular attention to a wheel and its components that had hit a large pothole. Toyota continues to make its cars right, as shown by no damage from that one or from hitting other potholes. We also discussed pricing for future visits. More

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oil change and tire rotation Overall a good experience but not as nice as when Jen Sheldon was one of the service managers. You need to get her back ASAP. Overall a good experience but not as nice as when Jen Sheldon was one of the service managers. You need to get her back ASAP. More

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Scheduled service Excellent experience, 30,000 mile oil change and a tire rotation in less than 1 hour. Friendly service, but it is not as nice as when Jen Sheldon work Excellent experience, 30,000 mile oil change and a tire rotation in less than 1 hour. Friendly service, but it is not as nice as when Jen Sheldon worked there. I miss talking to her, they need to get her back. More

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