Blake Mitchell | Page 2

Very professional, Everyone was really helpful in getting what I needed Thanks for everything, I have bought several vehicles here and I'm sure I'll be back again what I needed Thanks for everything, I have bought several vehicles here and I'm sure I'll be back again More

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Phenomenal experience purchasing RAM 1500. My salesman was the best I’ve ever had. Dealer provided great service and rock bottom pricing! Dealer offered invoice pricing, plus maximum discounting right up was the best I’ve ever had. Dealer provided great service and rock bottom pricing! Dealer offered invoice pricing, plus maximum discounting right up front. Offered 0% Financing with 90 days till first payment. More

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I was very impressed with everyone who assisted me with buying my truck. Hayleigh and Mac are as good as you will find. If you want the best price and service in the country then this is your dealership. buying my truck. Hayleigh and Mac are as good as you will find. If you want the best price and service in the country then this is your dealership. Thank you to everyone for a great experience! More

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Greate customer service and price I would recommend a friend any time. Beautiful truck .Exceptiinal sections to chose from all at unbreakable price. They kept their word on the deal friend any time. Beautiful truck .Exceptiinal sections to chose from all at unbreakable price. They kept their word on the deal More

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Not standing behind their work I took my son's truck in for a spray in bedliner. The person applying the bedliner messed up part of the paint on the bed. Without calling me they dec I took my son's truck in for a spray in bedliner. The person applying the bedliner messed up part of the paint on the bed. Without calling me they decided to spray the liner 5in down the side of the bed. I asked them to remove their mistake, they did but it REALLY ruined the paint. They would not do anything to help remedy the issue. Essentially they said I'm on my own. Customer service is clearly bad. More

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Totally misrepresented 2000 Jeep Wrangler purchased here. A $9000.00 mistake that cost me $4500.00 that the dealer knew had engine problems. I will never buy from Kville Jeep again. here. A $9000.00 mistake that cost me $4500.00 that the dealer knew had engine problems. I will never buy from Kville Jeep again. More

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Total disaster of a experience Try to keep this short. Offered me 45 for trade on my 16 mega cab. When my new truck came in one month later it went to 43. I still wanted to trade Try to keep this short. Offered me 45 for trade on my 16 mega cab. When my new truck came in one month later it went to 43. I still wanted to trade due to wanting a standard shift since they quit making them. I sent several pictures and stressed to them that my truck had bumps and bruises on tailgate from work. Load the family up and drive 6 hours when my new truck came in and the dude drops my trade to 41500 cause it needs body work and new tailgate. I am fighting mad but still wanted my standard shift so I trade. I look at the website 1 month after I traded and there sits my mega cab dually with the same damage on the site for over 48000. Dude lied right to my face about fixing it. I told them it had transmission trouble and had been worked on and to pass info on to future owner. They said they didn't care. Truck is due for a exhaust service and they said let the next owner worry about it. And to top it off I live in ky and do some commercial hauling. And I have a freaking expired North Carolina temp tag and they don't know where my new freaking license plate is!!!!! So I'm Rolling around asking for a big ticket from the dot! I wouldn't go back to this xxxx hole if they paid me! One nice lady Mary has helped me but that is the one and only positive thing about this whole experience! Do your self a favor and don't make the drive. I wish I hadn't!!! More

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Finally Just wanted to say my experience with Jody at Kernersville Dodge Chrysler was phenomenal. I was referred there by my daughter and her husband and it w Just wanted to say my experience with Jody at Kernersville Dodge Chrysler was phenomenal. I was referred there by my daughter and her husband and it was a great experience. Jody was just what it should be to be a sales person. He was personable knowledgeable and there to assist. When it came down to do the deal they listened I listened and we were able to come up with the perfect solution that met my needs. They listen and if you listen you'll come out with a good deal. Finally I found the truck I wanted and the deal that made it happen. More

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Worst & most costly purchase experience of my life Fifteen thousand dollars. Remember that. In summer of last year, I went to Kernersville Dodge to look at used heavy duty trucks. Kernersville Dodge Fifteen thousand dollars. Remember that. In summer of last year, I went to Kernersville Dodge to look at used heavy duty trucks. Kernersville Dodge is known as the #1 heavy duty truck dealer in the state, so I figured they would know what they were doing. This was my first heavy duty truck, and my first diesel. I told my salesman this, and we looked at quite a few trucks that day. Finally, we settled on a Chevrolet 3500 SRW diesel. The truck ran rough (not enough to raise alarms, but enough that I commented on it) during the test drive and I was told that was normal for a diesel. Having never driven one before, I believed him. Everything cursory that I knew to look at seemed OK. The tires were in decent shape, the parts of the undercarriage and the mechanics under the hood I could see looked OK (I had no idea what to look for on diesels, so I was just looking for any obvious issues). One of my main concerns is that I'm short and overweight, so getting into the truck would be hard day after day. The sales guy assured me that I could take off the current running boards and get electric ones that would extend lower than the current ones. So, I went home that day thinking I'd gotten a good deal on a great truck. Immediately, I had a high-end alarm system, stereo system, new speakers (some of the originals were blown), and remote start installed. This was going to be my daily driver for a while, and I wanted it to be nice. I took the truck the next month to my new diesel mechanic because of a check engine light and learned that this truck wasn't such a good deal after all. It had broken motor mounts, all the shocks were broken (a lift kit had been improperly installed), there was NO spare tire, rim, or wench, my tires were leaking (two of them), and glow plugs were bad (hence the check engine light). Basically, I'd been sold a truck that was unsafe and never should have been sold in that condition. I paid the mechanic to fix it all, and hoped this would be the end of the repairs. The mechanic also told me that the running boards and the brush guard were an obvious (to an experienced eye) home/backyard job (welded improperly and almost completely to the frame) and they would be very difficult to remove, and that most likely, the truck was used on construction sites due to the wear and tear on the undercarriage. A local welding shop and two off road shops refused to remove the running boards since they were so completely attached to the frame, and it could have damaged the frame to remove them. Also, there was a very large dent in the front of the truck bed where the bed back and bed bottom met. Due to my shortness, I couldn't see it when I bought the truck. Needless to say, I was pretty upset. After thinking on it I called Kernersville Dodge to see if they would make it right - reimburse me for the issues or allow me to return the truck and purchase something else (this was 60 days after purchase). They also removed my running boards WITHOUT my permission -- and then told me they couldn't reattach them when they found out they couldn't install electric running boards on my truck model and year. Then they tried to charge me for the new running boards. We went back and forth (they tried to tell me my truck had depreciated $12,000 in the three months since I had bought it, so the trade in value was a joke). They stated their service department had gone over the truck before I purchased it. I don't believe that for a minute. I really tried to work with them. As you can tell from this review, it didn't do any good. Management was rude, callous, flat-out didn't care that they had a very disgruntled customer on their hands, and truly lived up to the "sleazy car salesman" stereotype. I was passed from person to person, having to retell my entire story each time, you could tell each person didn't really care AT ALL about my purchase satisfaction. It would take days or weeks for them to return calls. After refusing to reimburse me or fix the original issues, I just gave up. They stated they would reimburse me for the spare tire, but never sent the check and wouldn't return repeated phone calls. It was just not worth the stress. I actually ended up with a broken foot due to their direct actions with the running boards - the new running boards were sloped downwards, and I fell off and broke my foot. Between the time I purchase the truck and when I sold eight months later, I put more than $15,000 into the truck OVER the loan amount. About $2600 was for the new stereo upgrades, yes. The final straw was needing to replace a $1500 DEF sensor -- I traded in the truck that night at a different dealership. By the time I sold it, the truck had an entirely new suspension system, most of the break systems had been repaired or replaced, the head and tail lights had all been replaced at least once, a wiring short or three were fixed, it had all fluids flushed, radiator work done, and countless other issues had been fixed. So - if you're considering buying a vehicle, from Kernersville Dodge -- BUYER BEWARE. Bring a certified mechanic with you to inspect the vehicle before you buy, or better yet just go to a different dealership. If you want to lose $15,000 dollars, feel free to ignore this review. More

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Misinformed about extended warranty Purchased vehicle last year, within 2 months the front axle fell out onto road, driving it. I was told during signing my paperwork, everything was cov Purchased vehicle last year, within 2 months the front axle fell out onto road, driving it. I was told during signing my paperwork, everything was covered under this warranty. It wasn't, I had to pay for a rental, towing, and $5,500 to fix the truck, now the electrical is messed up. Won't be back.... More

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