I have enjoyed many years in the Hurst area after graduating from Richland High School in North Richland Hills many years ago. Almost 30 years with Freeman Auto Group, 20 years of that has been helping our Toyota customers with their parts and service needs. Always a pleasure to see several generations of families loyal to Freeman Toyota and our wonderful team.
Read moreDealership Experience
32 yrs, 8 mos
Languages Spoken
English
87 Reviews
Write a Review87 Reviews of Bill Wilsie
May 09, 2024
I previously had a question about the service I recently received, but Bill Wilsie, their Service Director, corrected everything and I am now pleased with his attention to detail and his remedy to my concer received, but Bill Wilsie, their Service Director, corrected everything and I am now pleased with his attention to detail and his remedy to my concerns. More
Other Employees Tagged: Tim Farrand
April 06, 2024
Service Advisor, Lonnie, did not return phone calls (direct to him) for over an hour as I was trying to check the status of my Tacoma. He didn't call back until the receptionist sent him an email to ca (direct to him) for over an hour as I was trying to check the status of my Tacoma. He didn't call back until the receptionist sent him an email to call me. Then, he said there was a problem with paperwork, though the Tacoma was in warranty. I have no idea when service on Tacoma was actually finished, but I believe it was probably finished a couple of hours before I found out that the service was complete. He then supposedly ordered a Lyft ride for me, but after waiting 15 minutes and me not receiving any text or phone call that a Lyft was coming, I called and told him to cancel it. Apparently, he never ordered the Lyft based on text I received showing the ride was ordered and then immediately cancelled. So, my wife had to take me to pick up the Tacoma during rush hour. We would have had a much better experience if I had been contacted as soon as the Tacoma was ready. I do not want Lonnie as an advisor if I ever bring a vehicle back to Freeman's. More
Other Employees Tagged: Lonnie Contreras rated 1
February 13, 2024
The service was good but with the new guy Mitch raising the prices of everything for the same services is pushing away return business the prices of everything for the same services is pushing away return business More
Other Employees Tagged: Tim Farrand
January 19, 2024
This crew is top notch, won’t find a better place to bring ya car! bring ya car! More
Other Employees Tagged: Tim Farrand, Malorie Williams, Tom Schrage, Juan Gutierrez, Desmond Adger, Kyndal Stedman, Dusty Jager, Peter Stevenson, Whitley Harrell
January 15, 2024
Took over 2-1/2 hours with appt. Technician stripped out my oil pan drain plug and service manager said it was my problem and said I would have to replace oil pan next oil change. Th Technician stripped out my oil pan drain plug and service manager said it was my problem and said I would have to replace oil pan next oil change. They also gave me an oil service sticker showing due over 20,000 miles in the past. More
December 13, 2023
The best service team, they always take care of my concerns and cars immediate needs. concerns and cars immediate needs. More
Other Employees Tagged: Tim Farrand, Malorie Williams, Mino Thanavadee, Juan Gutierrez, Desmond Adger, Kyndal Stedman, Peter Stevenson, Whitley Harrell , Joey Stephens
November 21, 2023
Bill helped me in Kendall’s absence and he did a great job helping me with my transportation and kept me informed on the progress of car/need to order a part. job helping me with my transportation and kept me informed on the progress of car/need to order a part. More
November 06, 2023
Great people service management sales clean friendly knowledgeable great selection parts in stock right price knowledgeable great selection parts in stock right price More
October 02, 2023
My experience was excellent. My Tundra has 262000 miles on it. I would not take it any where else. My Tundra has 262000 miles on it. I would not take it any where else. More
Other Employees Tagged: Steve Curry