Bill Smith | Page 7

I am very pleased with this dealership thus far into my relationship with it. While the car I purchased was in great demand and short supply and thus, there was no negotiating the price of the new car, I relationship with it. While the car I purchased was in great demand and short supply and thus, there was no negotiating the price of the new car, I found the dealership to be very forthcoming on pricing and fair on my trade-in(s). The salesman, Bill Smith, conveyed the offers to me for my used cars by telephone since I was an out of town buyer. When I arrived at the dealership, the deal we agreed upon was exactly what was quoted to me. There were no changes of any kind. The paperwork was completed in a timely manner. In fact, the salesman came in on his day off to meet us at the dealership and consummate the sale. Bill Smith was very courteous, forthcoming and knowledgeable. When I was sent to finance for the completion of the purchase, I met with Kurt and he was equally forthcoming, not pushy with respect to add-ons and very helpful in my securing the loan on the vehicle with the bank that I wanted to use. Not once did he try to push me toward another bank or compel me to buy products that I didn't want or need. In conclusion, I dealt with people who stuck to their word and delivered the product I sought. The whole transaction was smooth, comfortable and professional. I have not had the vehicle serviced at this dealership yet, so I cannot rate the service department yet. However, based on what I have seen, I expect excellent service. I also note that the dealership and the service department have both followed up with me in the weeks since my purchase to make sure I was happy. More

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