Bill Power

PROFIT over people • Recall Service: My vehicle was kept for an unreasonable four months for a recall repair. Shockingly, just a few thousand miles later, the vehicle is now out of alignment and requires ne for an unreasonable four months for a recall repair. Shockingly, just a few thousand miles later, the vehicle is now out of alignment and requires new tires. It only has 24,000 miles, and the recall (suspension-related) was completed at 21,000 miles. • Neglected Service: It appears the vehicle alignment was not performed during the recall service, leading to the current tire issue. This is not a normal maintenance item that should have been overlooked. • False Promises: I was misled regarding price matching. Your dealership advertised a willingness to match competitor prices, but this was not the case when it came to tire pricing, specifically the advertised price at Pep Boys. • Deceptive Discounts: The advertised 15% service department discount for veterans and first responders is incredibly misleading. The discount apparently does not apply to essential services like tires and alignment. This feels particularly disingenuous. Overall Experience: These repeated incidents paint a clear picture of a business that prioritizes profit over customer satisfaction. The lack of transparency and willingness to address basic concerns is unacceptable. More

Helpful 0

Report | Print

VERY PROFESSIONAL ALWAYS SMILING SUPER PATIENT AND HELP ME TO GET A GREAT DEAL I RECOMMEND COME SEE THIS PEOPLE THEY ARE THE BEST ME TO GET A GREAT DEAL I RECOMMEND COME SEE THIS PEOPLE THEY ARE THE BEST More

by rruiz10 Verified Customer Verified Customer

Helpful 0

Report | Print

Bryan Herman and all the people at Arrigo treated me with the upmost professionalism GREAT experience the upmost professionalism GREAT experience More

by nette151 Verified Customer Verified Customer

Helpful 0

Report | Print

Got the job done, good customer relation, I have no complain regarding them, I like my service adviser. complain regarding them, I like my service adviser. More

by Ellie Verified Customer Verified Customer

Helpful 0

Report | Print

I dropped in for an oil change, no appointment on a Saturday. I was told it could take 2-3 hours. It was done in a 1 hour. Saturday. I was told it could take 2-3 hours. It was done in a 1 hour. More

by jsskman Verified Customer Verified Customer

Helpful 0

Report | Print

Bill was great! He was on top of everything my Jeep needed for service. Highly recommend. He was on top of everything my Jeep needed for service. Highly recommend. More

by Jody yablon Verified Customer Verified Customer

Helpful 0

Report | Print

I had planed on stopping by to make an appointment. However, I was asked if I had a few minutes and a Tech. would check my vehicle. I was very surprised by that request. Within 10 minutes was finis However, I was asked if I had a few minutes and a Tech. would check my vehicle. I was very surprised by that request. Within 10 minutes was finished with the inspection, of the right rear axel. All was good. More

by Gary608 Verified Customer Verified Customer

Helpful 0

Report | Print

The issue with our car was resolved timely and also satisfactorily - thank you very much satisfactorily - thank you very much More

by BobbyD Verified Customer Verified Customer

Helpful 0

Report | Print

Customer service is great and service advisors keep you up to date on your vehicle up to date on your vehicle More

by michael.kimmes Verified Customer Verified Customer

Helpful 0

Report | Print

I arrived for an oil change and always have the best customer service, I highly recommend. customer service, I highly recommend. More

by Scott Verified Customer Verified Customer

Helpful 0

Report | Print