Bill M. | Page 6

This dealership has no concern for cleanliness or customer service. I have had my 2020 Rubicon for a month. It was never cleaned properly before it was given to me and every time I bring it to these customer service. I have had my 2020 Rubicon for a month. It was never cleaned properly before it was given to me and every time I bring it to these guys, it comes back with a new problem. And their loaner cars are disgusting. During covid you would think standards would go up. I had to wipe the car down and sit on a towel. It was filthy and had 75k miles on it with no maintenance. Felt safer in my new car that has steering issues, that the dealer would not address. A customer tells you their brand new car shakes and you does not hold a lane, their response, that's how jeeps drive . Glad a pretty significant safety issue is brushed off and they don't want to deal with it. Dishonest and rude. Avoid at all costs. More

by Dissatisfied Verified Customer Verified Customer

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Solved all my problems and got me back on the road. Bill answered every phone call I made and every question I had with a lot of patience and kindly. Amazing customer service. answered every phone call I made and every question I had with a lot of patience and kindly. Amazing customer service. More

by CHARLENEURENA Verified Customer Verified Customer

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Great dealership! Worked hard to get us the deal we needed!! We picked up our car the same day and could not be happier to have chosen Decozen to lease our new Jeep Wrangler needed!! We picked up our car the same day and could not be happier to have chosen Decozen to lease our new Jeep Wrangler More

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Jeep Purchase I have to say I bought this car IN SPITE of my DeCozen experience. Jennifer was my sales person and while she was friendly she was not at all equipped I have to say I bought this car IN SPITE of my DeCozen experience. Jennifer was my sales person and while she was friendly she was not at all equipped to sell me my car. I came in having found the car online...I knew exactly what I wanted. She knew nothing about the car's equipt, how things worked, didn't take a second to prepare for our arranged meeting. When she provided the paperwork she told me the $1000 Delivery Fee was something "we charge everyone." When I told her no delivery fee should be required for a used car leased at her site she went back to her mgr (10 minutes) and then came back to advise it was the cost to continue the warranties. When I asked for a list of what that includes, she returned (10 minutes) and told me "bumper to bumper." When I asked for further clarification and perhaps a list of what was under warranty she came back (10 minutes) and told me there is no list!!! When I objected to making a $1000 decision without a list she came back (10 minutes) with a pamphlet with the exact list. Maddening! Then she came back with a deal sheet with the dollars wrong two more times! Never bothered to check what she was handing me. Then I was told the car only had one set of keys and that I had to pay $357 for a second set. When I questioned why that would be since surely you charged the lease owner returning only one set so this looks like a double dip, felt very deceitful. Then she tells me the key fob is in stock and then calls me the next day to say parts gave her the wrong info and it had to be ordered (sorry can only assume it was her mistake). When Karina in service called me to tell me the plates were in, and I told her I wanted to make one trip and have the key made when I picked them up she told me to call Service to schedule it. When I asked what dept she was in she told me ...Service!! Why would I call back when I'm talking to Service? Maddening! (and Jennifer called during the week to tell me the plates were in a day after I already had an appointment to pick them up...not a problem but illustrates lack of communication once again on Jennifer's part) Joe, who processed my paperwork on vehicle pick up (and cleared up the nonsense about Delivery Fee/no remaining warranty), and Bill in Service who helped me pick up plates & key, couldn't have been nicer or more professional. I have worked at car dealerships...this sales experience was a train wreck and the laziness with service was annoying. Ultimately, I felt that between the dishonesty about the "Delivery Charge," which I learned from Joe was just the clean up/detailing/car prep and not a warranty or destination fee, having to pay for a $357 second key, and my sales person's complete incompetence I was not at all satisfied with my experience. And the funny thing is, going in, I was quite pleased to see you had a 5 star rating...gave me a better feeling of who I was dealing with....then I got there. More

by KEVIN ULISSE Verified Customer Verified Customer

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The service was great, Bill welcomed us in and got our vehicle in for the oil change quickly. Didn't take long for them to complete since there weren't many vehicles that early in the day. I was just a bi vehicle in for the oil change quickly. Didn't take long for them to complete since there weren't many vehicles that early in the day. I was just a bit shocked at the steep service charge. $81 for an oil change! I was really not expecting that. Next time I'll make sure to use the online coupon. More

by pbar311 Verified Customer Verified Customer

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We had a pleasant experience with DeCozen. They were quick and efficient with their work and had us in and out within an hour. We will likely do business with them in the future. quick and efficient with their work and had us in and out within an hour. We will likely do business with them in the future. More

by APETTI90 Verified Customer Verified Customer

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serviced my new jeep, totally satisfied great service, took care of my alignment and oil change right away. Decozen exceeded all of my needs. Looking to purchase a new grand Cherokee, will great service, took care of my alignment and oil change right away. Decozen exceeded all of my needs. Looking to purchase a new grand Cherokee, will definitely contact their sales dept. More

by jtuscano Verified Customer Verified Customer

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Great Job! Jeep was brought in for an oil change and recall. Vehicle was ready for pick up as promised and pick up request was followed to the letter. Love Jeep was brought in for an oil change and recall. Vehicle was ready for pick up as promised and pick up request was followed to the letter. Love my Jeep. Thanks. Brenda More

by BRENDA_LODATO Verified Customer Verified Customer

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It's was really good, and excellent in my first online car brought with you guys, I appreciate all the service on my concern thank car brought with you guys, I appreciate all the service on my concern thank More

by THLPENG230 Verified Customer Verified Customer

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Great dealing with the guys at the dealership answered all my concerns and took care of me thanks I would tell everyone to go there to buy a car or truck all my concerns and took care of me thanks I would tell everyone to go there to buy a car or truck More

by cjay081 Verified Customer Verified Customer

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