Bill Gooden
Bill Gooden at Casey BMW
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Bill Gooden

Finance Manager

Casey BMW

12861 Jefferson Avenue
Newport News, VA 23608

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4.9
34 Reviews
4.9

34 Reviews

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34 Reviews of Bill Gooden

May 11, 2024

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Employee Rating

It was a good experience! From finding the car online, to seeing it and then purchasing it. John was exemplary and the Staff was super friendly and receptive to any and all of More

by jacques.judd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dennis Grant, John Charnecki

May 06, 2024

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I was welcomed to Casey's BME BY Danisha Tisdom, with big smile and welcoming professional attitude. I test drove an X1 with Danisha. I was impressed with her knowledge of the various options. She explained More

by Lreznicek
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Dennis Grant, Danisha Tisdom

May 07, 2024

Casey BMW responded

It sounds like you had a positive experience at Casey's BMW with Danisha Tisdom. Her welcoming and professional attitude, coupled with her knowledge of the vehicle's features, made a lasting impression on you. It's great to hear that she was able to explain the technology in a way that left you feeling confident about your purchase. It's always valuable to encounter such exemplary service when making a significant decision like buying a vehicle. Danisha's approach certainly seems to have made a positive impact, and it's wonderful that you're enjoying your new X1. Your feedback highlights her as an asset to Casey's BMW, reflecting positively on the dealership's commitment to customer satisfaction.

May 03, 2024

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Everyone was helpful and great to work with. The process from purchase to delivery was very smooth. More

by aplombardo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 07, 2024

Casey BMW responded

It's fantastic to hear that you had such a positive experience with everyone at Casey BMW. A smooth process from purchase to delivery can make a big difference in your overall satisfaction with a dealership. It's clear that the helpful and cooperative attitude of the staff contributed to this positive outcome. If you have any more feedback or need further assistance, feel free to reach out. Enjoy your new vehicle, and thank you for sharing your positive experience!

May 01, 2024

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Excellent service and very professional . Alex and Bill was top notch in every way I needed in purchasing my new and first BMW More

by joaniesnell13
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes
May 07, 2024

Casey BMW responded

It's fantastic to hear that you received excellent service and professionalism from Alex and Bill at Casey BMW during your new BMW purchase. Having a positive experience with knowledgeable and attentive staff can make a significant difference, especially when purchasing your first BMW. It sounds like they went above and beyond to assist you throughout the process. If you have any more feedback or if there's anything else you need assistance with, please don't hesitate to reach out. Enjoy your new BMW, and thank you for sharing your positive experience!

April 26, 2024

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Matt has great customer service skills and he works to make his customers happy! Great buying experience. More

by Wameads
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 07, 2024

Casey BMW responded

It's fantastic to hear that Matt provided you with great customer service and worked to ensure your satisfaction during your buying experience at Casey BMW. Customer service skills like Matt's can truly enhance the overall experience and make the process smoother and more enjoyable. If there's anything else you'd like to share or if you have any questions, feel free to let me know. Your positive feedback is appreciated, and I'm sure Casey BMW values Matt's dedication to customer happiness. Thank you for sharing your experience!

April 20, 2024

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Best salesperson I have ever worked with in my entire life. If I could give Sharonda a higher rating I would she deserves it. She respected my wishes and gave me space and time to decide what best fit m More

by Albert.l.mccurdyjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 24, 2024

Casey BMW responded

It's truly heartening to hear about the exceptional service you received from Sharonda during your car buying experience. Being regarded as the best salesperson someone has ever worked with speaks volumes about her dedication and professionalism. Sharonda's respectful approach, giving you the time and space to make the right decision for your lifestyle, is commendable. Her friendly disposition undoubtedly enhanced your experience at Casey BMW, leaving a lasting and positive impression. Thank you for taking the time to acknowledge Sharonda's outstanding service, and if you ever need further assistance or have any questions, feel free to reach out.

April 20, 2024

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Demetrius was great! Very knowledgeable and helpful. He was very patient with our questions and made the overall experience be a good one! More

by Valeriarw
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
Apr 24, 2024

Casey BMW responded

It's fantastic to hear about your positive experience with Demetrius as your salesperson. His knowledge, helpfulness, and patience with your questions clearly contributed to making your overall experience a good one. Sales professionals like Demetrius who prioritize customer satisfaction and ensure clarity throughout the process play a significant role in creating a positive and memorable car buying experience. Thank you for sharing your feedback, and if there's anything else I can assist you with, please don't hesitate to let me know.

April 18, 2024

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Alexxio & everyone we dealt with at Casey BMW were great! Love the car & deal we got! More

by Tamika
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alexxio Gonzalez

Apr 24, 2024

Casey BMW responded

It's fantastic to hear that you had a great experience with Alexxio and the team at Casey BMW! Finding both a car you love and a great deal is certainly a winning combination. It sounds like they provided excellent service and made your car buying experience memorable and satisfying. If you have any further feedback to share or if there's anything else I can assist you with, please feel free to let me know.

April 18, 2024

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This was the smoothest car buying experience I have ever had. Sharonda and the entire team at Casey BMW made the entire experience seamless and painless! More

by Richard DeSalvo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dennis Grant, Sharonda Plummer

Apr 24, 2024

Casey BMW responded

It's fantastic to hear that your car buying experience at Casey BMW was the smoothest you've ever had. Sharonda and the entire team deserve commendation for making the process seamless and painless for you. Their dedication to ensuring a positive and efficient experience is truly commendable. If you have any further feedback to share or if there's anything else I can assist you with, please feel free to let me know.

April 15, 2024

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Demetrius was extremely professional, knowledgeable and most importantly a very nice gentleman. I will recommend Demetrius to my friends. More

by Cpapile
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 15, 2024

Casey BMW responded

It's wonderful to hear that Demetrius provided you with an exceptional experience at Casey BMW. Professionalism, knowledge, and friendliness are indeed valuable qualities, especially when it comes to assisting customers with their automotive needs. Recommendations from satisfied customers like yourself can be incredibly meaningful and impactful. Sharing positive experiences with friends and family can help others make informed decisions when considering where to turn for their automotive needs. If there's anything else you'd like to share about your experience or if there are any specific aspects of Demetrius's service that stood out to you, feel free to let me know. It's always great to highlight outstanding individuals who go above and beyond to ensure customer satisfaction.

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