Bill Gann | Page 2

Great customer service, Bill Gann was transparent and respectful of my time spend at the dealership. respectful of my time spend at the dealership. More

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Was able to get a Grand Highlander Hybrid allocation at MSRP which is rare these days with how much dealership are asking in markup for Hybrids. Very pleased with the experience. MSRP which is rare these days with how much dealership are asking in markup for Hybrids. Very pleased with the experience. More

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Requested a callback from a specific salesperson but received a callback from another customer service representative instead. received a callback from another customer service representative instead. More

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Quick, real, and relax experience when buying a car here! Gann provided all the necessary information and guidance to make the purchase as smooth as possible! Gann provided all the necessary information and guidance to make the purchase as smooth as possible! More

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I was very, very pleased with the service I received, especially from Bill Gann. He's so funny and easy to talk to. He made me feel right at home. Very grateful!!! Thank you!!! especially from Bill Gann. He's so funny and easy to talk to. He made me feel right at home. Very grateful!!! Thank you!!! More

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Buying my new 2023 Prius was a great experience. After a week of ownership, I returned to get the glass coating for inside and out. I just had tint done the day before this and TOLD Mike to tell the After a week of ownership, I returned to get the glass coating for inside and out. I just had tint done the day before this and TOLD Mike to tell them NOT to roll down the windows, it has to set for 3-5 days per the tint guys, he wrote it on invoice for service and even highlited it. My driver side door also had a BRIGHT ORANGE sticker on the window control switches that said "DON'T ROLL DOWN WINDOW!" When my car was returned to me from the back, it had the driver side window ROLLED DOWN!!!!! There was a slight raised bubble spot on the driver side window, and the window had streaks on it, from the slight dirt/dust that had accumulated in the window pocket in the door, BOY was I upset!!! is an understatement. So I'm really upset with this, I'm not sure if it's from your mechanical experts that did it or the runner who went and got my car from the back. U would have had to move the sticker to push the window switch down to roll it down, seeing it said "don't" do it. This was totally ignored, and disregarded. I paid a lot for my car and the service I was getting to coat my car and paid big money for the tint work, and all the extra accessories, just to have it possibly destroyed by a careless individual. Mike was great to work with, I don't want this rating to reflect badly on him, or on Bill Gann who helped me buy the car, it was your service mechanics and or runner who destroyed my trust in Elk Grove Toyota. Since this was my first dealings with EGT, not sure if I will continue or not with EGT. Depends on your response to this review, I guess. More

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Our experience was great. Everyone that helped us was the best! We couldn't be happier. Everyone that helped us was the best! We couldn't be happier. More

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Working with Bill was a very amazing experience. He made my first time buyer experience incredible! Definitely recommend. i had a 10/10 experience, thank you so much Bill. You’re truly appreciated!! He made my first time buyer experience incredible! Definitely recommend. i had a 10/10 experience, thank you so much Bill. You’re truly appreciated!! More

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I am very pleased with the whole experience. Jon Thompson was awesome to deal with. I am definitely going to Elk Grove Toyota for all my future automotive needs. Bill Gann, Debbie in finance and Jon Thompson was awesome to deal with. I am definitely going to Elk Grove Toyota for all my future automotive needs. Bill Gann, Debbie in finance and Drew were also very helpful. My wife loves her new car. More

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Awesome and very helpful. I will definitely to consider to go back with them again. I will definitely to consider to go back with them again. More

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