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Bill Ferguson
Refer Me
Bill Ferguson | Page 2
Rental Car Manager
Southern Team Hyundai Nissan Subaru Volkswagen
6520 Peters Creek Rd
Roanoke, VA 24019
116 Reviews
Bill made a big change in 1977 when he moved to Roanoke to continue his education and start his business career. He's now been in the automotive and trucking industry for over 20 years with stints in service and parts, and his extensive knowledge has been on display at First Team since 2009. Bill appreciates that First Team will go the extra step to make things right for their customers. Bill has been married for 30 years with two grown children, and his hobbies include golf and working in the yard.
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116 Reviews of Bill Ferguson
March 07, 2024
I have been dealing with this dealership for months due to oil consumption issues. I have been in the dealership almost weekly. My car has continued to have issues without any help. They are slow to diagno to oil consumption issues. I have been in the dealership almost weekly. My car has continued to have issues without any help. They are slow to diagnose any problems and take even longer to fix them. More
by MATTHEWSKRYSTA3
Verified CustomerOther Employees Tagged: Mike Adams (Hyundai), Danielle Starkey
Helpful 
October 16, 2023
Buying my Subaru was the easiest time I ever had. They did not waste my time like other dealers spending at least four hours waiting for "the manager" to approve. Everyone was polite and professional They did not waste my time like other dealers spending at least four hours waiting for "the manager" to approve. Everyone was polite and professional More
by gshorner
Other Employees Tagged: Marsha Wirt, Linda Hamelberg , Trey Harrison
October 14, 2023
Wonderful people to work with friendly and welcoming . Always willing to help in any way possible with your situation. Always willing to help in any way possible with your situation. More
by KEJAWRCL
Other Employees Tagged: Marsha Wirt, Mike White, Keith Kelso, Mike Munsey, Maria Durham, Danielle Starkey, Eric West , Mel Dobbs , Kevin Johnson, Rick Burk
October 13, 2023
Everyone is so friendly and helpful. I felt very special. I don't worry about my car because I feel that Southern Team is very thorough in their inspections. I was helped getting my walk I felt very special. I don't worry about my car because I feel that Southern Team is very thorough in their inspections. I was helped getting my walker out of my car and directed and helped getting back in my car. The wait time was not long at all. More
by debrae.burke57
Other Employees Tagged: Marsha Wirt, Keith Kelso, Mike Munsey, Maria Durham, Nate Parker, Eric West , Delisa Alvis, Austin Sherry
September 22, 2023
Everyone was so great to work with. Upfront honest negotiations no hidden fees…was very pleased with whole process Upfront honest negotiations no hidden fees…was very pleased with whole process More
by asgowers
Other Employees Tagged: Keith Kelso, Anthony Reynolds
August 13, 2023
The first question was how would I rank Mark Baker? 5 Stars are not enough. He has helped me time and again and he is one of the reasons I plan on purchasing yet another Subaru from Southern Team in 5 Stars are not enough. He has helped me time and again and he is one of the reasons I plan on purchasing yet another Subaru from Southern Team in the very near future !! More
by Wendy
Other Employees Tagged: Mark Baker, Melissa Sigmon, Sam Williams , Eric Horn
August 01, 2023
We are repeat customers. Service was exceptional. Norris did everything needed for our new car Service was exceptional. Norris did everything needed for our new car More
by Hpchrisrogers
Other Employees Tagged: Keith Kelso, Norris Timmons, John Mason , Delisa Alvis
June 22, 2023
Pleasant, helpful, efficient, knowledgable, friendly. What more can I say! I like their service , nice waiting room.. What more can I say! I like their service , nice waiting room.. More
by S.L.BOLTON64
Other Employees Tagged: Keith Kelso, Mike Munsey, Mike Adams (Hyundai) , Tracy in sales for Hyundai
April 19, 2023
Marvelous individuals worked to improve and correct the problems as soon as possible. They appeared to care about me and my Subaru. I have never received such wonderful service anywhere before. I can assur problems as soon as possible. They appeared to care about me and my Subaru. I have never received such wonderful service anywhere before. I can assure you I will return! Many thanks. More
by JOYCENOELL
Other Employees Tagged: Marsha Wirt, Mark Baker, Keith Kelso, Mike Munsey, Mike Adams (Hyundai), Maria Durham, Troy Brickner , Mike Adams (Subaru), Delisa Alvis
April 04, 2023
I purchased a Rogue in 2016 & got the environmental pkg for 7 years. I brought my car back several times to have the seats cleaned but the stains kept coming back & the dealership made it difficult for me for 7 years. I brought my car back several times to have the seats cleaned but the stains kept coming back & the dealership made it difficult for me to keep getting them cleaned. I asked them to remove the dealership name from my car bcuz of the poor service. This year I purchased a 2023 Rogue and asked if I could have the seats cleaned in the 2016 Rogue again b4 the warranty expired, what a hassle! No one could fine my paperwork, I was told they could try to find it but it would be a lot of legwork! Finally they agreed to clean them “as a ONE TIME courtesy”. I paid a lot of money for the warranty. I was also told that the times I did leave it to be cleaned it was only surface cleaning not extraction which is what I paid for! So, for 7 years I didn’t get the service I paid for. No wonder the stains kept coming back. I was told the seat covers would be removed and new ones put on if the stains came back but then, when the stains came back they didn’t honor the warranty!! I had paperwork but it didn’t matter, I only got surface cleaning. Why sell the package if u aren’t going to honor it?? I will be asking the dealership to remove the name from my new car too. I was hoping since the name changed maybe it was better but, same ppl run it so same old service or, lack there of! More
by sohappy2be
Other Employees Tagged: Mike White, Keith Kelso, Mike Munsey, Danielle Starkey , Cheryl who greets everyone and answers the phone is wonderful!! Helpful and very professional!!
