Bill Fallon | Page 49

It is good to finally have a chance to share my impression about the great people who work at Colonial/VW-Westborough. I assume your notice pertains to my recent purchase (5/3/13). But I have to impression about the great people who work at Colonial/VW-Westborough. I assume your notice pertains to my recent purchase (5/3/13). But I have to tell you this is THE FIRST TIME that I have ever received this survey. I have heard about these surveys for years and I have yet to receive any one! There have been many occasions where your Service Dept. has performed extraordinary service on my vehicle and have always provided me options to maximize my convenience when ever possible...more on this later! So, my purchase payments on my 2010 Jetta TDI/SW were just insane. Cash flow has been tight I wanted to see if I could get into a lease and lower my payments. My goal was to get into a program for 385 to 400 a month. I was resigned to accepting it would have to be the 2.5 and manual...but if I could get into a Passat that would be key - need the room. I did try Colonial / Westborough working w/ my friend, Pierre, but he was doubtful that he could get the numbers down to where I would like. Understand not that I thought Pierre did not try...To me Pierre’s word is all I need. I told him I might be back depending on what I find from visiting surrounding dealerships. I went to two dealerships and both were on the same page. I would have to get into a Passat SE Manual - 2.5 to hit my numbers. No possibility of any other style or power plant could be considered! In the back of my mind I was hoping to get into a 3.6, which was my blue chip choice...3.6/SE – EVEN IF it came in a manual that would have been fine too! I would be happy as a clam! I quickly had to resign to the fact that no one could sell me my 1st choice and meet my payment goal! I was an inch away from committing to a deal with Wellesley as I knew the Manager and Sales Agent, Andreas. I met them years ago when they ran a Brookline Audi/VW dealership. During my Wellesley visit they appeared to have a larger inventory, hence my initial thinking in not returning to Colonial. Sorry for the details...but perhaps you may learn from my experience in several key areas to tighten up on how the sales process works within the Colonial Group!? In late April I want back to Colonial/Westborough's Service...getting a part ordered for my Jetta. Middle of a weekday is ALWAYS THE BEST time to talk deals and especially with a Manager! So, just for yuks I thought I would pay a visit to Mark and he happened to be there. We knew each but not real well, as his reign began after I was well into my Jetta. I explained my cash flow dilemma, explained my goals and re-asked (1st time for Mark) if there were promos - 'sign n drive' programs, etc... I read online there were promos that were on, and the other dealerships did acknowledge this, but made it a point that my best shot to hit my monthly payment goal was, again, to go with the 2,5 SE Pkg as that is where the most incentives lied at that time. I shared with Mark all of what was told to me.. As Mark was making a preliminary search of models that existed, we compared notes on our backgrounds and realized that we had similar connections in common, and what makes this unique and nutty is that I am from California. In rock n roll you never know how the guitar pik will lie! I assumed Mark would come up with a few more choices...hell maybe even a 3.6/SE? Long story short....Mark found my 1st Color Choice . . . “Night Dark Blue”, which happened to exist on a 3.6/SEL PREMIUM, at a few bucks over 400/mo! I kept asking him if he included key details, "...are you sure you wrote it up with 15K for miles?”...”Did you include GAP?”, etc... This was THE FIRST TIME in 35 years of owning used, new, borrowed, stolen cars ( - - - just seeing if you were still awake!) where I actually got the MY PREFERRED COLOR CHOICE! Then of course the 'cherry on top' was the total Package! Holy cow no Advil was needed and did not even think about taking a Zantac! (he-he) The process was uncanny in the degree of enjoyment I experienced. It truly felt like my first Christmas opening presents - well in the spirit of full disclosure, I am Jewish! ;-D When the car came Pierre would not let me drive off the lot until I was totally clear with all of the new technology and other different ways this Passat performs over the Jetta. Pierre is a warm and an easygoing man. BUT my favorite quality about Pierre is that he shoots straight all of the time! He is on my short list of exceptional business friends. So it goes without saying I feel Colonial/West happens to have the distinction of employing THE most knowledgeable and honest Sales Agent - Truly! ARE YOU ASLEEP YET? - C'MON ... DRINK A RED BULL IF YOU MUST! I must cite a person who probably goes unnoticed purely because of his position...The Controller, Phil! He was not instrumental on this recent transaction, but there have been instances when he not only helped me concerning old refunds and other fiduciary mattes, but he has followed through quicker than his estimated time...ALWAYS. Super nice gentleman too! Remember I have unfinished business with regards to singing the praises of your Service Department, headed-up by Steve Tucker. Also…..Before I continue I want you to be aware that my trust has been earned by all the staff in PARTS, CAR CARE and TECHNICIANS! (the ones I have had direct contact with). I can recall stories that reflect favorably on each of these departments! In all of my encounters with the Service Department is has mostly been par excellence, also pleasant, AND in each case I learned something new about my car or new car technology in general! My nickname for Service is B-Squared, as in Billy MCGRATH and of course Bill(y) FALLON. So, instead of continuing my bore fest in a story format I will just list highlights in no particular order of importance. As we know when it comes to Customer Service ... 'it is ALL important'! 1, 90% of the time their answer to "Can I..." "Will you...?" "Is this possible...?" is a RESOUNDING "Y E S !" These guys will figure 'it out' with creative measures, when the routine solutions will not do! 2, In the four years I have known these gents their collective (and individual) moods have always been steady, pleasant with 'CAN-DO!' on top. 3, If an idea or suggestion does not come from them they will get on it on who can speak to the problem or question. 4, They usually beat or meet their estimated time of completion! 5, I never I get a sense of the old ‘eye roll’ from asking a dumb question or insist that a problem be revisited even after it had not been recreated! 6, They are one of the best marketing/branding devices Colonial has. I highly suggest that they consider a large campaign that focuses on the Service Department. For that warm/fun texture ‘in telling the story’ feature the BILLY’S! 7, I think one the “Bill’s” did lie once...yeah, it was Billy McGrath. During a pick-up as we were talking the subject of body image came up. Billy actually thinks he is good looking! He just went on and on…to be fair this is about the only time he has been unprofessional, but it was so weird. He is nice most of the time…kind-of, but he actually thinks he likes look the actor, Hugh Jackman (“X” MEN!) – YIKES! So the next day I brought him a gift – a mirror! I nicely and gently suggested that he reconsider his claim about his appearance….Geesh! Regarding this recent answer (#7) I am making it all up! But you should bust his chops for fun!!! The boys in Service always appreciate a good laugh! I am satisfied and proud to tell people about Colonial VW…nothing like a word-of-mouth referral for where to go to buy a car! More

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Outstanding sales and service provided during every visit. All staff members are very knowledgeable, representing themselves and the dealership at the highest professional level. Chris, Oxford-MA visit. All staff members are very knowledgeable, representing themselves and the dealership at the highest professional level. Chris, Oxford-MA More

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I am a longtime leasing customer at Colonial (14+) years. I have had nothing but great service with Bill, Bill and Adam. Always led me down the straight and narrow with service to my car. Michael Lodowsk I have had nothing but great service with Bill, Bill and Adam. Always led me down the straight and narrow with service to my car. Michael Lodowsky worked with me on my most recent lease and helped me with a slight problem in the return of my vehicle which in the end worked out well. I would recommend this dealership to anyone in regards to sales and service. Gail More

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I am the proud owner of a 2006 Passat 4motion 3.6 sport. Now that the car is out of certified warranty i was a little skeptical about going to the dealer for oil changes and routine service due to cost and Now that the car is out of certified warranty i was a little skeptical about going to the dealer for oil changes and routine service due to cost and etc. Let me tell you that it was the best decision i have ever made having my car serviced by the dealer after warranty!!! Not only are Bill Fallon, Billy Mac and Adam the most professional trio in the biz but the price is right....they washed my car and it was fast and done coerrectly!!! Dont sell your self short and go to the local Quick lube!! Thank You Colonial VW for everything that you provide me in the automotive field!!! More

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I've only been here a few times since I purchased my Jetta and the service is amazing each time. Everyone I've been in contact with has been overally friendly and customer oriented. I didn't purchase Jetta and the service is amazing each time. Everyone I've been in contact with has been overally friendly and customer oriented. I didn't purchase my car at this dealership, but I feel like I am treated like I did-no hestitation by these service professionals. What really amazed me was how quickly my first first service was handled. I was in/out within no time. And, recently when I needed some body work as someone had already hit my bumper-Steve was so wonderful to work with. He truly took things under control and made it seamless for me. He said I would not even notice it had been hit when it was repaired and he was so right! I was really impressed how your dealership coordinated the body shop and rental car and it sounds like you don't really get any fees for this-wow-that was incredible-thank you so much! Thanks to everyone at the service desk, Steve, and Dick who drove me to my destinations. I facilitate customer service training at my company and you folks exhibit what it's all about-making this a wonderful "experience" for me. I will be back! More

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Last week I called Colonial VW at 6:50 in the morning to see if I could schedule an oil change and a brake job, and Bill said bring it right in! I dropped it off at 10, and at 2:30 my car was ready. When I see if I could schedule an oil change and a brake job, and Bill said bring it right in! I dropped it off at 10, and at 2:30 my car was ready. When I went to pick the car up Bill told me he checked to make sure that there were no recalls on the car, and the car was washed and vaccuumed. Bill Fallon acted very professionally. I was very impressed by the service and would definitely recommend this dealership to family and friends. Thanks again Bill Fallon! More

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Excellent service and totally satisfied with the service. A big thank you to Bill Fallon for the fast and good service. If you want a honest dealership I recommended Colonial Volkswagen in Westborough and al A big thank you to Bill Fallon for the fast and good service. If you want a honest dealership I recommended Colonial Volkswagen in Westborough and also Bill Fallon. More

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I was introduced to Colonial VW's Service department when the window on my 2003 Jetta broke on a windy Saturday morning. In distress, I called Colonial, as they were the closes dealership to my house. Alth the window on my 2003 Jetta broke on a windy Saturday morning. In distress, I called Colonial, as they were the closes dealership to my house. Although they were closing shortly, they stayed open to help fix my window. That is when I was first introduced to Billy Mac. He stayed late to ensure the job was complete. He was very attentive. Over the years I have come to rely on Bill M., Bill F., and Colonial VW. In fact, I've purchased my last two VW's through Colonial and I won't trust any other service department to handle my VW's. Colonial VW ROCKS! More

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I have been a loyal and satisfied customer of Colonial Volkswagen for over 12 years. I purchased a new Jetta in 2001 and the service consultants (Bill M., Bill F. and Adam P.) have been amazing over the y Volkswagen for over 12 years. I purchased a new Jetta in 2001 and the service consultants (Bill M., Bill F. and Adam P.) have been amazing over the years that I have owned this vehicle. Always cordial and take the time to explain exactly what the service techs will be doing. They have always done their best to get my car into the shop as soon as possible and I have never had an issue with the quality of the service tech's work. Many of the service dept.'s staff have been there for all of those years - a testimony to the dealership. I now was at the point of wanting to trade the Jetta for a new VW. From the moment that I was introduced to Mike Lodowsky, Sales Rep.,I knew that I was going to be well taken care of. After discussing with Mike what I was looking for; he did not waste any time in finding the perfect match for me. I was amazed at how efficiently the process moved along and I drove my new 2013 Passat home two days after initially talking with Mike. He is so friendly and put me at ease right away. So much has changed in the car industry in 12+ years that I appreciated his patience with answering my questions. I never felt rushed or pressured. I was impressed by his knowledge of every facet of the Passat that I was leasing.I am certain that I am going to continue to be a part of the Colonial Volkswagen family for many years in the future. More

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I was extremely satisfied with the service I recieved at Colonial Volkswagen, thanks to Bill Fallon. He went above and beyond. Not only did Bill take my car in to be serviced the same day that I called, b Colonial Volkswagen, thanks to Bill Fallon. He went above and beyond. Not only did Bill take my car in to be serviced the same day that I called, but I also had it back that same day. He was honest and efficient and made sure to call me right away with what was wrong with the car. I got my car back washed and it looked so clean. I will definitely be using Colonial Volkswagon and Bill Fallon for my car repairs in the future. More

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