Ben Stroh
Ben Stroh at Ken Ganley Westside Imports
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Ben Stroh | Page 12

Salesperson

Ken Ganley Westside Imports

25730 Lorain Road
North Olmsted, OH 44070

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5.0
131 Reviews

Dealership Experience

12 yrs

Industry Experience

12 yrs

Languages Spoken

English English

5.0

131 Reviews

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131 Reviews of Ben Stroh

February 26, 2019

Dealership Rating
Employee Rating

Amazing Experience. Highly Recommended! I didn't think it was possible to find a car dealership / sales team that was no hassle and honest. The stereotype of shady car salesman exists for a More

by cubitfx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Warshawsky

Feb 26, 2019

Ken Ganley Westside Imports responded

Thank you for trusting Ganley Westside Imports as the location to purchase your new vehicle. We understand that you have a choice when it comes to dealerships, and appreciate the opportunity to work with you. Thank you, as well, for taking the time to review your experience. We look forward to seeing you again during a future visit. Enjoy your new car! Ganley Westside Imports

November 25, 2018

Dealership Rating
Employee Rating

Great Service and Parts Dept Experience Brought my 2016 Touareg in for service and troubleshooting, They were able to find the issue that a Columbus VW dealer could not. Have December appoi More

by RSevera33
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mike Torok

Nov 26, 2018

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for it's service needs. We appreciate your loyalty, as well as the opportunity to assist you, and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! Ganley Westside Imports

November 03, 2018

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Employee Rating

Tiguan Great work from Ben Stroh on finding my Tiguan at a price I was happy with. Fielded a lot of emails from me and my boyfriend More

by Tvargo2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 05, 2018

Ken Ganley Westside Imports responded

Thank you for trusting Ganley Westside Imports as the location to purchase your new vehicle. We understand that you have a choice when it comes to dealerships, and appreciate the opportunity to work with you. Thank you, as well, for taking the time to review your experience. We look forward to seeing you again during a future visit. Enjoy your new car! Ganley Westside Imports

November 02, 2018

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Employee Rating

Love our Atlas First service at 10000 miles for a total of $105 Love the fast service and a washed car At the same time Ben have a course on how to run the contr More

by Talkmo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg Carnegie , Will Gearhart

Nov 02, 2018

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for it's service needs. We appreciate your loyalty, as well as the opportunity to assist you, and look forward to seeing you again during your next visit. Thank you, as well, for your kind review! Ganley Westside Imports

October 25, 2018

Dealership Rating
Employee Rating

Amazing! I have leased 3 cars this year from Ganley Westside Imports and each and every time has been an awesome experience. Love love love Ben the dealer and More

by pancakes72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Warshawsky, Karl Pangrace

Oct 25, 2018

Ken Ganley Westside Imports responded

Thank you for trusting Ganley Westside Imports as the location to lease your new vehicle. We understand that you have a choice when it comes to dealerships, and appreciate the opportunity to work with you. Thank you, as well, for taking the time to review your experience. We look forward to seeing you again during a future visit. Enjoy your new car! Ganley Westside Imports

September 06, 2018

Dealership Rating
Employee Rating

Great Experience Ben was great to work with and Janice showed my wife everything she needed to know about her new Hyundai. I would recommend Ganley Westside Imports t More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Janice Huang

Sep 07, 2018

Ken Ganley Westside Imports responded

Thank you for purchasing a new Hyundai from Ganley Westside Imports. We appreciate the opportunity to earn your business, and are happy that your experience with Ben and Janice was a positive one. Thank you, as well, for your kind review. Please do not hesitate to contact us with any questions or concerns. We look forward to working with you again in the future. Ganley Westside Imports

August 01, 2018

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Employee Rating

Outstanding Experience. Ben was wonderful to work with I had a great experience at Ganley Westside Imports. I was looking for a used car for my daughter and it was the fourth dealership we went to and the More

by sbucks95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 20, 2018

Dealership Rating
Employee Rating

Lies!!!!!! If you want to be lied to and cheated, this is the place to go. They will be so sweet and kind, but as soon as you sign it’s over!!! Please research t More

by Meika B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 16, 2018

Ken Ganley Westside Imports responded

Public dealership response: Lameika, To begin: Thank you for choosing Ganley Westside Imports as the location to purchase your new Volkswagen Tiguan. We appreciate the opportunity to earn your business, and are disappointed that your new Tiguan has not been the reliable vehicle that we expect out of a new VW. I understand your frustration with your new vehicle, however I feel that we have made every effort (at the dealership level) to accommodate and address your concerns. Specifically regarding your Dealer Rater review, I am confident that we DID NOT lie to you at any time. If you would like to contact me directly with examples of our dealership lying to or cheating you in any way, I would be happy to assist you in any way that I am able. To address a few particular points with regard to your experience, I feel it is important to clarify the following facts: 1) You requested that we NOT issue you new license plates so that you could transfer your VW Passat (which was coming up to the end of it's lease) plates over to the new Tiguan. Your intention was to keep driving the Passat before transferring the license plates over to the Tiguan. We did recommend issuing new plates for the Tiguan to avoid any issues, however you declined this option. 2) Your sales rep is not immediately aware of the availability of loaner vehicles for our service customers. As you acknowledged, our Service Dept did provide a Tiguan loaner vehicle for you while your vehicle was in the shop. 3) Your first communication with our service staff was on 2/14, and they immediately provided a loaner vehicle, and began work on diagnosing your vehicle's issue. They contacted Volkswagen of America to assist in the diagnosis, and they recommended a repair which was performed under warranty. 4) You picked your Tiguan up on 2/16, and test drove the vehicle with one of our Service Advisers before indicating that the prior issues had been repaired to your satisfaction. To summarize, I understand your frustration with a new vehicle having mechanical issues, however I also feel strongly that we have done everything in our power to make an unpleasant experience as tolerable as could be expected. Please do not hesitate to contact me directly at the email address/phone number below should you wish to discuss your recent experience in greater detail. Regards, Andy Carl Internet Sales Director Ganley Westside Imports (440) 734-2000 x5016 andy.c@ganleywestside.com Meika, We have been nothing but courteous and professional in our correspondence with you...would it be too much to ask the same of you? You accused our dealership of lying, which is a complete fabrication. As I mentioned earlier, we understand your frustration with the mechanical issues of your new Tiguan and have done everything in our power to resolve the issues that you have encountered with as little inconvenience to you as possible. Your request with the license plates was a very unusual one, and according to protocol, we issued you a check for your final Passat lease payment. We have limited control over how quickly a license plate transfer occurs, and your unusual request is what ultimately led to your license plate problem. As a gesture of good will, I would like to offer you a $100 Gas Card for your troubles. I will contact you as soon as the card is available for pickup. Regards, Andy Carl Ganley Westside Imports

Feb 26, 2018

Meika B responded

I’m sorry you a wrong or this is just another lie. I NEVER requested that new plates not be issued for my Tiguan. So let’s get that straight right now. I very specifically asked if it could be done ( could I get the plates transferred? And if so, could it be done after the 24th!!!!). I made myself VERY clear why I needed it done this way. I was told that it would not be a problem. Now, if you were not there ( and you were NOT) don’t tell me what happened. I WAS there. I understand your need to protect your team players, but just because you all play on the same team DOES not mean you all are not shady!

Feb 26, 2018

Meika B responded

You all making the last payment on the Passat has absolutely NOTHING to do with the second to last payment that I am talking about. As you are well aware I made the second to last payment and that is where the problem came in. You all making the last payment on the Passat was a deal offered to me BEFORE even getting the Tiguan. Stop trying to reduce what I am saying and twist things to make yourself feel and look better. $100 gas card? Could that be the same one that was also supposed to be included in the deal when I got the Tiguan? Um yeah, I was told that would be mailed to me. Haven’t seen it yet. And if you want to say I was never told that, I will be more than happy to post the messages for you.

September 04, 2017

Dealership Rating
Employee Rating

Helpful team and quality product Great staff, very friendly and helpful. I wanted to get out of my purchased Jetta and into something new for a lease. Wound up driving a 2018 Tiguan a More

by earmstrong13@jcu.edu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Naudia

Sep 07, 2017

Ken Ganley Westside Imports responded

Elizabeth, Thank you for returning to Ganley Westside Imports for a new Volkswagen Tiguan. We appreciate your loyalty to both VW & the dealership, and are happy that your most recent sales experience was a positive one. Thank you, as well, for your kind review. We look forward to seeing you again during a future visit. Enjoy your new Tiguan! Ganley Westside Imports

August 05, 2017

Dealership Rating
Employee Rating

Leasing new vehicle Caring, attentive staff. Courteous. Great experience overall. Was introduced to service manager. Given schedule suggest for maintenance. Offered bever More

by Ohara,dorothy114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris in finance

Aug 05, 2017

Ken Ganley Westside Imports responded

Dorothy, Thank you for choosing Ganley Westside Imports as the location to lease your new Volkswagen Jetta. We understand that you have a choice when it comes to dealerships and appreciate the opportunity to work with you, as well as your nice review. Enjoy your new Jetta! Ganley Westside Imports

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