Ben Kairalla | Page 26

Great people who don’t have to use any unnecessary tactics to get you to make a Decision Also help me find the price I was looking for tactics to get you to make a Decision Also help me find the price I was looking for More

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I need to revise my previous 4 star review and knock it down to 1 star after our experience post-purchase. Ben (our salesperson) stated that he was going to activate the free XM radio on our way out after down to 1 star after our experience post-purchase. Ben (our salesperson) stated that he was going to activate the free XM radio on our way out after our purchase. That night, he told us that all he needed to activate the XM radio with a code but didn't have the code and we need to come back and do it through the service team, but they were closed currently. We came back a few days later and basically was told there is NO XM radio in the car!!! How do you NOT know there's no XM radio in the car to begin with and pretend to not be able to "activate" it?? This was the primary reason we decided to purchase the car because the original car we wanted was sold but not posted sold on the website. We had come into the dealership and made an appointment specifically to see that "sold" car but instead was shown this other car instead. Later, the sales manager of Mazda called us and accused us of lying about Ben telling us there was an XM radio in the car. But we have a text message from Ben stating that we need to bring the car in to activate the XM radio. These people are charlatans! STAY AWAY from this dealership. They pulled a bait and switch on us with false promises and later make you, the customer, out to be the bad person. Poor service for the customer. Don't even step foot in this dealership. It's been 2 weeks since we had this poor experience and the salespeople at this dealership keeps giving us the run around. My husband calls almost every day and they keep saying, "we are looking into it and we will get back to you". Not once have they tried to "make things right" as they promised. More

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Great shop, pleasure working with them. Thanks to Ben for helping and making the car buying process easy. They made no attempts to pressure the buyer making it a pleasurable process. Thanks again. helping and making the car buying process easy. They made no attempts to pressure the buyer making it a pleasurable process. Thanks again. More

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It’s was a pleasure meeting and allowing Ben Kairalla and Willie the Director. This is the second car we bought, honestly I wish we met Ben Kairalla before hand.He was patient, great listener, and kind. I w Willie the Director. This is the second car we bought, honestly I wish we met Ben Kairalla before hand.He was patient, great listener, and kind. I will make sure I refer my all friends and family to him. More

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Worked with Ben Kairalla, who walked me through the car buying process with ease and care. He was a delight to work with, would highly recommend! Also worked with Will Rejouis in the Finance Department, eq buying process with ease and care. He was a delight to work with, would highly recommend! Also worked with Will Rejouis in the Finance Department, equally as amazing! More

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Ben Kairalla was great! Took the mx 5 rf 2020 for a long test drive before the purchase. Ben and I both had fun! Shopped around for a bout a month then went back to Ben and got a great price and he even de test drive before the purchase. Ben and I both had fun! Shopped around for a bout a month then went back to Ben and got a great price and he even delivered it himself, very happy with service More

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Experience was great. I felt welcomed! Benjamin K was very helpful and patient with me. I will definitely recommend this mazda dealership to friends and family. very helpful and patient with me. I will definitely recommend this mazda dealership to friends and family. More

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Great service as always. Second car I’ve leased from this dealer. Ben and Daniel were very helpful and polite throughout the entire process. Will be coming back for my next Mazda when this lease is up. dealer. Ben and Daniel were very helpful and polite throughout the entire process. Will be coming back for my next Mazda when this lease is up. More

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