Ben Brown
Ben Brown at Henry Brown Buick GMC
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Ben Brown | Page 3

Fleet Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.9
198 Reviews

Dealership Experience

15 yrs, 6 mos

Specialties & Trainings

Certified Buick and GMC Sales Professional

4.9

198 Reviews

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198 Reviews of Ben Brown

January 09, 2024

Dealership Rating
Employee Rating

The deal made (started with misrepresentation of mileage) took weeks to resolve … (settled for $1k back) NOW the “complete checkout” of the truck was ALSO FALSE … no windshield wipers fluid, no inspection More

by TRICIAKNOLL
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Jan 12, 2024

Henry Brown Buick GMC responded

Tricia, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 03, 2024

Dealership Rating
Employee Rating

Henry Brown GMC went above and beyond to make the deal happen very good team, swift and fast tell everybody to go there More

by ALEXFROMVEGAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eiji Pollard

Jan 03, 2024

Henry Brown Buick GMC responded

Alex, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 28, 2023

Dealership Rating
Employee Rating

Henry Brown GMC went the extra mile, had great customer service and answered all questions promptly and fully! More

by HERMANRAYBERNAL1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blake Brown, Mike Meade, Joe White , Todd Nielsen - Sales Associate, Amy Hughes.

Dec 29, 2023

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 28, 2023

Dealership Rating
Employee Rating

I was very satisfied with the sale process, however, I was promised a soft tonneau cover and a rubber bed mat in place of the drop in bed liner. I still haven't received them yet. It's been almost one mon More

by LANGER96
Recommend Dealer
Yes

Other Employees Tagged: Brandon Warwick

Dec 28, 2023

Henry Brown Buick GMC responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you. Please don't hesitate to reach out if you need anything else. We will pass along your concerns to Ben.

December 22, 2023

Dealership Rating
Employee Rating

Over at Henry Brown Buick GMC it is always the easiest experience I would never go anywhere else! More

by GEORGEBURNS93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Warwick , Amy Hughes

Dec 22, 2023

Henry Brown Buick GMC responded

Thank you, George! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 21, 2023

Dealership Rating
Employee Rating

Very knowledgeable staff. Process is seamless and quick. All staff were polite and answered any questions that I had. All staff although busy have excellent customer service More

by ERASMUSSEN4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blake Brown, Joe White

Dec 22, 2023

Henry Brown Buick GMC responded

Congratulations on your new vehicle and thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 16, 2023

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Employee Rating

Been buying my vehicles off of Henry brown for years now wouldn't want to buy anywhere else he is the best More

by THEROYALSMOM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Wright

Dec 17, 2023

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 14, 2023

Dealership Rating
Employee Rating

Very professional, courteous, experienced, Pleasant, along with a welcoming atmosphere, answered all my questions, very happy with the entire experience. More

by PETERKEITH7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Warwick , Mike, and Bryan

Dec 15, 2023

Henry Brown Buick GMC responded

Peter, Thank you so much for choosing Henry Brown Buick GMC! Congrats on your new purchase, and let us know if we can be of any more assistance! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 29, 2023

Dealership Rating
Employee Rating

Ben and his crew have got this down to a science that makes things easy and less frustrating. Deal was finished in under two hours, which is amazing!Thanks for the excellent service. More

by CORILEE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 30, 2023

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear that Ben and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 17, 2023

Dealership Rating
Employee Rating

Excellent excellent excellent excellent excellent perfect great extraordinary, magnificent best ever one I from ben again More

by GEORGESTEWARTND76
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Nov 19, 2023

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Ben delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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