Barry Schwerdt | Page 2

OMG....STAY AWAYThis dealership advertises no hassle OMG....STAY AWAY This dealership advertises no hassle price, yet when you get there be aware that they tack on a "care package" that you can't opt ou OMG....STAY AWAY This dealership advertises no hassle price, yet when you get there be aware that they tack on a "care package" that you can't opt out of. THEN if you buy a certified vehicle, this fee is tacked on to the advertised price. I think it's deception. I would NEVER go back nor would I recommend this dealership. They missed something during the "certification process" as well. The finance personnel are rude as hel&^. FYI - during this time of COVID - they feel they are above the TX Mandate. They don't wear masks nor do the customers (obviously since the dealership doesn't) More

Helpful 4

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I wish one could give negative stars. This dealership is engaging in deceptive advertising practices. The old "bait and switch". They advertise a no hassle price, but then tack on a "pre-owned insp is engaging in deceptive advertising practices. The old "bait and switch". They advertise a no hassle price, but then tack on a "pre-owned inspection fee" and a "shottenkirk care" fee that are not advertised or included in the posted "no hassle" price. Very disappointing to see such a bait and switch dealership selling Toyotas. These people give a bad name to the industry. Avoid at all costs. Run, don't walk away from this dealership. More

Helpful 5

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Great Very friendly and helpful I will be back! great customer service and Jesse did everything he could to help me when other dealerships turned me down. T Very friendly and helpful I will be back! great customer service and Jesse did everything he could to help me when other dealerships turned me down. Thanks More

by Shelley7 Verified Customer Verified Customer

Helpful 0

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Everything was good until I left, then crickets If you are going to purchase from this dealership you better check everything out before you leave. After you leave they are done with you. I was told If you are going to purchase from this dealership you better check everything out before you leave. After you leave they are done with you. I was told there was a cover missing off the inside of the car I purchased. I was told by Zach that he would take it off another car before we left. We paid cash for the vehicle, signed the papers, and left the dealership. We stopped to get something to eat about 2 hours later and I remembered the missing cover. I checked and it was not on there. I immediately called Zach on his personal cell phone and he apologized and said he would over night it to us. I said you dont have to over night it, regular mail is fine. He told me that everything gets over nighted. Well 3 or 4 days later I text Zach and said I had not received it yet. Then the next week, I sent multiple texts, and called. No response. He answered every text and phone call while dealing with the car, but once it was paid for I was not thought of again. I drove 6 hours to buy this car from this dealership, I would not recommend this dealership if you are working with Zach. More

by fandspawn Verified Customer Verified Customer

Helpful 5

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Samuel is very professional and polite. Excellent service and great deal! They even searched for the exact truck we wanted and brought it to us. and great deal! They even searched for the exact truck we wanted and brought it to us. More

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Great and Honest salesman and a quality dealership! The whole experience was smooth and hassle free. Sam was very straightforward and we be buying more from him in the future whole experience was smooth and hassle free. Sam was very straightforward and we be buying more from him in the future More

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