Autumn Pluntke | Page 2

Autumn was personable and knowledgeable. She listened to my wants and needs and found me what I wanted. She listened to my wants and needs and found me what I wanted. More

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Autumn was great! Friendly service and easy car buying experience! We will be back for our service Friendly service and easy car buying experience! We will be back for our service More

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Autumn - We just wanted to thank you for your honesty, dedication and for going above and beyond while selling us our vehicle. We’ve always been wary of car sales people, often with good reason, but you'v dedication and for going above and beyond while selling us our vehicle. We’ve always been wary of car sales people, often with good reason, but you've helped to redefine the stereotype. Thank you so much for answering all of our questions honestly, leading us in the correct direction, making the process not so bad while ensuring we received exactly what we wanted. We are very happy with the vehicle we purchased, including the price. That's a pretty ideal situation when it comes to buying a new vehicle, and it's all thanks to you. You can be sure that if we have any friends looking to purchase in the future, We will be sending them to Copeland, and telling them to ask for Autumn!! Thanks again. More

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Salespeople like Autumn Plunket and Steve Buchanan are the reason why car dealerships have such bad reputations. They are unethical, dishonest, and untrustworthy. About a month ago, I came into Copeland t the reason why car dealerships have such bad reputations. They are unethical, dishonest, and untrustworthy. About a month ago, I came into Copeland to test drive a new 2020 Chevy Spark. (Last year's model closeout.) I didn’t buy the car that day, but I did meet Autumn. Over the next couple weeks, Autumn texted me several times asking how she could “win my business.” After trying all the usual sales tactics, Autumn quoted me an OUT THE DOOR price on the Spark that I agreed to. Autumn assured me that the OTD price included EVERYTHING and gave me the breakdown for the cost of the car + taxes + fees. AUTUMN CONFIRMED THE NUMBERS MULTIPLE TIMES. However, when the day came to close the deal and pick up the car, Autumn told me that the price she quoted included “special money” that was no longer available. She also tried telling me that the OTD price didn’t include tax, which was a lie. After two weeks of negotiations, this was such an underhanded transparent grubby bait-and-switch. When I balked at the magically disappearing “special money” and the added fees, Autumn brought over the sales manager Steve Buchanan. He sat down while Autumn cowered behind him and, without even saying hello or introducing himself (I read his name off his name tag), Steve started browbeating me and tried to bully me into paying more for the Spark than the price Autumn had REPEATEDLY QUOTED AND CONFIRMED. Steve was pompous and incredibly condescending. He said the dealership had only one “special discount” and it had already been used. When I argued that Autumn had verified the OTD price as recently as the previous day, Steve said they had used the “special discount” just that morning on a different sale. When I questioned why Autumn didn’t give me that information when I spoke to her a few hours ago or when I texted her from the road, Steve said the sale had only been put into the system in the last 90 minutes. (Autumn's last text was less than an hour ago and only said "drive safe.") Steve then tried to guilt me for “dragging out” the deal for the last couple weeks, implied that Copeland had been holding onto the Spark for me as a favor, and said I had put Autumn in a bad position. Obviously, this was all nonsense and just sleazy. The entire experience was incredibly insulting and left a bad taste. I hope Autumn and Steve are not a reflection of Copeland’s values or the way Copeland does business. I fully expected to drive home in a new Chevy Spark. Instead, I ended up walking out of the dealership and the Spark (last year’s model!) is STILL sitting in Copeland’s lot. Great job, Autumn and Steve! More

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Autumn Pluntke was a pleasure to work with. No pressure at all, which made our buying experience a pleasure. I love my new Chevy. Would recommend copeland chevy to anyone. at all, which made our buying experience a pleasure. I love my new Chevy. Would recommend copeland chevy to anyone. More

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Great experience easy simple fast very knowledgeable staff was so pleased with my buying a new car from this dealer such a pleasure all I can say is thank you staff was so pleased with my buying a new car from this dealer such a pleasure all I can say is thank you More

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Autumn went above and beyond to help get me a car that worked for my financial situation. She made the entire process stress free, which is much more than I can say for another nearby Chevy dealership I t worked for my financial situation. She made the entire process stress free, which is much more than I can say for another nearby Chevy dealership I tried the previous weekend. I will definitely look for her when it’s time for my next car! More

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Got us into the car we wanted. We had leased before from Copeland and they had what we wanted. This time we went from a truck to a SUV. Our sales person Autumn was a delight to work We had leased before from Copeland and they had what we wanted. This time we went from a truck to a SUV. Our sales person Autumn was a delight to work with. She listened to what we wanted in our next vehicle and was able to produce it without a lot of haggling back and forth. More

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