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Austin Wellington
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10 Reviews
Dealership Experience
3 yrs
10 Reviews
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10 Reviews of Austin Wellington
January 10, 2024
I usually don’t buy from dealerships and this trip reminded me why. It’s nothing personal to any of the salespeople or the managers. My issue is neillos policies. I understand and respect the sales p reminded me why. It’s nothing personal to any of the salespeople or the managers. My issue is neillos policies. I understand and respect the sales people for doing their jobs. Austin was very friendly and respectful and, although he was trying to sell us on extra things, he was simply doing his job as trained. We are told up front that you do not allow for negotiations, which I am fine with because the sticker price is fair. However, at the point of sale, you add roughly $5000 in “services” that aren’t included in the asking price or disclosed up until you agree on the price, by being added into the ‘final price’. Since you don’t allow for negotiations, the only direction the asking price goes, is up. It feels and is deceptive. It is unfortunate that customers are told, up front, that there is no negotiations allowed but they don’t tell you that they will be adding $5000 extra to this price by default. I wanted to buy a car, and was endlessly being sold on extra, overpriced stuff that I was not shopping for. After we thought we were done, the lender was also in sales mode and went from being friendly before the attempted sale, to robot mode as soon as he realized he wasn’t able to sell us yet another product. no more dealership purchases for me. On another note, Taylor is great, Friendly and helpful. He helped us get the things physically out of our trade in, saved a few items and brought items that we forgot to me. More
by EVINCULP
Verified Customer
Helpful 
January 07, 2024
Very supportive and patient. The experience was positive. We have purchased six vehicles from the Niello group. Service and knowledge main reasons. The experience was positive. We have purchased six vehicles from the Niello group. Service and knowledge main reasons. More
by MURPHYNFL
Other Employees Tagged: Neil Oldham, David Gwin, Timothy Snider
January 06, 2024
Very professional, handled everything online and over the phone. From salesman to finance officer, they worked with my schedule as well as the 3hr time change. phone. From salesman to finance officer, they worked with my schedule as well as the 3hr time change. More
by rushfanbob
Other Employees Tagged: Elias Khoury, David Gwin , Richard Huth
December 16, 2023
My experience was awesome - Richard and Austin were able to get me exactly what I wanted. to get me exactly what I wanted. More
by SOMMERSX4
Other Employees Tagged: Elias Khoury , Richard Huth
December 15, 2023
THANK YOU. EXCELLENT SERVICE. Nick was very helpful and knowledgeable. Very friendly environment. Eugene Matsipura. EXCELLENT SERVICE. Nick was very helpful and knowledgeable. Very friendly environment. Eugene Matsipura. More
by EUGENE.M
Other Employees Tagged: Neil Oldham, Nicholas Welsh, Theodore Mavritsakis, Timothy Snider
October 31, 2023
So professional and helpful,that’s why I have a good experience,and they may me feel have a good deal! experience,and they may me feel have a good deal! More
by GENERDELROSARIO26
Other Employees Tagged: Andre Inocelda, Timothy Snider
October 16, 2023
The staff was really friendly, and understanding of my needs. They work with me to get me a deal I was comfortable with. needs. They work with me to get me a deal I was comfortable with. More
by BRIDGETGRIFFIS
Other Employees Tagged: Timothy Snider , Taylor Hicks
October 02, 2023
Everyone at the dealership that helped me with my new Defender purchase was customer-centric and a pleasure to work with. Defender purchase was customer-centric and a pleasure to work with. More
by Dutch_SF
Other Employees Tagged: Elias Khoury, Timothy Snider , Taylor Hicks
August 12, 2023
Neil was great, as well as each other person we dealt with. The 4 vs 5 star rating was due to too many people initially contacting me about checking out the vehicle which became a bit confusing as to who with. The 4 vs 5 star rating was due to too many people initially contacting me about checking out the vehicle which became a bit confusing as to who my actual contact was or would be. More
by BREWMASTER780
Other Employees Tagged: Neil Oldham, Elias Khoury , Karan
July 06, 2023
Land Rover of Rocklin what a Great place to purchase a vehicle from the start to the finish my rating 100% Andre Inocelda in sales great job no preasure ,Austin Wellington Mgr very professional great fol vehicle from the start to the finish my rating 100% Andre Inocelda in sales great job no preasure ,Austin Wellington Mgr very professional great follow up got involved from start to finish ,Elias Khoury Finance Mgr very professional hats off Gentleman will buy my next vehicles from you again thank you for a flawless experience. More
by VDEVITT1963
Other Employees Tagged: Andre Inocelda, Elias Khoury , Justin Mackenzie
Dealership Inventory (77 Vehicles)
2021 Land Rover Range Rover
used
SVO Premium Palette Blue exterior
Automatic
Four-wheel Drive
