Austin Aufie

Who is curt I dealt with Steve peacock who is excellent I have bought over five cars from steve have bought over five cars from steve More

by waldojh Verified Customer Verified Customer

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Service Manager Alan Royce and service advisor Austin were excellent to deal with. I had a complex engine issue. I was ripped off by the last place I used. My legal counsel recommended I turn to Ba were excellent to deal with. I had a complex engine issue. I was ripped off by the last place I used. My legal counsel recommended I turn to Basney Honda to have my engine issue properly resolved. They use Basney Honda them selves. I had to drive over an hour to get to this Dealership. My car was repaired properly here. Alan Royce was so helpful explaining the situation in a way I could understand when things got overwhelming for me. I appreciated his guidance. Austin is so calm and easy going it was a pleasure dealing with him. My car is solid now. It drives like a new car. I highly recommend this service department especially for widows, single ladies. Honestly and integrity is what you will find here. More

by Jo Verified Customer Verified Customer

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Poor communication on their part . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . My car sat at the dealership for 2 days before being looked at . Then the day it was supposed to be looked at it wasn't because two of your technicians called off which wasn't communicated by Austin. Then the estimate came and your dealership is trying to get my family to buy into nearly 3500k into additional repairs. It didn't even have the oil change on it until I told Austin again. Even though the car was low on oil and my wife had to add 3 quarts before the car was received . It's even recorded in your progress notes for the car when it came in. I would never 👎 recommend your dealership. I go to Bosak Honda in Michigan City and they would never do this . So yeah I rated this whole interaction a 1- Poor . More

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Poor communication on your part . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . My car sat at the dealership for 2 days before being looked at . Then the day it was supposed to be looked at it wasn't because two of your technicians called off which wasn't communicated by Austin. Then the estimate came and your dealership is trying to get my family to buy into nearly 3500k into additional repairs. It didn't even have the oil change on it until I told Austin again. Even though the car was low on oil and my wife had to add 3 quarts before the car was received . It's even recorded in your progress notes for the car when it came in. I would never ?? recommend your dealership. I go to Bosak Honda in Michigan City and they would never do this . So yeah I rated this whole interaction a 1- Poor . More

by donnypozil Verified Customer Verified Customer

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Extremely slow service with waiting for an oil change for 3 hours after having an appointment pre-scheduled as well. No update during the 3 hours 3 hours after having an appointment pre-scheduled as well. No update during the 3 hours More

by grant_allison Verified Customer Verified Customer

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Pleasant, reasonable, efficient. Austin is excellent in the areas of customer service, thoroughness and personality. Austin is excellent in the areas of customer service, thoroughness and personality. More

by gchristi Verified Customer Verified Customer

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Was able to get in quickly for oil change and tire rotation. Service was very quick. rotation. Service was very quick. More

by Jen Verified Customer Verified Customer

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Poor communication by Basney- no follow up- disappointed in Service, although recall was completed by but not on day of said apt. in Service, although recall was completed by but not on day of said apt. More

by jillsd1 Verified Customer Verified Customer

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We have moved from south bend hoping we get the same great service we had there in Georgia. great service we had there in Georgia. More

by susan.zeeb Verified Customer Verified Customer

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Service people always helpful and proficient. ...willing to go the extra mile..waiting area clean, warm and comfortable. ...willing to go the extra mile..waiting area clean, warm and comfortable. More

by erin1lass Verified Customer Verified Customer

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