Arthur Gordon | Page 8

Looking for GREAT customer service AND a great car? Our experience at Mercedes-Benz of Shrewsbury was awesome from the beginning to the end. Arthur Gordon was so accommodating to our wanting to test dri Our experience at Mercedes-Benz of Shrewsbury was awesome from the beginning to the end. Arthur Gordon was so accommodating to our wanting to test drive several cars. He was very knowledgeable about all of them and offered some great insight into the advantages of each car. He listened to what I was looking for and tailored the cars he chose to those wishes. He brought Mike Lemming over when I had questions comparing the Mercedes to some other cars. He also offered some valuable insight which helped make our decision. Tim Klingenberger's memory about cars on the lot and what they had to offer was incredible. We wanted a pinstripe on the sides of the car. Tim had it arranged immediately and it came out great. Paul Brown was very helpful from the finance part of the deal. And Jon King was great at teaching all the ins and outs of the car. There was a minor issue when we picked up the car. No problem for these guys. They are coming to pick the car up from me, going to program my garage door opener while here, and will give me a loaner while my car is having some lights changed. BOTTOM LINE - if you are looking for outstanding customer service, people who know their inventory , and whose main goal is to have a happy customer go no further than Mercedes of Shrewsbury. I LOVE MY CAR! Lori More

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Exceptional From entering the business to driving away, it was made simple and easy. Artie G., Paul and Tim were friendly, knowledgeable and insightful. There w From entering the business to driving away, it was made simple and easy. Artie G., Paul and Tim were friendly, knowledgeable and insightful. There was no pressure at all, just a relaxing test drive allowing the car to sell its self. Our GLK 350 is our first Mercedes but will not be our last. Thank you for the entire experience. More

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Sophisticated I had a fantastic experience with the dealership right from the time I visited them, thru the test drive and the entire process of completing the purc I had a fantastic experience with the dealership right from the time I visited them, thru the test drive and the entire process of completing the purchase. More

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Great Car Purchasing Experience at MB of Shrewsbury I purchased a new GLC300 from the Mercedes-Benz of Shrewsbury last month. The service that I received was exceptional. Arthur Gordon was extremely hel I purchased a new GLC300 from the Mercedes-Benz of Shrewsbury last month. The service that I received was exceptional. Arthur Gordon was extremely helpful as he gave a thorough test drive and carefully explained every single detail about the vehicle. The purchasing process was no-pressure. Arthur and Matt also recommended insurance to me to get a better quote. The vehicle delivery process was smooth as well. Overall, it was an exceptional car-purchasing experience at MB of Shrewsbury. I would definitely recommend it to anyone who wants to test drive or purchase a Mercedes vehicle. More

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Why Mercedes-Benz of Shrewsbury is best My wife purchased a new ML350 from Mercedes-Benz of Shrewsbury a couple of years ago. This was our (hers) first Mercedes and we both loved the experie My wife purchased a new ML350 from Mercedes-Benz of Shrewsbury a couple of years ago. This was our (hers) first Mercedes and we both loved the experience of driving the best. I was overdue for a newer car and at my wife's direction when to Shrewsbury. I was greeted by Arthur Gordon and explained what I was looking for, he hit a couple of keys on his computer and said that he might have what I was looking for. I wanted a 2015 ML350 with all the features my wife's 2014 has, the car had just come in and was not yet ready to be placed out front with the other per-owned cars. Art brought out the car, black on black and with the features I wanted. We made the deal a few minutes later. I was on a tight schedule the next couple of days and was helped by Arron Allsopp, I am over joyed with the car, my treatment, and the great deal I received. More

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Outstanding service! Our experience at Mercedes-Benz of Shrewsbury was exceptional. The process was completely stressless. My wife and I were treated like family by ever Our experience at Mercedes-Benz of Shrewsbury was exceptional. The process was completely stressless. My wife and I were treated like family by everyone in the Wagner dealership. In particular, Arthur Gordon made us feel completely comfortable during our discussions and with our decision. He's the most personable individual in this position with whom we have worked. Jon King ably and patiently taught us how to use the Mercedes' electronics. Thanks to Tim for finding this great car. More

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BMW X3 pre-owned purchase I cannot express enough how grateful we are for our experience and purchase with Arthur Gordon and Tim K. They were both wonderful to deal with, ver I cannot express enough how grateful we are for our experience and purchase with Arthur Gordon and Tim K. They were both wonderful to deal with, very professional, respectful, knowlagable and accommodating throughout out purchasing experience. I will absolutely recommend them to deal with for any of my family and friends to stop in and work with them for any car purchase in the future. Loving my car! Thank you both! More

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Great experience. No pressure just the facts. This is my first experience in purchasing a car from Mercedes Benz of Shrewsbury. I found Arthur Gordon to be professional, knowledgeable, and patien This is my first experience in purchasing a car from Mercedes Benz of Shrewsbury. I found Arthur Gordon to be professional, knowledgeable, and patient. I felt no pressure to make a decision but was provided with all the information I needed to make an informed decision. Paul provided me with financial information and options for the Mercedes GLC. Again, I felt no pressure to purchase additional options but was given a choice about options. Great experience and would highly recommend Mercedes Benz of Shrewsbury for your purchasing options. More

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Great Value and Experience We looked online and found what appeared to be a good value and good quality Subaru listed for sale at Mercedes-Benz of Shrewsbury. Having experience We looked online and found what appeared to be a good value and good quality Subaru listed for sale at Mercedes-Benz of Shrewsbury. Having experienced lengthy and less than pleasant car buying experiences in the past, we were only planning on comparison shopping and moving on to the next dealership. When we arrived for our appointment to test drive the vehicle, we were met by Arthur our salesperson. We filled out a brief contact form and began the test drive. Arthur joined us for the test drive. He was very personable and informative about the vehicle. He made it a very comfortable, stress free preview. When we sat down to talk about price and our trade, etc., we felt that there was no pressure to buy but they wanted our business. Arthur met our price expectation and so we looked no further! Throughout the transaction, we were made to feel as though we were valued customers by all of the staff at this dealership whether we were buying a Mercedes or other vehicle. We would recommend Arthur and the team at Mercedes-Benz of Shrewsbury 100%. More

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It’s all about quality. Arthur Gordon is professional, knowledgeable, helpful and patient. We expect quality in MB vehicles, but this dealership’s attention to the quality of Arthur Gordon is professional, knowledgeable, helpful and patient. We expect quality in MB vehicles, but this dealership’s attention to the quality of customer experience made the difference for me. More

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